The Profit Builder Unscripted

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This episode is a follow-up to a story I shared recently about a broken agreement with someone I’ve known and trusted for years.

But what stood out most in the aftermath wasn’t just what they did—it was what I could have done differently.

In reflection, I realized that part of the problem was how the agreement was made in the first place.

It reminded me of something I’ve taught for years: expectations are not the same as agreements, and when we confuse the two, we set ourselves and others up for failure.

In this episode, I dive into that lesson and share how I’ve started applying SMART agreements.

Listen now to learn how you can avoid the disappointment and frustration of agreements not kept!

🎧 Included is the link to one of my favorite recordings: Expectations vs. Agreements. It’s a simple but powerful message I keep coming back to time and again that has helped me have better relationships with EVERYONE in my life.

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Have you ever found yourself losing trust in someone simply because they didn't keep their word?

This week, I had an experience that was incredibly frustrating yet truly eye-opening—and I felt strongly compelled to share it with you.

Why Your Word Matters

In this episode, I dive deep into the significance and power of keeping our word, showing up on time, and following through on commitments.

I candidly share my personal experience, illustrating just how quickly trust and respect can erode when agreements are overlooked or neglected.

But this isn't just a session of airing grievances—far from it!

Instead, we explore how honoring our commitments strengthens our identities, enhances our reputations, and fosters deeper, more meaningful trust.

If you've ever struggled with keeping your commitments or find yourself frequently dealing with someone who doesn’t follow through, this episode offers relatable insights and practical tips to positively transform your approach in business and in life.

I promise you'll come away with valuable insights to ponder. I'd love to hear your thoughts—let's keep the conversation going!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Trust Your Team is the theme of this week's episode. Tune in as I share a personal breakthrough about how learning to truly trust my team has freed up valuable time in my schedule and positively impacted our business.

If you've been looking for ways to step back from constant decision-making and empower your team to take more ownership, this episode is for you.

This year, my goal has been for my team to take more ownership and for me to step out of the relentless decision-making cycle. This week, I really saw this in action.

I had a breakthrough during a hiring decision process. Typically, I would have jumped in to direct the outcome, but this time, I consciously held back. It was incredible to see my team rise to the occasion, making thoughtful decisions on their own. This not only boosted their confidence but also solidified my trust in their capabilities.

This experience was mirrored in a client meeting, where instead of offering direct solutions, I facilitated a discussion that allowed the client’s project managers to take the lead.

They proposed effective changes to their processes, which reduced the client's need to attend numerous meetings. Witnessing this transformation was eye-opening and reinforced the value of empowering others.

The key takeaway? Trusting your team and establishing a strong feedback system can dramatically enhance operational efficiency and job satisfaction.

This approach not only streamlines management but also fosters a sense of ownership and pride among team members.

Ready to experience more freedom in your business and watch your team thrive? Listen to the full episode now and discover practical steps you can apply immediately!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Ever had a dining experience that lingered in your mind, not for the food, but for the service?

Last week, my mastermind group and I found ourselves in such a situation. We were at a simple, unassuming restaurant during our annual retreat, not expecting much beyond a decent meal.

Yet, the service we received from one extraordinary young man transformed what was meant to be a routine dinner into a profound learning experience.

In this episode, I delve into how this encounter provided unexpected insights into customer service excellence and its parallels in the construction industry:

• What truly makes customers feel appreciated?
• How should businesses respond when things don't go as planned?
• Are we equipping our teams to create memorable customer interactions?

If you're looking to enhance how your team interacts with clients and manages challenges, this episode is a must-listen.

Tune in to uncover the lessons this unexpected source taught us about making every customer interaction count.

👉 Listen Now

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Have you ever noticed how the way someone talks about a person can shape your whole view of them?

This thought came to me again recently during a tough week with my friend Joe. Initially, his quirks really bothered me, and I found myself focusing on the negative aspects, and wanting to tell others about it.

But everything changed after a conversation revealed the struggles Joe was facing, shifting my view from annoyance to empathy.

It was a great reminder of how a simple shift from judging to being curious can transform our connections - a lesson my friend Tex taught me many years ago.

Listen as I share the full story of my “aha” moment and as I reflect on the amazing way Tex framed his introduction of others - what a great re-learning this was for me!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

If you're diving into hiring or stepping into something unfamiliar, here's a little story from my life that might strike a chord.

Our eldest daughter, Kari, recently became a mom. It's been eye-opening seeing her navigate this new role without a clear guide, much like how new team members might feel in a new job. It reminded me of how crucial a solid onboarding process is for helping newcomers integrate smoothly.

This insight led me to refine our onboarding strategy for Jenni, our latest team addition, ensuring she can thrive in our unique culture right from the start.

Whether it's personal or professional, starting something new requires patience and proper support.

Curious to hear more and perhaps find some valuable tips for your own situation? Tune in to this episode and see how these insights can apply to your world.

And if you're looking for some additional training on how to find, recruit and onboard new employees, check out my course, Contractors Hiring Blueprint.

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Tired of constantly checking in on your team to make sure things get done?

That’s exactly what I helped Dortha with today. She had a job description for a new hire, but it was just a task list—not a clear agreement on results.

When roles aren’t clearly defined by results, you end up micromanaging.

We fixed that by creating a position agreement that outlines key deliverables, how success is measured, with clear deadlines. The result? Less chasing, more ownership.

If you want your team to step up, this episode is for you.

And if you need ready-to-use position agreements (specific to the construction industry), check out Build Your Dream Team — I’ve done the hard work for you.

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

Ever feel like you're working incredibly hard in your business, but the financial results just aren't matching your effort?

It's time to ditch the guesswork!

This week's episode reveals how creating and USING an operating budget will let you have more financial control, AND, peace of mind!

The breakthrough?

Turning financial anxieties into a clear, actionable plan for growth and profitability.

Here's what you'll discover:

• Why you NEED an operating budget: It's not just numbers; it's your roadmap to intentional success.
• The Backlog Advantage: Learn how tracking your backlog can build confidence in achieving your revenue goals.
• From Worry to Clarity: Shift from financial stress to strategic action with regular budget check-ins.

In this episode, I share actionable steps and FREE backlog template (link in show notes!).

You'll see how reviewing your budget regularly puts you in the driver's seat, just like managing a project budget.

Ready to take control of your business finances and create a more profitable, predictable future?

Let's build some serious profit!

Resource mentioned in this episode: 

Free backlog template

How to Read a Profit & Loss Statement

How to Build Your Budget

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

What Will Make This Your Best Year Yet?

If you're like most contractors, you have big ideas for the year ahead. Maybe you want to hit a new revenue goal, hire the right people, or finally get your profits where they should be.

But without a written plan, those ideas remain just that—ideas.

You wouldn't start a project without a blueprint—so why leave your business success to chance? In this episode, we dive into creating the blueprint for your most profitable year as a contractor, guiding you through strategic planning tailored specifically for contractors.

Discover how to set clear financial goals and implement effective systems to ensure this becomes your most profitable year yet. I'm also providing the exact tool I use with my clients to map out their financial and strategic goals—so you can start building your own path to a more profitable, predictable, and rewarding year.

🎧 Listen now, and grab your goal sheet here.

This is your chance to step into the driver's seat and shape your year with confidence. Don't let another season slip by without a plan—tune in now!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.

Let us know what you think? Send me a note!

We put so much energy into growing our businesses, setting goals, and making things happen.

But what if I told you that one of the biggest factors in long-term success isn’t in your profit margins or project pipeline?

In this week’s episode of The Profit Builder Unscripted, I had a conversation with a client that stopped me in my tracks. He had big goals for his business, but when I asked about his personal life, something was missing.

That moment led to a powerful discussion about what truly sustains us—not just as business owners, but as partners, parents, and leaders.

I also share a personal lesson that I had to learn the hard way, and the one shift that completely changed how I approach success—both at work and at home.

If you’ve ever felt like you’re constantly juggling priorities and something always gets left behind, this episode is for you.

Listen in and see if you recognize yourself in this conversation. I would love to hear your thoughts after you tune in!

Resources:

• Want to increase your profitability? Grab my book “The Profit Bleed.“
• Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
• Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
• Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.

Connect with Vicki on social media:

• YouTube: Vicki Suiter
• LinkedIn: https://www.linkedin.com/in/vickisuiter
• Facebook: https://www.facebook.com/SuiterBusinessBuilders

If you love listening to this podcast, please leave a review in Apple Podcasts.