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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and c... more
FAQs about The MSP Zone:How many episodes does The MSP Zone have?The podcast currently has 462 episodes available.
May 27, 2021How Can MSPs Avoid Unnecessary Compliance?Many MSPs are so tightly fused with their clients' business and technology needs that it can difficult to separate the two. This is understandable given the high level of trust clients place in their MSPs. But, there is a difference between relying on your MSP to assist you with your compliance needs and transferring your compliance obligations to your MSP. Summary:MSP vs Client ComplianceSome things you can't transferConsulting vs involvement...more23minPlay
May 27, 2021How Can MSPs Avoid Unnecessary Compliance?Many MSPs are so tightly fused with their clients' business and technology needs that it can difficult to separate the two. This is understandable given the high level of trust clients place in their MSPs. But, there is a difference between relying on your MSP to assist you with your compliance needs and transferring your compliance obligations to your MSP. Summary:MSP vs Client ComplianceSome things you can't transferConsulting vs involvement...more23minPlay
May 24, 2021Is a Single Pane of Glass over for MSPs?Much has been made of the "single pane of glass" functionality of the major MSP platform companies. A single place from which the MSP can perform much of their work. And yet, as MSPs continue to have more options when it comes to MSP tools, is the single pane of glass concept ending? Highlights:Big Vendors Have More Risk of "non-performance" from their security toolsMSPs are Starting to Hold MSP Platforms Accountable for their Security PerformanceMSPs are taking a more "best of breed" approach to their toolsets...more21minPlay
May 24, 2021Is a Single Pane of Glass over for MSPs?Much has been made of the "single pane of glass" functionality of the major MSP platform companies. A single place from which the MSP can perform much of their work. And yet, as MSPs continue to have more options when it comes to MSP tools, is the single pane of glass concept ending? Highlights:Big Vendors Have More Risk of "non-performance" from their security toolsMSPs are Starting to Hold MSP Platforms Accountable for their Security PerformanceMSPs are taking a more "best of breed" approach to their toolsets...more21minPlay
May 21, 2021When Security Vendors Get it WrongMSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What do MSP platform company contracts say? Public Policy issues with limitation of liability clausesMSP Zone Guest: Rob Scott, Scott & Scott LLP...more29minPlay
May 21, 2021When Security Vendors Get it WrongMSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What do MSP platform company contracts say? Public Policy issues with limitation of liability clausesMSP Zone Guest: Rob Scott, Scott & Scott LLP...more29minPlay
May 18, 2021Advice for MSPs Going Through MSP VerifyAre you considering the MSP Verify certification? If so, here are some practice insights into how you should approach the process and how to maximize the value. Highlights:Why did you choose to go through the MSP Verify?How are managed services clients responding to your certification?What advice would you give to MSPs considering MSP Verify? MSP Zone Guest: Karl Springer, Sagiss...more30minPlay
May 18, 2021Advice for MSPs Going Through MSP VerifyAre you considering the MSP Verify certification? If so, here are some practice insights into how you should approach the process and how to maximize the value. Highlights:Why did you choose to go through the MSP Verify?How are managed services clients responding to your certification?What advice would you give to MSPs considering MSP Verify? MSP Zone Guest: Karl Springer, Sagiss...more30minPlay
May 17, 2021MSP Platform Space is Heating Up AgainMost of our attention has been on the big 4 MSP platforms. But, are we ignoring the growing army of MSP RMM, ticketing, and point solution tools being developed on a regular basis? The big 4 might want to pay attention to this....more19minPlay
May 17, 2021MSP Platform Space is Heating Up AgainMost of our attention has been on the big 4 MSP platforms. But, are we ignoring the growing army of MSP RMM, ticketing, and point solution tools being developed on a regular basis? The big 4 might want to pay attention to this....more19minPlay
FAQs about The MSP Zone:How many episodes does The MSP Zone have?The podcast currently has 462 episodes available.