The Property Management Podcast with That Property Mum

Have you hit that point in the year where you’re dragging yourself toward the finish line, promising yourself that you’ll rest once this one last thing is done? I know that feeling well. In property management, it can become so normal that we stop questioning it. Busy turns into an identity. Stress feels familiar. And exhaustion quietly becomes the baseline.

In this episode I’m having a very real, honest conversation about the mindset shifts that have completely changed the way I work, lead and live. I recorded this episode as I was counting down to a 6 week break, and it felt like the right time to pause and reflect on what’s actually been driving my stress, overworking and constant pressure.

This isn’t about a new strategy, planner or system. It’s about the unconscious beliefs that were running the show for me without me even realising it. I share the 5 mindset shifts I made this year that helped me move out of survival mode and into a calmer, more sustainable way of running my business and showing up as a leader.

“ The best way I have found to get conscious and have the space to be conscious is by giving myself rest and having a space, and rest isn't the reward. It's a responsibility. If I'm a leader, I set the tone. If I'm exhausted, so is my team. And if I'm running on empty, my clients can certainly feel that as well. So I now prioritise rest, I schedule it into my calendar like I would a meeting.” - Kylie Walker

We cover:

1. How I realised I wasn’t just busy, I was actually addicted to stress and why that’s so common in property management
2. Shifting from reactive property management to building systems and processes that create calmer, more organised businesses
3. How scarcity thinking shows up as “there’s never enough time, money or support” and what changed when I challenged that
4. How I released limiting beliefs that were impacting my confidence, leadership and business decisions
5. Why rest isn’t something I earn once everything is done, but something I’m responsible for as a business owner and leader
6. How mindset work supports clearer boundaries, better leadership and sustainable business growth
7. What’s changed for me since I stopped overworking and started prioritising energy, clarity and long term impact

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

In one of our most downloaded episodes ever, I sat down with Claire Baines, CEO of Hands Across The Water, to talk about the brave decision to walk away from a corporate career that looked perfect on the outside–but felt completely misaligned on the inside. From leading national events at REA to rebuilding homes in Thai villages, Claire’s story is one of purpose, resilience, and redefining success on your own terms. She opens up about the moment everything changed, her personal IVF journey, and how she and founder Pete pivoted their entire charity model after COVID wiped out 80% of their fundraising overnight.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Claire Baines:

handsgroup.org.au

facebook.com/thehandsgroup

@handsacrossthewater_anz

As the year winds down, December can feel like the busiest, loudest, most exhausting month in property management. Phones ringing nonstop, urgent maintenance requests, owners wanting zero vacancy over Christmas, and you barely remembering what a proper lunch break looks like. Somewhere in the middle of the chaos, you probably promised yourself that this year would be different.

In this episode I chat about what the end of year really looks like for property managers and why it so often ends in burnout, guilt, and working through holidays that were meant to be for rest. Drawing on my lived experience, I share practical, realistic strategies that help property managers protect their time, support their clients properly, and actually switch off without that constant “what am I forgetting?” feeling.

This episode is especially for Property Manager’s who love their work but are tired of sacrificing family time, presence, and energy just to keep everything running. These 5 practical hacks help property managers manage end of year stress, set clear boundaries, and stay organised in a high pressure property management job.

  “  You are allowed to rest. You don't need to earn it by crawling to the finish line, half dead. You've done enough. You are enough. It's the holiday season. Choose calm, choose boundaries, and most of all choose you and time with your family.” 

- Kylie Walker 

We cover:

• Why blocking out a dedicated pre closure prep day is the most effective way to reduce holiday stress in property management
• How automating holiday communications creates clarity, professionalism, and stronger boundaries with tenants and owners
• A simple maintenance triage system that helps property managers respond to urgent maintenance issues without panic or holiday burnout
• How email and communication templates reduce decision fatigue and save hours during the end of year rush
• Why planning your first day back before logging off helps property managers avoid post holiday overwhelm and ease back into work
• How giving yourself permission to rest and set boundaries leads to better focus, better service, and less burnout in property management

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

 Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

 That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

 The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

 Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call 

 Kolmeo: https://kolmeo.com/

 Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

This most replayed episode features Andy Reid–a real estate coach, keynote speaker, author, and former auctioneer–and in this most replayed moment, he opens up about the mindset shifts needed to go from playing small to truly owning your space in the industry. In this honest and powerful chat, Andy shares his journey through imposter syndrome, self-doubt, and finding the confidence to lead with authenticity. It’s a reminder that real leadership isn’t about being the loudest in the room–it’s about showing up as your truest self.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Andy Reid:

https://andyreid.com.au/

https://andyreid.com.au/product/success-curious/

https://andyreid.com.au/podcast/

Have you ever had a moment in your life where you realise you’re not the same person you’ve been for years? The roles you’ve held and the identity you’ve been living in suddenly feel out of alignment, especially when you’re moving through big life transitions and personal growth.

Most of us don’t talk about identity shifts, especially when they show up during big life transitions in our family, business or career. They can feel uncomfortable, emotional and hard to explain while you’re in the middle of all that change and personal growth. They usually arrive in seasons where something ends, something new begins and you’re standing in the middle trying to understand who you’re becoming next.

In this episode, I chat about what it’s really like to let go of an old version of yourself and step into a new chapter. Which is exactly what’s happened to me recently. If you’ve been feeling stuck, restless or unsure of who you are becoming outside of your everyday roles, this conversation is for you.

  “ You are allowed to outgrow the life that you built. You’re allowed to want something different, and you’re allowed to become someone new..”  - Kylie Walker 

We cover:

• What identity shifts really feel like when you’re going through big life changes like kids finishing school, career transitions and letting go of routines you’ve lived in for years
•  How I realised my identity as a mum was changing and why it pushed me to reflect on what this next season might mean for me
•  The impact of selling my business and leaving my hometown and how those decisions made me aware of how strongly my identity had been tied to certain roles
• Why so many of us stay stuck in old identities after we’ve outgrown them and how we can start noticing the signs that it’s time to shift into who we’re becoming next
• How to recognise when your current identity is no longer aligned with the person you’re becoming
• The key questions that helped me understand what I truly want now rather than who I thought I needed to be in the past
• How journalling, reflection and checking in with my future self supported my personal growth and helped me reconnect with who I want to be in this next stage of life
• Why it’s important to give yourself permission to disappoint people when you’re choosing a life that supports your wellbeing and goals
• How identity change happens through taking simple steps at a time, not through burning everything down at once

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

 Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

 That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

 The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

 Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call 

 Kolmeo: https://kolmeo.com/

 Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Sam Walker is a professional NRL player for the Sydney Roosters–and in this most replayed moment from The Property Management Podcast, he opens up about the mental strength, discipline, and mindset required to overcome injuries, pressure, and public expectation. In this inspiring chat, Sam shares how resilience, gratitude, and focus have helped him navigate both personal and professional setbacks–lessons that apply whether you're managing a team, juggling business demands, or facing your own challenges. This episode struck a chord with so many listeners, and it’s easy to see why.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Sam Walker

https://www.instagram.com/samwalker.__

If you’ve been in real estate for more than 5 minutes, you already know that recruitment can feel like a never ending headache. The revolving door, the job ads that go nowhere, the people who seem perfect on paper but last 3 months tops, it all adds up. And in property management, where expectations are high and the pace is relentless, it can wear even the most experienced business owners down.

In this episode I chat with Katie Cotton who is Managing Director Recruit RE formerly of Ray White and has been a driving force behind strategic Recruitment, Recognition, and Retention initiatives that have strengthened the network. Katie has spent almost a decade inside real estate and another chunk of her career in tech, franchising and recruitment. She’s seen the industry evolve and she understands why so many agencies are struggling to hire and keep good people.

What I love most about Katie is that she doesn’t sugarcoat the challenges, but she also doesn’t accept that “this is just how it is.” She has a clear view of where recruitment is breaking down and what needs to shift if we want teams that are stable, aligned and actually happy to be where they work.

This episode is a chance to rethink how we hire, what we value and the way we build cultures in a world where everyone wants different things and where the industry isn’t always keeping up.

  “  We often get caught up trying to find the perfect skillset instead of the perfect person, and that’s where recruitment keeps falling apart”  -Katie Cotton

We cover:

• Why hiring feels so exhausting right now in property management and the real reasons so many teams are burning out
• The biggest mistake agencies make in job ads and why leaving out the salary turns great people away instantly
• How confusing, over the top job descriptions are scaring off the exact candidates who would actually thrive in the role
• Why the right attitude and energy can matter far more than ticking every technical skill box
• The growing gap between long time Property Managers and the newer generation stepping in, and how that divide shapes culture
• The leadership behaviours that push good people out, even when the business means well
• Why so many people leave real estate in January and what owners can do to prepare for it

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

 Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

 That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

 The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

 Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call 

 Kolmeo: https://kolmeo.com/

 Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With  Katie Cotton

https://www.recruitre.com.au/

https://www.instagram.com/recruit_re/

https://www.facebook.com/recruitereapp

https://www.instagram.com/thekatiecotton/?hl=en

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

This most replayed episode features Samantha Priddis, a standout BDM who’s proving that growth is absolutely possible–even in a slowing market. As vacancy rates rise and investor urgency cools, many property managers are left questioning their next move. Samantha shares how her relationship-first mindset, clear and honest communication, and next-level organisation are helping her continue to grow and support landlords through uncertain times. Her approach is a refreshing reminder that with the right mindset and systems, success isn’t just possible–it’s sustainable. If you’re feeling stuck or unsure how to grow right now, this episode is your spark to think differently, act confidently, and shift into a smarter growth strategy.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Samantha Priddis

https://samanthapriddis.com/

https://www.instagram.com/samantha_priddis/

https://www.linkedin.com/in/samantha-priddis-investor-consultant-property-manager-b24299234/

If you’ve ever woken up with a tight chest, a buzzing phone and that sinking feeling that you’re already behind, you’re not alone. For so many business owners in the property management and real estate space, the pace of digital change has become exhausting. It feels like the world of marketing, technology and AI is evolving faster than you can catch your breath, let alone keep up.

In today’s episode, I’m opening up about the real story behind it all. The moments that pushed me to tear my business back to the foundations, what forced me to rethink the way I was working, and why I eventually realised that digital systems, automation and modern tools weren’t optional anymore. 

If you’ve been feeling stuck, left behind by technology, or unsure how to embrace digital marketing or AI without adding more to your plate, this conversation gives you clarity, encouragement and a roadmap for what’s possible.

  “ What I believe you need is a system. strategy and a heck of a lot of support and a framework that works in the background so that your business doesn't collapse every time you need to rest, have time off, or simply a moment to be human.”  

- Kylie Walker 

We cover:

• The real cost of running a business in constant reaction mode
• How burnout, overwhelm and outdated habits can hold you back in business
• The moment I realised I couldn’t keep running things the way I was and rebuilding the business became unavoidable
• Why learning into digital marketing and AI is now key to essential for staying competitive in your industry
• How having the right structure and systems in place can make your business feel calmer and more consistent
• The warning signs that your business is starting to fall behind digitally
• What changes when you stop chasing clients and start attracting  them into your business
• What your business could look like in six months once you’ve put strong digital foundations in place

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

 Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

 That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

 The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

 Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call 

 Kolmeo: https://kolmeo.com/

 Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

I’m diving into one of the hottest topics in our industry right now: building a powerful personal or professional brand on social media. It’s something I get asked about constantly, and the truth is, whether you’re a BDM, property manager, or agency owner, your online presence is your digital handshake–it matters more than ever. I’m joined by a social media expert who shares game-changing insights on how to show up online with confidence, clarity, and consistency.

We unpack the platforms you should be focusing on (hint: Instagram and LinkedIn are gold), the power of reels and carousels, and how to finally stop overthinking your content. If social media has ever felt overwhelming or like a total time suck, this conversation will shift your mindset. We talk about real strategies for staying consistent, creating authentic content, and making it all feel less like a chore and more like a magnet for your dream clients.

In this episode, I also introduce two tools that can seriously lighten the load–Cameo, the property management software streamlining how we work, and my own Done For You Services that helps you show up online without the stress. This episode is packed with value, real talk, and practical steps to help you build a brand that gets noticed. If you’re ready to elevate your presence and attract more leads, don’t miss this one!

“If you're not active on the various social media platforms out there, customers forget you exist and begin communicating with your competitors.” - Charlize Walker

We cover:

• Importance of building a personal or professional brand on social media for property management and real estate.
• Overview of social media usage statistics and their implications for businesses.
• Benefits of social media for businesses, including cost-effective marketing and enhanced customer service.
• Discussion on selecting the most effective social media platforms for target audiences.
• Types of content that perform well, particularly video content like Instagram reels and carousel posts.
• Emphasis on showcasing the personal side of businesses to engage audiences.
• Introduction of Cameo, a property management software designed to streamline operations.
• Overview of Done For You Socials, a service that assists real estate professionals with social media management.
• Strategies for content creation and client involvement in the social media process.
• Success stories highlighting the impact of consistent social media posting on business growth.

Join my new Course - DIGITAL AND AI ACADEMY🔥

Take a look at everything you’ll get inside here

If you missed my NEW Masterclass - 5 Mistakes Keeping You Invisible Online🔥

Watch the REPLAY HERE

Connect with Done For You Services:

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

DFYS Black Friday Sale

https://dfys.mykajabi.com/black-friday

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

 Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

 That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

 The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

 Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call 

 Kolmeo: https://kolmeo.com/

 Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum