There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business.

Summary: 

Why is a service catalog important?

Managed Services are not consulting services 

Precise service offerings are easier to communicate in a service agreement 

Documentation has many benefits within a managed services practice. But, it also can be incredibly important for compliance. Here are some best practices MSPs of all sizes can adopt and implement.

The decision to change from a break/fix or reactive IT company into a proactive or managed services company is not an easy one, nor should it be undertaken lightly. Being an MSP is a commitment to your clients, and doing things in a very different way. Here are some considerations to help you in your decision-making process.

Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your client?

Is there a race to the bottom within the managed services profession? Commodity pressures, competition, these elements have always been with us but they do not mean that we are throwing away our services at rock bottom prices because the race to the bottom is inevitable. 

Show notes: https://rcpmag.com/blogs/the-evolving-msp/2020/12/for-msps-where-to-from-here.aspx