<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms">What's on your mind? Let CX Passport know...</a>🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP at Imprint CX in CX Passport Episode 216🎧 What’s in the episode?... CHAPTERS0:00 Introduction: Welcoming Beth Karawan1:26 Why Beth felt like the “new girl” in CX3:16 How customer experience redefined her work5:25 Challenging the CX status quo8:10 Questioning NPS and traditional VOC programs12:33 Why CX must change employee behavior too15:36 Remembering the real purpose of business17:50 First Class Lounge20:29 Finding purpose in customer experience work23:09 Helping employees actually live brand values24:50 The origin of Donut Friday and lessons from donuts27:52 Where to connect with Beth If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel<a href='http://youtube.com/@cxpassport'> youtube.com/@cxpassport</a>✅Join other “CX travelers” with the weekly CX Passport newsletter <a href='http://cxpassport.kit.com/signup'>cxpassport.kit.com/signup </a>✅Bring 🎙️🎬CX Passport Live to your event <a href='https://www.cxpassportlive.com'>www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources:Beth LinkedIn: <a href='https://www.linkedin.com/in/bethkarawan/'>https://www.linkedin.com/in/bethkarawan/</a>It’s Donut Friday!: <a href='https://www.linkedin.com/newsletters/7222683112294522880/'>https://www.linkedin.com/newsletters/7222683112294522880/</a>

What's on your mind? Let CX Passport know... 🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP at Imprint CX in CX Passport Episode 216🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Beth Karawan 1:26 Why Beth felt like the “new girl” in CX 3:16 How customer experience redefined her work 5:25 Challenging the CX status quo 8:10 Questioning NPS and traditional VOC programs 12:33 Why CX must change employee behavior too 15:36 Remembering the real purpose of business 17:50 First Class Lounge 20:29 Finding purpose in customer experience work 23:09 Helping employees actually live brand values 24:50 The origin of Donut Friday and lessons from donuts 27:52 Where to connect with Beth If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Beth LinkedIn: https://www.linkedin.com/in/bethkarawan/ It’s Donut Friday!: https://www.linkedin.com/newsletters/7222683112294522880/

<a href="https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms" rel="noopener noreferrer">What's on your mind? Let CX Passport know...</a>🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP at Imprint CX in CX Passport Episode 216🎧 What’s in the episode?... CHAPTERS0:00 Introduction: Welcoming Beth Karawan1:26 Why Beth felt like the “new girl” in CX3:16 How customer experience redefined her work5:25 Challenging the CX status quo8:10 Questioning NPS and traditional VOC programs12:33 Why CX must change employee behavior too15:36 Remembering the real purpose of business17:50 First Class Lounge20:29 Finding purpose in customer experience work23:09 Helping employees actually live brand values24:50 The origin of Donut Friday and lessons from donuts27:52 Where to connect with Beth If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel<a href="http://youtube.com/@cxpassport" rel="noopener noreferrer"> youtube.com/@cxpassport</a>✅Join other “CX travelers” with the weekly CX Passport newsletter <a href="http://cxpassport.kit.com/signup" rel="noopener noreferrer">cxpassport.kit.com/signup&nbsp;</a>✅Bring 🎙️🎬CX Passport Live to your event <a href="https://www.cxpassportlive.com" rel="noopener noreferrer">www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources:Beth LinkedIn: <a href="https://www.linkedin.com/in/bethkarawan/" rel="noopener noreferrer">https://www.linkedin.com/in/bethkarawan/</a>It’s Donut Friday!: <a href="https://www.linkedin.com/newsletters/7222683112294522880/" rel="noopener noreferrer">https://www.linkedin.com/newsletters/7222683112294522880/</a>

The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. &nbsp; If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel <a href="http://youtube.com/@cxpassport">youtube.com/@cxpassport</a>&nbsp;✅Join other “CX travelers” with the weekly CX Passport newsletter <a href="http://www.ex4cx.com/signup">www.ex4cx.com/signup</a> ✅Bring CX Passport Live to your event <a href="http://www.cxpassportlive.com/">www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.   If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport  ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring CX Passport Live to your event www.cxpassportlive.com I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. &nbsp; If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel <a href="http://youtube.com/@cxpassport" rel="noopener noreferrer">youtube.com/@cxpassport</a>&nbsp;✅Join other “CX travelers” with the weekly CX Passport newsletter <a href="http://www.ex4cx.com/signup" rel="noopener noreferrer">www.ex4cx.com/signup</a> ✅Bring CX Passport Live to your event <a href="http://www.cxpassportlive.com/" rel="noopener noreferrer">www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

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The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

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