The MSP Zone

Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.  

Will cybersecurity resellers have an impact on managed service providers? Like the value-added resellers of yesterday, these upgraded VARs are making a splash by capitalizing on cybersecurity. But, what is it they are really offering? Are they delivering any services themselves?  

Highlights:  

Traditional VARs vs. Cybersecurity Resellers 

Are these cybersecurity resellers offering any managed services?  

What can MSPs do to differentiate themselves?  

Besides the obvious answers to this question, such as profit margin, ability to scale, efficiency, and higher customer satisfaction, one of the biggest differentiators between MSPs (proactive) and reactive or break/fix providers, is their view of data privacy and security. 

Summary 

• Data breach requirements

Pricing your managed services offerings has been a longstanding debate within the MSP community. When certain types of customers present more lucrative targeting from cybercriminals, perhaps it is time to revisit pricing techniques for MSPs and their more high-profile clients.

• Risk-Based Pricing Review

There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business.

Summary: 

Why is a service catalog important?

Managed Services are not consulting services 

Precise service offerings are easier to communicate in a service agreement