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You guys may think I am crazy, but I think I found the technology that will be changing the customer service and customer experience industry to levels we have never thought of.

Currently, we are using call center technology to either gauge the CX (CSAT, NPS, Sentiment..) or we are trying to make interactions shorter, more cost-effective, or easier for the customer.

These are all good things...yet we have no technology out there that will totally change of we operate as customer experience professionals.

I think I have found that technology, one that will change how brands service in the next five years.  It's not a call center and it's not an AI chatbot (well not really...).

Listen to this episode, tell me if we are crazy or not!

Blog Post Link:
https://expiviausa.com/the-one-technology-that-will-be-revolutionizing-the-customer-experience/

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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel