The REFINE Network

"When people come first, success will follow" - John Paul DeJoria

How to lead the next generation coming out of school. 

How do the schools help get the students to find their salon home.

What is the best line of communication to communicate with younger people?

How can salons support their local schools?

How to use social media as a tool to reach students you have never met.

Tips for setting up a meeting with a student at your local cosmetology school.

How to strengthen the communication with your local cosmetology School.

Doesn’t care about wins and losses…he cares about making his players the best

You don’t need to be an expert….your team does.

Optimistic

• Focused on loving the people that are in his care
• Doesn’t let outside noise phase him.

• Praises others - Celebrate what you want to replicate.
• Gets to know his team personally
• Sees potential in others (Roy Kent)
• Is a fun guy to be around...adds humor to most situations.
• Owns his problems and doesn’t carry them around.
• Shakes things off and moves on to the next goal

Sees things differently than others

•  Others sees wins and losses. 
• Ted sees unifying his team

For 1 on 1 coaching go to www.evansilver.co to schedule a complimentary call.

• The L’ANZA 24 in communication
  • 24 seconds
  • 24 minutes
  • 24 hours
• Answering a family's phone call or text in a meeting is encouraged if the culture is "family first"
• Culture is not what the CEO/Owner/President says...it is what the company actually does. This is shown in L’ANZA from the top down.
• Hiring people in multiple interviews and meeting multiple people is a must.

If you want to learn more about L’ANZA you can check out their website at www.lanza.com. If you want to get in touch with someone to see how it can help your business email [email protected] and I will personally introduce you to someone inside of L’ANZA.

What is a young leader

Be great where you are today

How to find a mentor or coach

Find a mentor that lives out what they preach

Leave a legacy

Leaders make a big deal about big things

How to lead during a crisis. 

Crisis a time of intense difficulty, trouble, or danger.

• Stay calm 
• Seek Wisdom
• Communicate (who needs to know)
• Action (what’s the next thing that needs to be done.) 
  • Puzzle Pieces
  • Write it down

If your leader is going through a crisis. 

• Tell them you support them
• Ask if you can help or serve them during this time.

Being transparent as a leader is the first step in serving your team. Travis and Adelle break down on how they show their staff where all the money that comes into the company goes. 

Adelle Graham Instagram - Adelle_salonadelle
Salon Adelle Instagram - @salonadelle 

• We talk about how Tim displays leadership and creates a culture inside of his company. 
• Serve the needs of your people before you talk about their performance.
• Best is the Standard
• People "expect" and then "respect" standards once they are set.
• Explaining why using the word "tribe" makes more sense in the workplace instead of "family" and "team."

• "I tell it like it is" or "I'm just blunt" are 2 phrases that are selfish for a leader to say. This only benefits the communicator and makes them feel good.
• We’ve done that before or this is the way we’ve always done it. This will CRUSH creativity.
• You’re doing a great job...this is heard often in life. Be specific and tell them "You're doing a great job of showing up on time and ready to make your day win."

Are you losing top talent? 

How to control it and navigate it.

• Your staff HATES it and wondering if you are going to do anything about it.
• Top performers in any industry hate gossip and drama and will move on to greener pastures if its not addressed.

What is Gossip?

When someone talks to someone else about something they can do nothing about.

• Doesnt always have to be untrue.

Why does gossip happen?

• This is related to our desire to be seen positively by others and fit in socially, regardless of whether this reflects what we’re actually feeling 
• Based from insecurity

How to deal with Gossip:

• Address it immediately. Right….NOW
• “What did they say to you when you talked to them about it?”

How to create a culture of pushing gossip and drama out

• Develop leaders who do not deal with gossip or drama. They will sniff it out and stomp on it.
• Do you talk about how you don’t tolerate gossip in your company? 
• Do you engage with gossip?
• Bring all parties together to discuss the situation

You will lose respect from your team if you don’t attack gossip head on.

Remember as a leader, its better to be respected than to be liked

• How to lead through Covid
• Delegating and empowering is the key to growth
• If someone can do it 80% as well as you...hand it off
• Leading people through tough times and protecting the team culture