The Only Constant - A Playbook for Change Leaders

Why do brilliant strategic visions crash and burn when they make first contact with reality?

In this week's episode of The Only Constant, Jennifer Dass (Chief Operations & Transformation Officer, Advertising Agencies & Co-Founder of Dass Collective) discusses with Nellie Wartoft how to navigate complex transformations through her own proven Dass framework, covering everything from stakeholder alignment and hybrid operating models to the critical role of change management in achieving 10x improvement in transformation success rates.

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

⁠[email protected]

Are you spreading yourself too thin across multiple initiatives, or should you bet everything on one transformational win?

In this week's episode of the Only Constant, Dan Rickards (Interim Head of Change, Group Transformation, BBC) discusses with Nellie Wartoft how to strategically build organizational change management maturity and how to turn those early wins into headcount. 

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

What if every transformation dollar could pay for itself twice? 

In this week's episode of The Only Constant, Aric Wood discusses with Nellie Wartoft how to speak CFO, leverage past organizational failures as proof points, and structure bronze-silver-gold investment options that guarantee project success while accelerating strategy activation velocity.

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

Traditional change frameworks can only take you so far. So, let’s take a page out of the marketing playbook.

In this week’s episode of the Only Constant, Nicolas Becquet (Transformation Senior Director, Pernod Ricard) discusses with Nellie Wartoft how borrowing from brand marketing - purpose, consistency, symbolism, and storytelling - creates the emotional engagement that makes change stick in ways only a seasoned marketer would know. 

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

What happens when you focus on building change capability instead of just managing individual projects? 

In this episode of The Only Constant, Dan Rickards (Interim Head of Change, BBC) discusses with Nellie Wartoft how transformation offices can grow by unlocking different parts of their function, all while creating consistency in how their organization interacts with change and increasing their credibility as a core office in its own right. 

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

What if the reason why so many transformations fail isn't due to poor strategy but due to poor financial storytelling?

In this episode of The Only Constant, Aric Wood (Chief Strategy Officer, Tigerhall) discusses with Nellie Wartoft why senior change leaders must learn to "speak CFO" to win the resources they need and bill strategy activation resources as "ROI insurance". It’s time to translate the realities you know all too well into terms your CFO will actually get. 

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

You have the budget, you need more hands on deck but who should you hire exactly? You might think ‘someone like me’ but Roger Guerrero has a completely different answer. 

In this episode of The Only Constant, Roger Guerrero (Head of Strategy Execution, Merck) discusses with Nellie Wartoft how to not be limited by your own definition of what a transformation office should be and shares his blueprint for building execution-focused teams that actually deliver results.

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

What happens when your organization's biggest strategic challenge isn't technology, process, or budget but just getting everyone to play for the same team?

In this episode of The Only Constant, Ben Cook (Head of Global Customer Service Strategic Transformation at Ford) discusses with Nellie Wartoft how to build more than surface-level alignment for the strategic direction your organization must follow. 

Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

Would you work out if you didn't gain any health benefit from it? 

Probably not. Yet this is exactly what we're asking our teams to do with organizational change.

If you’re ready to connect the dots between executive vision and frontline execution for your org, you won’t want to miss this week’s episode of The Only Constant with James Hoch (Sr. Director of Transformation & Strategy, Teradata) and Nellie Wartoft 

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

When was the last time your organization redesigned work, not just reorganized jobs? Ravin Jesuthasan, bestselling author and global leader for transformation services at Mercer, explains why work redesign is the missing foundation for successful transformation. Drawing from his books "Work Without Jobs" and "The Skills-Powered Organization," Ravin shares how deconstructing work into its core tasks and redeploying them efficiently led to extraordinary results—like an oil company cutting performance variance from 35% to 2.3% without layoffs.

Discover why "fixed, flex, and flow" models are replacing traditional jobs, how resistance to change plummets when employees help redesign their own work, and why transformations should never be "one and done."

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Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠⁠

[email protected]

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• 00.00 - Introduction 
• 01:30 - Why work redesign is pivotal to organizational transformation
• 03:45 - The three steps of work redesign: deconstruction, redeployment, reconstruction
• 05:20 - How job architecture fits into the work redesign approach
• 07:10 - Signs that outdated work structures are blocking transformation efforts
• 09:15 - Why tech-forward approaches fail compared to work-backwards perspectives
• 11:30 - Case study: How an oil company transformed operations without layoffs
• 14:45 - The critical role of leadership in connecting work redesign to transformation goals
• 16:20 - How work redesign reduces resistance to change
• 19:40 - Moving from employment to employability: upskilling, reskilling, and outskilling
• 22:15 - The three models of work: fixed, flexible, and flow
• 24:30 - How internal talent marketplaces and "flow to work" models dramatically increase productivity
• 27:15 - Building leadership buy-in for flexible work allocation
• 29:35 - Final thoughts: Transformation is never "one and done"

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