Jack couldn’t go to the toilet, let alone shower, thanks to what started out as some eczema on his hand.

He was prescribed a cream over and over again to stop the itching, but instead, was left helpless, suffering from topical steroid withdrawal – a debilitating skin condition.

And the only help he could find was on TikTok, as he found many like him were also dealing with extreme reactions.

So, why has the condition not been officially recognised? And what can be done about it?

ITV News Digital Video Producer George Hancorn tells Faye Barker what you need to know...

For more on this head over to ITV News on TikTok to see George's full investigation.