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Our special guest for Episode 45, is Founder, President and CEO of 3Sixty Management Services, LLC. And, author of the popular book Tighten the Lug Nuts.
He’s held several notable executive positions including CEO and Director of UniTek Global Services based in Blue Bell, Pennsylvania. And 36 yrs. with one of the most recognized and admired brands in the world, UPS as President and General Manager, of UPS Supply Chain Solutions.
During his UPS career he also served as President of Retail Operations which included MBE & The Rebranding to the UPS Store Network. Mail Boxes Etc., Inc. (MBE), is a wholly owned subsidiary of United Parcel Service (“UPS”) of America, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers which together comprise nearly 5500 independently owned locations in the U.S., Puerto Rico, and Canada.
He’s earned a Bachelor’s Degree in Executive Management from St. John’s University in New York and, is a two-time winner of the UPS Chairmen’s Award for Excellence.
There’s a longer list of positions and accolades during his 36 yr. UPS career some of which we’ll touch on in this episode. So without further delay let me introduce YOU to Rocco Romanella!
We Discuss:
1. Why Values Matter In Life And Business?
2. Why he picked such a unique title for the book? What is the significance of that title?
3. Leadership involves what? How does Rocco define leadership from his point of view from leading over 72,000 UPS team members?
4. In latest book Rocco quotes "Sometimes a simple story I find can help people see the bigger picture, promote moral and ethical behavior". I asked, What do you mean by that?
5. In Rocco's latest book Tighten The Lug Nuts, I asked what is his central message to the audience listening?
6. The title of our Episode tonight Rocco is about “Why Values Matter in Life and Business” I ask Rocco, how to align Values with Leadership or vice versa? Why should they co-exist?
7. Tighten the lug nuts... The principals to balanced leadership. Rocco Explains what balanced leadership is?
8. Rocco explains the most important idea you are sharing in your book that will add value to our listener and the reader’s life.
9. When it comes to leadership, Why does Rocco put majority of your stock in the customer?
Values and Leadership in 60 Seconds.
10. On this show we talk about delivering great purchase and service experiences all the time, so I found this interest in what Rocco shared with me earlier. One of the biggest differentiation between good and great is the superior customer experience that is provided on a consistent basis.
Rocco with our listeners some of the 7 tips to talk about as being the biggest differentiator's.
• My Priority Is Customer Satisfaction
• Actively Listen to Customer Needs
• Build Strong Relationships
• Learn the Products and Services
• Be Responsive and Effectively Resolve Problems
• Remain Positive
• Express Gratitude
Actionable Takeaways.
11. Rocco shared his “AHA” moment experiences. So I asked 3 take always for the audience;
Value those on your team who work tirelessly to create “aha” moments for your brand.
Effective leaders create a culture of excellence that manifests itself in the daily actions of their associates and ultimately defines your brand. They are your “value added.”
The quality of the relationship is directly proportional to your efforts to build. When you feel like a valued individual you are more likely to put in the time and effort to build these relationships.
#Valeus #Relationships #CustomerSatisfaction #BalancedLeadership #TheReidMethodInsider @TheReidMethodDaily
