This week we have the privilege of visiting Jonathan Munsell. Jonathan currently is serving as the President of The IDA and also the COO of Spiffy On-Demand Car Care. We have a great conversation of his roll as COO of Spiffy. He shares how he guided Spiffy from a young mobile company to a thriving detailing business across multiple states. One of the key things he implemented early on was utilizing Google calendar to more efficiently schedule his team. He quickly outgrew this and shares the adoption and evolution of technology and systems that helped them grow. Jonathan shares some tips on scaling your auto detailing business - sell first then deliver.

We also discuss the IDA:

• Certification
• Business training
• Power of networking with other IDA professionals
• Growth of The IDA globally • Why you should join?
• His plans for the IDA in 2019

We also explore ways to increase revenues for your detailing business.

(Some audio gaps have been edited as he dropped in an out of cellular coverage)

Detailing Vendors/Trainers/Key Players Mentioned

The IDA: http://the-ida.com
Facebook: Spiffy On Demand Car Care
Website: https://www.getspiffy.com/

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SHOW INFO:

Host: Jody Sedrick and Rod Puzey
Guests: Jonathan Munsell
Recorded by: Jody Sedrick

OUR SITES:

https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019

Hands down one of our funniest interviews to date. Jamie is full of energy and life. We discuss 

• The growth of his company
• Hiring good people
• Building a family environment
• The art of customer service
• Educating your customer
• Putting people in the right role

Detailing Vendors/Trainers/Key Players Mentioned

Flex North America: http://www.flexnorthamerica.com/
P&S Detail Products: https://psdetailproducts.com/
Renny Doyle Detailing Success Training: https://detailingsuccess.com/
The IDA: http://the-ida.com
The Museum of Flight: http://www.museumofflight.org/

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https://www.facebook.com/zenwaremobile/

SHOW INFO:

Host: Jody Sedrick and Rod Puzey
Guests: Art Baca https://artofdetail.net/
Recorded by: Jody Sedrick

OUR SITES:

https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019

This week for Mafia Memoirs we meet with the President of the IDA, Reflection Artist and Detail Mafia Member Mr. Justin Labato.

We discuss ceramic coatings, managing customers and your auto detail business. Justin emphasizes the importance of telling a story in your business not just in your marketing but in the way you present your shop, your team and yourself.  We explore the importance of educating customers and streamlining your business to provide the best customer service to own your market.

Things happened kind of impromptu so we are just going to join the conversation mid-stream. Enjoy!

Mafia Memoirs is a production of Zenware and RoadFS

The week we visit with Art Baca of Art of Detail. ( https://artofdetail.net/ ) He shares his journey into becoming a detailer. One of his driving forces was to have the flexibility and financial resources to spend time with his kids as a single father. He explains the importance of fine-tuning your services and pricing. He emphasizes the importance of valuing customers and making them the center of your business. Solve people's time problem and you will win their devotion. Art shares the importance of surrounding yourself with people that are better than you and the key lesson he learned from Renny Doyle - "Make yourself famous"

Detailing Vendors/Trainers/Key Players Mentioned

Flex North America: http://www.flexnorthamerica.com/
P&S Detail Products: https://psdetailproducts.com/
Renny Doyle Detailing Success Training: https://detailingsuccess.com/
The IDA: http://the-ida.com
The Museum of Flight: http://www.museumofflight.org/

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Leave us a RATING & REVIEW on ITunes

SUBSCRIBE to our YouTube Channels:
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LIKE us on Facebook:
https://www.facebook.com/roadfs
https://www.facebook.com/zenwaremobile/

SHOW INFO:

Host: Jody Sedrick and Rod Puzey
Guests: Art Baca https://artofdetail.net/
Recorded by: Jody Sedrick

OUR SITES:

https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019

Hands down one of our funniest interviews to date. Jamie is full of energy and life. We discuss 

• The growth of his company
• Hiring good people
• Building a family environment
• The art of customer service
• Educating your customer
• Putting people in the right role

Detailing Vendors/Trainers/Key Players Mentioned

Flex North America: http://www.flexnorthamerica.com/
P&S Detail Products: https://psdetailproducts.com/
Renny Doyle Detailing Success Training: https://detailingsuccess.com/
The IDA: http://the-ida.com
The Museum of Flight: http://www.museumofflight.org/

--------

Leave us a RATING & REVIEW on ITunes

SUBSCRIBE to our YouTube Channels:
https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA

LIKE us on Facebook:
https://www.facebook.com/roadfs
https://www.facebook.com/zenwaremobile/

SHOW INFO:

Host: Jody Sedrick and Rod Puzey
Guests: Art Baca https://artofdetail.net/
Recorded by: Jody Sedrick

OUR SITES:

https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019

We visit with the lady of detailing - Diana Balboni. We discuss your recent, on-going training for interior and upholstery repair.  She shares her insight and experience growing her business, the power of education, networking with leaders in the industry and continually growing.

Check Diana out at https://www.facebook.com/N2Details/

Detailing Vendors/Trainers/Key Players Mentioned
Flex North America: http://www.flexnorthamerica.com/
P&S Detail Products: https://psdetailproducts.com/
Renny Doyle Detailing Success Training: https://detailingsuccess.com/
The Rag Company: https://theragcompany.com
The IDA: http://the-ida.com
The Museum of Flight: http://www.museumofflight.org/

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SUBSCRIBE to our other Channels:
LIKE us on Facebook: https://www.facebook.com/roadfs
https://www.facebook.com/zenwaremobile/

SHOW INFO:
Host: Jody Sedrick and Rod Puzey
Guests: Diana Balboni
Recorded by: Jody Sedrick

OUR SITES:
https://roadfs.com
Https://zenware.com
http://instagram.com/zenwareinc
http://instagram.com/roadfs

Content provided courtesy of Zenware, Inc ©2019

This week we visit Joab Flores of Platinum Plus Mobile Detailing

• Importance of spending time with family
• Tattoo doppelganger
• Service in the military - Go Navy!
• How he got started as a Mobile detailer to having a large detailing shop and mobile team
• Getting through lack of motivation or a challenging time in your business.

Check out Platinum Plus Mobile Detailing

https://www.facebook.com/PlatinumPlusMobileDetailing/
https://orangecountymobiledetailing.com
[email protected]

______________________

PODCAST and YouTube show info:

Leave us a RATING & REVIEW on iTunes and Google Play Music

SUBSCRIBE to our YouTube Channels:
https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA

LIKE us on Facebook:
https://www.facebook.com/roadfs
https://www.facebook.com/zenwaremobile/

SHOW INFO:
Host: Jody Sedrick and Rod Puzey
Guests: Joab Floes, Platinum Plus Mobile Detailing
Recorded by: Jody Sedrick

OUR SITE:
https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019

We have the opportunity to visit with Ryan McGowan of True North Auto Detailing. He's way up north in beautiful Chugiak, Alaska.

We discuss:

• How he got started,
• The challenges of the latest earthquakes
• How he survives the continuous rolling and shaking
• What key things he did to go from struggling to thriving as the owner of a detailing business
• The power of being trained and having a great network of detailing professionals to draw from

Check him out at https://www.facebook.com/pg/truenorth...

_______________

Mafia Memoirs is a production of Zenware and RoadFS. Every week we interview the men and women detailers impacting the industry, product vendors, members of The Detail Mafia, The IDA and more.

Detailing Vendors/Trainers/Key Players Mentioned

Flex North America: http://www.flexnorthamerica.com/
P&S Detail Products: https://psdetailproducts.com/
Renny Doyle Detailing Success Training: https://detailingsuccess.com/
The IDA: http://the-ida.com
The Museum of Flight: http://www.museumofflight.org/

--------

Leave us a RATING & REVIEW on ITunes

SUBSCRIBE to our YouTube Channels:
https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA

LIKE us on Facebook:
https://www.facebook.com/roadfs
https://www.facebook.com/zenwaremobile/

SHOW INFO:

Host: Jody Sedrick and Rod Puzey
Guests: Ryan McGowan
Recorded by: Jody Sedrick

OUR SITES:

https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019

Mafia Memoirs at SEMA 2018 - We visit with Mark Elliott of Firehouse Auto Spa. We discuss coatings, managing a small detailing team while also being a firefighter, effects of weather on detailing and more.

We'd love to hear your comments and appreciate a like and share.

________________________
Mafia Memoirs is a production of Zenware and RoadFS (https://roadfs.com/automotive-detailing-software-for-auto-detailing-business/)

This week we visit with Kyle Clark of Xtreme Detailing.

We discuss the art of detailing RVs. The special challenges of detailing RVS due to the materials RVs are constructed of. High quality versus low-quality RVs, trailers and coaches. We also explore the value and power of networking and getting involved in groups like the IDA.

______________________

PODCAST and YouTube show info:

Leave us a RATING & REVIEW on iTunes and Google Play Music

SUBSCRIBE to our YouTube Channels:
https://www.youtube.com/channel/UCiX51xoLmny4f1FH0QXUguA

LIKE us on Facebook:
https://www.facebook.com/roadfs
https://www.facebook.com/zenwaremobile/

SHOW INFO:
Host: Jody Sedrick and Rod Puzey
Guests: Kyle Clark, Xtreme Detailing
Recorded by: Jody Sedrick

OUR SITE:
https://roadfs.com
Https://zenware.com

Content provided courtesy of Zenware, Inc ©2019