The MSP Zone

The MSP Zone

By Charles WeaverTechnology
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The MSP Zone episodes

  • What MSPs Need to Know about the Kaseya Ransomware Attack
    An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. 
    Highlights: 
    Breach requirements for MSPs  
    Role of insurance 
    The sequence of steps taken by MSPs post-breach  
    Dealing with vendor contract limitations  
    Is this a gross negligence situation? 
    MSP Zone guest: Rob Scott
    43 min
  • What MSPs Need to Know about the Kaseya Ransomware Attack

    An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. 

    Highlights: 

    • Breach requirements for MSPs  
  • Role of insurance 
  • The sequence of steps taken by MSPs post-breach  
  • Dealing with vendor contract limitations  
  • Is this a gross negligence situation? 

    • MSP Zone guest: Rob Scott  

    43 min
  • My Thoughts on the Kaseya Breach
    My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond. 
    Highlights: 
    Don't Panic! 
    How will this impact the managed services profession? 
    MSPs 
    Customers 
    Vendors 
    Legislators 
    There will be an industry response
    This event will change the nature of how we look at the roles and responsibilities within the managed services profession. It will also influence change in how we contract and insure the several parties within the managed services ecosystem
    30 min
  • My Thoughts on the Kaseya Breach

    My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond. 

    Highlights: 

    • Don't Panic! 
  • How will this impact the managed services profession? 
    • MSPs 
  • Customers 
  • Vendors 
  • Legislators 
    • There will be an industry response
  • This event will change the nature of how we look at the roles and responsibilities within the managed services profession. It will also influence change in how we contract and insure the several parties within the managed services ecosystem 
    • 30 min
  • Risks of Shadow IT and How MSPs Can Fix Them
    MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it or how pervasive it really is. But, there are steps MSPs can take to bring shadow IT under control and manage it more effectively, on behalf of their managed services customers.
    Highlights:
    The biggest problems caused by Shadow IT
    Securing your client’s environment when the perimeter no longer exists
    SaaS management opportunities for MSPs?
    Where does SaaS Management fit on the MSP maturity curve?
    MSP Zone Guest: Derik Belair, Augmentt
    41 min
  • Risks of Shadow IT and How MSPs Can Fix Them

    MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it or how pervasive it really is. But, there are steps MSPs can take to bring shadow IT under control and manage it more effectively, on behalf of their managed services customers.

    Highlights:

    • The biggest problems caused by Shadow IT
  • Securing your client’s environment when the perimeter no longer exists
  • SaaS management opportunities for MSPs?
  • Where does SaaS Management fit on the MSP maturity curve?

    • MSP Zone Guest: Derik Belair, Augmentt 

    41 min
  • More States Implementing MSP Regulation
    Louisiana may have been the first State to pass an MSP law, but it certainly won't be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas, all have bills that deal with ransomware payments, and even some specifically mentioning MSPs.  
    Highlights: 
    NY Law - NY State Senate Bill S6806A (nysenate.gov) 
    NC Law - House Bill 813 (2021-2022 Session) - North Carolina General Assembly (ncleg.gov) 
    TX Law - TX HB3892 | 2021-2022 | 87th Legislature | LegiScan 
    PA Law - Bill Information - Senate Bill 726; Regular Session 2021-2022 - PA General Assembly (state.pa.us) 
    MSP Analysis
    28 min
  • More States Implementing MSP Regulation

    Louisiana may have been the first State to pass an MSP law, but it certainly won't be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas, all have bills that deal with ransomware payments, and even some specifically mentioning MSPs.  

    Highlights: 

    NY Law - NY State Senate Bill S6806A (nysenate.gov) 

    NC Law - House Bill 813 (2021-2022 Session) - North Carolina General Assembly (ncleg.gov) 

    TX Law - TX HB3892 | 2021-2022 | 87th Legislature | LegiScan 

    PA Law - Bill Information - Senate Bill 726; Regular Session 2021-2022 - PA General Assembly (state.pa.us) 

    MSP Analysis 

    28 min
  • Service Guarantees – Should MSPs Use Them?
    Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
    28 min

About The MSP Zone

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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and…