It's October 13th. This day in 2013, the healthcare.gov website is a total fiasco. It had launched a couple weeks earlier and was immediately unusable, with only six people being able to enroll in the Obamacare exchanges on the first day.

Jody, Niki, and Kellie discuss why the website was so broken, the blame game that ensued, and the lessons about implementation found in the website's sordid tale. You can create great policy, but if people can't feel it in their day to day lives, does it matter?

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Our team: Jacob Feldman, Researcher/Producer; Brittani Brown, Producer; Khawla Nakua, Transcripts; music by Teen Daze and Blue Dot Sessions; Audrey Mardavich is our Executive Producer at Radiotopia