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Suzanne helps Brandon launch a new attack plan. Top of this list are: setting clear expectations with a hygienist and aggressively marketing now. Plus: in the intro, Alex gives solutions to the staff shortages so many of us are facing right now.

We're joined by Paul Edwards, CEO of CEDR HR SOLUTIONS. We learn to solve our employee problems within the bounds of legal--even if flawed--frameworks. Plus, gym memberships? Lyft? We learn what increasingly common types of benefits are actually useful to employees, and actually give you more ROI on your people.

Richard interviews former Guided Practice Solutions DSO partner Dr. Hunter Smith. Richard had ownership in his and Dr. Little's practices. After parting ways amicably, these two now speak freely about their experience around leadership, ownership, and why Richard had to call it quits.

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Brandon's only hygienist quit right before acquiring the practice. Sidetracked by doing his own hygiene, hiring and training a new-grad hygienist, and discovering the seller's provider-dependent model, Brandon's challenge is right in front of him: keep the longterm vision while sifting through repeated banal challenges.

Payton personally knows our anonymous guest "Eric". Eric has listened to the podcast since the very first episode. He knows the philosophy, he has an acquisition in mind, and he's already met with Suzanne for due diligence. With the practice's extensive use of--wait for it--the Yellow Pages, and a staff that may retire soon, can Payton help him get ready to turn this thing around?

We're joined by two former US Army dentists: Dr. Dustin Dodd and Dr. Emily Dodd. After doing a complete digital overhaul (there was literally a typewriter at the front desk) early in practice ownership, they're now advancing in their SEO. Competing in America's second-largest suburb is not easy. Richard helps document their ownership journey.

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With a giant patient pool and a giant career tipping point ahead, Phoebe's trying to decide whether drop insurance and shrink the practice, or commit to growth and everything that comes with it. Even with recent growth from $1.3MM in collections to $1.7MM, Phoebe has a tough call ahead. [email protected]

After officially meeting our new cohost Steven, he and Payton get to ask George pointed questions about not only his management style; but actual experiences with his staff. Training, empowering, and correcting--plus, his ironclad boundaries regarding office contact...listen in!

Live from the Dentists, Implants and Worms set, Justin Moody joins us today. After catching up, Richard and Justin have a candid conversation about growth, how often we unnecessarily refer out, and developing skills you thought were difficult. Plus a little riffing about taxation near the end for our listeners.

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Phoebe's lease was slowly running out. But there was no commercial real estate available in her area. Her solution? Buy another practice--with the real estate included. After merging these two practices, our real-doc-fake-name Phoebe is taking the time she needs to assess her vision, leadership--and growing pains.

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