The Restaurant Growth Show

Soaring inflation has been a challenge for everyone in 2022 and restaurateurs are no exception.  One saving grace has been restaurant loyalty program members. They have responded immensely by supporting their favorite brands.  As prices have gone up, many loyalty program customers have been increasing their spend, with 55% of restaurants reporting that their check sizes have increased more than the price of their items, however, it’s not all rainbows and lollipops. 

There appears to be a point at which loyalty customers will no longer tolerate price increases.   According to a report released earlier this month, once prices increase more than 10%, check sizes drop drastically--showing that even the most loyal customers have their limits.  

Welcome to the Restaurant Growth Show Podcast.  Today we brought in Loyalty expert, Sam Sorbara from Ackroo to pull back the curtain on loyalty programs, their real-world applications, and the effect they have on inflation.  I’m excited, the team here is ecstatic.   

It's the World Cup edition  This is episode 11  

Visit https://ackroo.com/ for more details on how to implement Gift Cards and Loyalty programs at your business.  

Visit https://moduurn.com/ or email [email protected] to learn more about the package deal to offer online ordering and loyalty all in one at your business!

 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

Audio Podcast Links:  Anchor: https://anchor.fm/therestaurantgrowth...  

Spotify: http://surl.li/dnosm Apple Podcast: http://surl.li/dnosc 

Google: http://surl.li/dnosg 

Leave your suggestions for new topics in the comments! We read every single one. 🙂 

 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

LINKS & RESOURCES 

👉 Benefits of online ordering: https://moduurn.com/9-reasons-why-onl... 

👉 Create a food ordering system with Moduurn: https://get.moduurn.com/meetings/moduurn.com/

 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

CONNECT WITH US ON SOCIAL MEDIA LinkedIn: https://www.linkedin.com/company/modu... Facebook: https://www.facebook.com/moduurnInstagram: https://www.instagram.com/moduurnTikTok: https://www.tiktok.com/@moduurnTwitter: https://twitter.com/moduurn ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

👋 ABOUT Moduurn Hi, we're Moduurn, a full-featured online ordering platform for restaurants. Reach more customers and increase check size by accepting orders online. No commission, no contracts. Check us out: https://moduurn.com/ 

#restauranttechnology #onlineorderingforrestaurants #onlineordering #moduurn

Baby, it’s cold outside! As a result, online ordering is skyrocketing. It’s so predictable

If you don’t have the infrastructure in place to accept online orders and the logistics to fulfill deliveries, it’s time to start considering how this might affect your long-term business. Your competitors are using technology to deliver exceptional customer experiences.

Are you?

In today’s episode of The Restaurant Growth Show, we’re talking about how operations, customer intelligence, and support must all work together with speed to consistently deliver amazing customer experiences.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

Audio Podcast Links:  Anchor: https://anchor.fm/therestaurantgrowthshow Spotify: http://surl.li/dnosm Apple Podcast: http://surl.li/dnosc Google: http://surl.li/dnosg Leave your suggestions for new topics in the comments! We read every single one. 🙂 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

LINKS & RESOURCES 👉 Benefits of online ordering: https://moduurn.com/9-reasons-why-online-ordering-is-better-for-restaurants/👉 Create a food ordering system with Moduurn: https://get.moduurn.com/meetings/moduurn/demo-15-minute 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 

CONNECT WITH US ON SOCIAL MEDIA LinkedIn: https://www.linkedin.com/company/moduurn/Facebook: https://www.facebook.com/moduurnInstagram: https://www.instagram.com/moduurnTikTok: https://www.tiktok.com/@moduurnTwitter: https://twitter.com/moduurn 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 

👋 ABOUT Moduurn Hi, we're Moduurn, a full-featured online ordering platform for restaurants. Reach more customers and increase check size by accepting orders online. No commission, no contracts. Check us out: https://moduurn.com/ #restauranttechnology #onlineorderingforrestaurants #onlineordering #moduurn

As the new year is staring restaurateurs right in the face, so is all this new technology.

It’s overwhelming. In this episode, we’ll be talking about digital trends and tools that should be top of mind in 2023 to help you stay up-to-date, and even ahead of your competition.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

Audio Podcast Links:  

Anchor: https://anchor.fm/therestaurantgrowthshow 

Spotify: http://surl.li/dnosm Apple Podcast: http://surl.li/dnosc 

Google: http://surl.li/dnosg Leave your suggestions for new topics in the comments! We read every single one. 🙂 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

LINKS & RESOURCES 

👉 Benefits of online ordering: https://moduurn.com/9-reasons-why-online-ordering-is-better-for-restaurants/

👉 Create a food ordering system with Moduurn: https://get.moduurn.com/meetings/moduurn/demo-15-minute

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 

CONNECT WITH US ON SOCIAL MEDIA 

LinkedIn: https://www.linkedin.com/company/moduurn/

Facebook: https://www.facebook.com/moduurnInstagram: https://www.instagram.com/moduurn

TikTok: https://www.tiktok.com/@moduurnTwitter: https://twitter.com/moduurn

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 

👋 ABOUT Moduurn 

Hi, we're Moduurn, a full-featured online ordering platform for restaurants. Reach more customers and increase check size by accepting orders online. No commission, no contracts. 

Check us out: https://moduurn.com/ 

#onlineorderingforrestaurants #onlineordering #moduurn

From brick and mortar to click and order. If your customers can't see your food and order it quickly online, they are going to bounce. In other words, they're going to leave and go buy from somebody else. We're talking about what goes into creating a high-converting digital menu. On the Restaurant Growth Show. It's Halloween weekend. We're getting a little spooky in here.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Audio Podcast Links:

Anchor: https://anchor.fm/therestaurantgrowthshow

Spotify: http://surl.li/dnosm

Apple Podcast: http://surl.li/dnosc

Google: http://surl.li/dnosg

Leave your suggestions for new topics in the comments! We read every single one. 🙂

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

LINKS & RESOURCES

👉 Benefits of online ordering: https://moduurn.com/9-reasons-why-online-ordering-is-better-for-restaurants/

👉 Create a food ordering system with Moduurn: https://get.moduurn.com/meetings/moduurn/demo-15-minute

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

CONNECT WITH US ON SOCIAL MEDIA

LinkedIn: https://www.linkedin.com/company/moduurn/

Facebook: https://www.facebook.com/moduurn

Instagram: https://www.instagram.com/moduurn

TikTok: https://www.tiktok.com/@moduurn

Twitter: https://twitter.com/moduurn

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

👋 ABOUT Moduurn

Hi, we're Moduurn, a full-featured online ordering platform for restaurants. Reach more customers and increase check size by accepting orders online. No commission, no contracts. Check us out: https://moduurn.com/

#onlineorderingforrestaurants #onlineordering #moduurn

Blindly marketing to your guests and guessing what they want when they want it Is insane.

In the age of the internet, consistent targeted and personalized communication with your customers is what they expect.

By leveraging your customer data, you can drive sales, save time, save money and build stronger relationships with your guests.

Today on the Restaurant Growth Show Podcast we’re talking about why owning your customer data is the key to growth.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

LINKS & RESOURCES

👉 Benefits of online ordering: https://moduurn.com/9-reasons-why-online-ordering-is-better-for-restaurants/

👉 Create a food ordering system with Moduurn: https://get.moduurn.com/meetings/moduurn/demo-15-minute

👉 Listen to our podcast: 

Spotify: https://open.spotify.com/show/0QSepx7a9NnMM8MTqDppWi

Apple Podcasts: https://podcasts.apple.com/us/podcast/the-restaurant-growth-show-podcast/id1646107178

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

CONNECT WITH US ON SOCIAL MEDIA

LinkedIn: https://www.linkedin.com/company/moduurn/

Facebook: https://www.facebook.com/moduurn

Instagram: https://www.instagram.com/moduurn

TikTok: https://www.tiktok.com/@moduurn

Twitter: https://twitter.com/moduurn

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

👋 ABOUT Moduurn

Hi, we're Moduurn, a full-featured online ordering platform for restaurants. Reach more customers and increase check size by accepting orders online. No commission, no contracts. Check us out: https://moduurn.com/

#onlineorderingforrestaurants #onlineordering #moduurn

With 186 million subscribers worldwide, Jimmy Donaldson AKA MrBeast has entered the Ghost Kitchen space launching MrBeast Burger. Since November 2020, MrBeast Burger has opened over 1,000 locations in North America and Europe including 300 locations in a single day.

Further proving the viability of the Ghost Kitchen model.

Today on the Restaurant Growth Show Podcast, we take a deep dive into Ghost Kitchens.

Fun fact: People are spending 40% of their food budgets on restaurants despite inflation. So ask yourself this question Is your digital presence good enough to compete for those dollars? Like it or not, people expect a fast and easy online ordering experience, and we can thank online retailers like Amazon for raising the bar so high. So what does this mean for restaurants?

It means rich menu descriptions, photos for every dish, food reviews and social proof. In other words, PDF menus just don't cut it. The bottom line Your customers want an easy online ordering experience directly from your website. It's fun fact Friday here at the Restaurant Roof Show podcast. Today we're talking about fun facts that will help you grow your business.

Fun Fact articles discussed in this episode

https://www.restobiz.ca/people-spend-40-of-food-budget-on-restaurant-dining-suggests-survey

https://hospitalitytech.com/70-consumers-prefer-order-direct-restaurants-not-third-party-services

https://upserve.com/restaurant-insider/online-ordering-statistics/

https://www.restaurantbusinessonline.com/

https://www.qsrmagazine.com/outside-insights/new-realities-diner-preferences-and-tech-capitalize-it

https://assets.website-files.com/5a6f337e3f25150001fa6f4a/62719d81e73a3e40c304f202_What%20Consumers%20Wish%20Restaurant%20Owners%20Knew_Infographic.pdf

https://www.prnewswire.com/news-releases/consumers-spend-40-percent-of-monthly-food-budgets-on-restaurants-on-average-according-to-popmenu-study-301586386.html?tc=eml_cleartime

For those that are unfamiliar with the term, Dynamic pricing is a pricing strategy that enables restaurants to be more profitable by taking a data-driven approach to pricing.

With physical menus, this was virtually impossible, but now with

Restaurants are able to dynamically price at scale.

Chipotle is a great example of a success story using dynamic pricing. In their spring earnings report, they credited pricing as one of the reasons why they saw major growth over the last year.

In 2019, KPMG completed a study and found that 75% of customers say they would switch brands for a better loyalty program. 

Loyalty and rewards programs are digital incentives that drive repeat purchases online through rewards-based marketing and gamification. Not only do they drive sales, but these programs enhance the performance of marketing channels like email, SMS, and social media. When run properly, these incentives engage your guests and grab their attention, because now they're on the lookout for new rewards and your next communication.

Nando's Chicken grew their orders by six times after adding QR code table ordering to their locations. There's no secret there's a labor shortage out there. And it's one of the number one issues facing the hospitality industry, not just out here on the West Coast, but throughout North America and worldwide. And when you take a look at companies like Nando's, what makes it successful when they go into the QR code table ordering is that they're invested in the program.