In this episode of Which? Shorts, we reveal the results of our survey into the problems that customers face in relation to their energy providers.

In an ideal world, most of us should be able to have a fairly hands off approach to our energy, as long as the lights and the heating stay on. Unfortunately, too many of us are facing a list of energy problems that have left us dealing with energy providers far more than we like.

We round up our best tips on how you can take charge of your energy bills.

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