The Mindtools L&D Podcast

This week on The Good Practice Podcast we're joined by instructional designer Cara North, who shares her experiences of working in both corporate and Higher Education environments.

What are the similarities? What are the differences? And what can these two domains learn from each other?

We discuss:

• the impact of working with subject matter experts who are educators
• designing for students vs designing for colleagues
• the learner as consumer.

Show notes

You can find out more about Cara at: caranorth.com

Cara referenced Cammy Bean's book The Accidental Instructional Designer, available from Amazon: amazon.co.uk/Accidental-Instructional-Designer-Learning-Digital/dp/1562869140

James referenced a number of researcher/practitioners who write publicly about instructional design and online learning. These were: Jane Bozarth, Jane Hart, Harold Jarche, and Clark Quinn. Ross would add Will Thalheimer and Patti Shank to that list.

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

In What I Learned This Week, James bemoaned the number of 'no shows' to UK restaurants: bbc.co.uk/news/av/business-53496326/coronavirus-restaurants-struggle-with-overwhelming-no-shows

Cara recommended Kath Ellis and Kim Tuohy's learning design competition 'The Show', with episodes available on YouTube: youtube.com/channel/UCQrSBktwEPqsfM4iYZkv1Tw

From this, Cara learned about the apps Appy Pie (appypie.com) and WebFlow (webflow.com).

Ross shared his 70(plus)-year-old "hot take" on Disney's back catalogue, giving capsule reviews of Snow White (1937, 83 minutes), Pinocchio (1940, 88 minutes), Bambi (1942, 70 minutes) and Cinderella (1950, 74 minutes). All available on Disney+.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• James McLuckie @JamesMcLuckie
• Cara North @CaraNorth11

Coaching has historically only been available to senior leaders, but new digital platforms are creating opportunities to provide access for everyone.

This week on The Good Practice Podcast, CoachHub's Svenja Haus joins Ross D and Owen to share her experiences.

We discuss:

• how coaching can be delivered at scale
• the role of the manager when coaching is 'outsourced'
• the opportunities and drawbacks of 'digital' coaching.

Show notes

You can find out more about CoachHub at coachhub.io

Tim Harford's new book, How to Make the World Add Up, is available this September: amazon.co.uk/How-Make-World-Add-Up/dp/1408712237

Malcolm Gladwell's book, Outliers (which was released over 10 years ago but is new to some podcast hosts), has been available for years: amazon.co.uk/Outliers-Story-Success-Malcolm-Gladwell/dp/0141036257

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @OwenFerguson
• Svenja Haus is on LinkedIn or @CoachHub_IO

Consulting duo Albina Shashyna and Chris Watt use the story of Alice in Wonderland to create disruptive learning experiences that break from the norm. But like many practitioners, they had to quickly pivot to online when lockdown was introduced in March 2020.

This week on The Good Practice Podcast, Albina and Chris join Ross D and Owen to share their experiences.

We discuss:

• How the story of Alice can be used to frame development conversations
• The challenges presented by the move online
• How constant reflection creates an opportunity to improve.

Show notes

You can find out more about Albina, Chris and Alice at: freeyourinneralice.com

The email client that Owen recommended was hey.com

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @OwenFerguson
• Albina Shashyna @Albina_Shashyna

Chris is on LinkedIn at: linkedin.com/in/chris-watt-7971b929/

In this special episode of The Good Practice Podcast, we say farewell to retiring CEO Peter Casebow.

Joined by Nicola, Owen, James and Ross G, Peter reflects on what's changed in workplace learning, and what hasn't.

We discuss:

• the early days of digital learning
• how GoodPractice introduced 'performance support' before there was a term for it
• our memories of Peter as CEO.

Show notes

Ross shared news of the death of Professor K. Anders Ericsson. You can read about his career here: news.fsu.edu/news/2020/06/24/fsu-psychology-professor-anders-ericsson-the-worlds-top-expert-on-expertises-dies/

Nicola shared a story about the evolution of foxes: bbc.co.uk/news/uk-scotland-glasgow-west-52892194

And for Peter's last 'What I Learned This Week', he discussed the book On The Trail of Wolves by Philippa Forrester, available from Amazon: amazon.co.uk/Trail-Wolves-British-Adventure-Wild/dp/147297204X

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Nicola Boyle @Nicola_BoyleEW
• Owen Ferguson @OwenFerguson
• James McLuckie @JamesMcLuckie
• Ross Garner @RossGarnerEW
• and Peter Casebow @PeterCasebow

Apologies for Ross' poor audio throughout.

In the past few months, many organisations have completely changed their approach to L&D because of the COVID-19 situation. But to what extent were these changes already in the pipeline? What has worked and what hasn't? And how long-lasting will these changes be?

This week, Alan Brown, Learning and Development Consultant at Standard Life Aberdeen, joins Nicola Boyle and Owen Ferguson to share his team's experiences.

We discuss:

• How Standard Life Aberdeen moved their global L&D offering to virtual
• How to combat the challenges and measure the success of switching to virtual
• How permanent this transition to virtual will be

Show notes

The podcast Nicola mentioned is How to Fail by Elizabeth Day - the Mo Gowdat episode on managing anxiety through the COVID-19 situation can be found here -https://www.podbean.com/eu/pb-gmyyz-d6e065

The Twitter thread on 'meetings light fortnight' from Gem Dale (@HR_Gem) that Owen referred to can be found here https://twitter.com/HR_Gem/status/1275364636146257920

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Nicola Boyle @Nicola_BoyleEW
• Owen Ferguson @OwenFerguson
• Alan Brown - [email protected]

Covid-19 has had a huge impact on organisations. We're constantly told that things won't go back to the way they were, rather that there will be a 'new normal'. So, what will that 'new normal' look like for L&D?

This week on the 200th episode of the Good Practice Podcast, the team are joined by Andy Lancaster, Hannah Gore, Kenny Temowo and a live Zoom audience to discuss the future of:

• working life
• learning and development
• workplace culture

Show notes

Andy's book Driving Performance through Learning can be found here - https://www.koganpage.com/product/driving-performance-through-learning-9780749497439

To find out more about Hannah, visit her website https://drhannahgore.com/

To find out more about Edgar Schein's Humble Inquiry - https://www.amazon.co.uk/Humble-Inquiry-Instead-Telling-Leadership/dp/1609949811

Nicola recommended Educated by Tara Westover https://www.goodreads.com/book/show/35133922-educated

To find out more about the Learning Health Check visit - https://bit.ly/GPPod-LHC

To find out more about Emerald Works, visit our website - https://emeraldworks.com/

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Nicola Boyle @Nicola_BoyleEW
• Ross Dickie @RossDickieEW
• Ross Garner @RossGarnerEW
• Owen Ferguson @owenferguson
• Hannah Gore @HRGore
• Andy Lancaster @AndyLancasterUK
• Kenny Temowo @K_temowo

In the past few months, we've all become fast friends with the concept of 'change'. But do you resist change when it occurs, or do you ask probing questions to shape your understanding - then act as a change superhero?

In this episode of The Good Practice Podcast, author Lucinda Carney joins Ross G and Owen to discuss her new book: How to be a Change Superhero.

We discuss:

• superpowers that can help us become change agents
• our reactions to change
• the use of models for managing change.

Show notes

How to be a Change Superhero is available now from Amazon: amazon.co.uk/How-Change-Superhero-business-toolkit-ebook/dp/B0869LV2NP

Lucinda also hosts The HR Uprising Podcast, available wherever you get your podcasts.

You can find out more about Lucinda's company, Actus, at: actus.co.uk

In 'What I Learned This Week', Owen shared the video of 'The Miracle Sudoku': youtu.be/yKf9aUIxdb4

Ross discussed the many uses of astronaut urine: wired.com/story/on-the-moon-astronaut-pee-will-be-a-hot-commodity/

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @OwenFerguson
• Lucinda Carney @LucindaCarney

We've talked on this podcast about how L&D professionals can use storytelling techniques to create more engaging, memorable learning experiences. But what about the stories we tell ourselves every day? How do these stories shape our identity at work?

This week on the Good Practice Podcast, Ross D and Owen are joined by Simon Arrowsmith, founder of Grow the People, to discuss:

• the relationship between storytelling and wellbeing
• the role that stories can play in helping us adapt to life under lockdown
• the ways L&D can incorporate storytelling into their working practices

Show notes

If you'd like to join us for our live show, you can find all the details here: https://emeraldworks.com/resources/events-webinars/webinars/podcast-200-episode

To find out more about Simon's work, head over to the Grow the People website: https://growthepeople.co/

For a summary of the history behind 'Juneteenth', go to: https://en.wikipedia.org/wiki/Juneteenth

The podcast Ross mentioned was Articles of Interest: https://99percentinvisible.org/aoi/

Tired of Fortnite and Call of Duty? Then why not check out the game everyone's talking about (mainly just Owen) and 'Guess the Correlation'? - http://guessthecorrelation.com/

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @owenferguson
• Simon Arrowsmith @thesoundstories

Learning and development conferences tend to follow a predictable format: an exhibition hall full of vendors, hour-long sessions from experts, and fringe events where people can socialise. The introduction of social distancing has disrupted that format, but might it also create an opportunity to try something different?

This week on The Good Practice Podcast, Dr. Will Thalheimer and Matthew Richter, president of The Thiagi Group, join Ross G and Owen to share details of the online-only 'L&D Conference'.

We discuss:

• Some of the challenges associated with traditional conferences
• The format and line-up of The L&D Conference
• The benefits of this approach for speakers and attendees.

Show notes

Details of The L&D Conference are online at: learningdevelopmentconference.com

During the conversation, we discussed both evidence-informed practice and learning styles. For more on these topics, see our episodes:

• The No.1 L&D Detective Agency, with Rob Briner at: podcast.goodpractice.com/163-evidence-the-no-1-ld-detective-agency
• Evidence-informed learning design with Mirjam Neelen at: podcast.goodpractice.com/177-evidence-informed-learning-design
• Does the language of L&D matter? With David Kelly, at: podcast.goodpractice.com/135-does-the-language-of-ld-matter

In What I Learned This Week, Owen discussed the opportunities that Transistor FM offers for private podcasts. Find out more at: transistor.fm

Will shared a quote from journalist Jack Newfield, who did indeed die in 2004. You can find out more about Newfield, and the quote, at Wikipedia: en.wikipedia.org/wiki/Jack_Newfield

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @OwenFerguson
• Dr Will Thalheimer @WillWorkLearn

For more on Matt see thiagi.com or linkedin.com/in/matthew-richter-0738b84

For more from Will, see worklearning.com or presentationscience.net

Will and Matt podcast at truthinlearning.com.

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.

Conversations are at the heart of everything we do: whether it's dealing with customers, managing team members or influencing our leaders.

This week on The Good Practice Podcast, Sarah Harvey - author of Savvy Conversations - joins Ross G and Owen to discuss how thinking purposefully about our approach to conversations can lead to better outcomes.

We discuss:

• Sarah's tools for approaching a conversation
• The difference between 'manipulation' and 'influence'
• The impact that an increase in digital communication has had on our relationships.

Show notes

Find out more about Sarah, and the book, at: savvyconversations.co.uk

In What I Learned This Week, Ross recommended the Alt+D shortcut to quickly navigate to your browser window.

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Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @OwenFerguson
• Sarah Harvey @SavvySarahSPM

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.