What happens when the person building your phone technology has actually spent time on your side of the desk? Jason sits down with Veronika Perkowski, Senior Manager of Corporate Strategy at LightSpeed Voice, to dig into how voice technology is evolving, what Nova Pro brings to agency workflows, and why today's AI voice agents may be doing more harm than good.

Key Topics:

Veronika's path from media strategy and an AI startup to LightSpeed Voice

How LightSpeed Voice builds products by staying close to agents

How LightSpeed Voice's in-house infrastructure translates to faster fixes and fewer outages

LightSpeed Solutions: the MSP and cybersecurity arm rooted in LightSpeed Voice's origins

Nova Pro: more agency control over workflows, data capture, and team measurement

Call Queries: up to 20 preset fields that auto-extract from every call transcript

Jason's real-world AI voice agent test during the ERIE cyber attack and why it backfired

Why outbound AI voice is riskier and voice delineation is still too costly for most agencies

Veronika's take: AI dominates calls short-term, but human interaction becomes novel again long-term

Why agencies should restructure around four workflow stages instead of relying on AI receptionists

Reach out to:

Veronika Perkowski,

Jason Cass

Visit Website:

LightSpeed Voice

LightSpeed Solutions

Agency Intelligence

Produced by PodSquad.fm