The Tourism Chat Show by Destinate NZ

05.02.2024

TRENZ Unpacked - The Final Countdown with Rebecca Ingram

This episode marks the final installment of the 'TRENZ Unpacked' series on The Tourism Chat Show, where host Michelle dives deep into the anticipated TRENZ event in Wellington, featuring an exclusive interview with Rebecca Ingram, Chief Executive of Tourism Industry...

04.30.2024

TRENZ Unpacked - North American In-Depth with Hadyn Fitzpatrick

The episode features an interview with Hadyn Fitzpatrick from Tourism New Zealand, who shares insights on tapping into the North American market, the benefits of airline connectivity for New Zealand tourism, and the strategic approach to education and partnership in...

04.16.2024

TRENZ Unpacked - Pack your Bags for Wellington with Jo Heaton

This episode of The Tourism Chat Show hosted by Michelle Caldwell, focuses on the upcoming TRENZ 2024 event being hosted in Wellington for the first time. The episode features an in-depth discussion with Jo Heaton from WellingtonNZ, who provides insights...

04.09.2024

TRENZ Unpacked -A First Time Buyer Perspective with Olivia Ponniah

This episode of The Tourism Chat Show hosted by Michelle Caldwell features Olivia Ponniah from Liv &Travel;, a UK-based independent travel company launched right before the pandemic. Liv shares her experiences as a first-time attendee of the New Zealand tourism...

03.21.2024

Fuelling change in tourism - with Grow Tourism's Alex Dykman

In this episode of the Tourism Chat Show, host Michelle discusses the future of the tourism industry and the role of workforce development in achieving sustainable and resilient tourism. Michelle introduces Alex Dykman from Grow Tourism, who shares insights on...

03.13.2024

TRENZ Unpacked -Insights from New Exhibitors - with Thomas Orr and Paul Chaplow

In this episode of the Tourism Chat Show, host Michelle Caldwell introduces listeners to Thomas Orr from Helisika and Paul Chaplow from Whanganui and Partners, who are attending the tourism event TRENZ for the first time. The episode focuses on...

03.06.2024

TRENZ Unpacked - An Industry Insider's Guide with Brad Patterson

This episode of the Tourism Chat Show, hosted by Michelle Caldwell, focuses on preparing for and maximizing the benefits of attending TRENZ. Guest Brad "Paddo' Patterson, a seasoned sales manager with over 20 years of experience at TRENZ, shares his...

02.28.2024

Doing Business Better - with Chris Sattler

The discussion revolves around the journey of Island Aviation in Auckland, focusing on its sustainable initiatives. Chris Sattler, from Island Aviation, outlines the measures they have taken to reduce their environmental impact, their focus on community engagement, and future goals...

11.29.2023

Are you Trade Ready?

In this edition of the Tourism Chat Show, host Michelle provides a thorough overview of how to work with trade in the tourism industry. She offers essential tips and information including refreshing market understanding, handling trade partnerships, and maintaining administrative...

11.22.2023

Destination Storyteller - with Helen Hayes

In this episode of The Tourism Chat Show, host Michelle interviews Helen Hayes, a multi-award winning travel writer and editor from Australia. We delve deep into the art of storytelling in tourism. Helen shares some insider secrets about effective storytelling to...

11.15.2023

TRENZ Unpacked - a First Timer Perspective with Tom Collier

This episode of the Tourism Chat Show features an insightful chat with Tom Collier, the owner of Kaewa Tours. As a first-time attendee at TRENZ this year, Tom shares his experience, success, and advice for those considering attending. He advocates...

11.08.2023

Exploring Group Travel Trends - with Peter Harding

Welcome to our 100th episode! We are excited to welcome Peter Harding, the Managing Director of Grand Pacific Tours to today's show. We'll cover off Peter's career journey, the evolution of coach touring in New Zealand, the shift towards a more...

11.01.2023

TRENZ Unpacked - an RTO Perspective with Lou Baddiley

We are back with our first in a series of special episodes dedicated to TRENZ. Applications have opened for sellers and buyers open today so it's time for you to start planning your international trade activity for 2024! We have Lou...

10.25.2023

Navigating New Markets- with Kumar Swaminathan

Welcome to this week's episode of The Tourism Chat Show! Our guest is Kumar Swaminathan from Xperienz, and he shares fascinating insights on several topics. We delve into his journey into the US market, exploring the opportunities and challenges he's...

10.18.2023

A Life in Tourism - with Mark Quickfall

Totally Tourism's Mark Quickfall joins us on the podcast today to discuss his 30 year love affair with the tourism industry. We cover the changes and challenges he's seen throughout his time in tourism, what has changed for the better (and...

10.11.2023

New Name, New Look - Welcome to The Tourism Chat Show

It has been a while since you've heard from us, but we are still here, and still committed to publishing great content for you to enjoy. This is a new era for our podcast, with a refreshed look and feel, new...

04.25.2023

Two Weeks to Go! with TIA CEO Rebecca Ingram

In today's episode, we have the pleasure of hosting Tourism Industry Aotearoa's Chief Executive, Rebecca Ingram. We delve into her first year in the role, the various projects she has been involved in, and the challenges she foresees in the...

04.19.2023

TRENZ Talk - Maximise Your Impact

As the TRENZ trade show in Ōtautahi Christchurch approaches in three weeks, we're sharing tips on how to make the most of your time there. We discuss the importance of preparation to ensure a smooth week, using appointment times to...

04.04.2023

Chat GPT & Tourism - with Yonder’s James Donald

In this episode, we welcome James Donald, co-founder of Yonder and Head of Development to the show. We explore the fascinating world of ChatGPT, a cutting-edge language model developed by OpenAI. Based on the GPT-3.5 architecture, ChatGPT is capable of understanding...

03.29.2023

TRENZ Talk Partner Update - with Christchurch NZ

This week we head to Ōtautahi Christchurch to have a chat with Christchurch NZ's Head of Tourism, Kath Low. In May, TRENZ returns to Christchurch for the first time since 2006! (who was there?) A lot has happened since then so we...

03.22.2023

Checking in with Hawke’s Bay - with Heather Matthews

It was a month ago that Cyclone Gabrielle ripped through parts of the North Island so today we head to Hawke's Bay for an update on how the visitor sector is faring with Hawke's Bay Tourism Trade Marketing & Sales...

03.08.2023

The Big Cruise Restart - with Rohanca du Plessis Wentzel

It has been two long years since we did a cruise update on the show so today we're delighted to welcome Ro du Plessis-Wentzel from ID Tours to discuss how the restart has gone, the incredibly challenging summer we've had,...

03.01.2023

TRENZ Talk 2 - Sorting your appointment schedule

If you're attending TRENZ this year, this is an episode designed to help you make the most out of your appointment schedule. I'll cover off my tips for building your comprehensive trade page on TRENZ Connect as well as the homework...

02.27.2023

Welcome back to 2023

Thanks for tuning in to our first episode of 2023. What a start to the year it has been. Today is a short episode welcoming in the New Year (we're starting it late) and I also share some tips for communicating...

12.21.2022

We Wish you a Merry Christmas - with Lisa Chambers

Chamber is back for the last episode of 2022 and boy is this a fun episode! Here's a list of all the topics we cover in this action packed show. 2.31 - Differences between working in Australia and New Zealand 4.28 -...

12.14.2022

TRENZ Talk Partner Update - with Air New Zealand

Air New Zealand are one of the major partners for TRENZ so we are fortunate to have two international GMs join us today for a market update. Ben Evers-Swindell, General Manager Americas and Jonathan Zhang, General Manager Asia for Air New...

12.07.2022

What’s new at Qualmark? - with GM Steven Dixon

Steven Dixon has been the General Manager at Qualmark for just over a year now so we thought now is the right time to catch up and hear about the plans he has for the future of the quality assurance...

11.30.2022

The Small Lodge with a HUGE heart - with Nadine Toe Toe

Fresh off their two big wins at this year's NZ Tourism Awards, we welcome Nadine Toe Toe from Kohutapu Lodge and Tribal Tours in Murupara. This is a raw and real interview that covers starting a regenerative tourism business before it...

11.23.2022

Gumboots and Tourism- with PurePods’ Kate Baxter

PurePods have received a lot of attention in the news recently with their capital raise, so I thought it would be fun to have a chat with their Business Development Manager, Kate Baxter to find out more. Kate has a history...

11.16.2022

TRENZ Talk 1 - Why should I attend TRENZ?

TRENZ is New Zealand’s largest international tourism business event and most important event of the year on the tourism events calendar. TRENZ brings hundreds of international Travel Buyers together to meet with New Zealand’s leading tourism operators (Sellers) over four...

11.03.2022

Tourism Chat - with Zac Watson

This week we welcome Maverick Digital's Zac Watson to the show. Zac is Head of Partnerships at Maverick but has held a variety of interesting roles throughout his tourism career. We chat about everything tourism, from his career journey, to his...

10.12.2022

Rail in the Regions - with Tracey Goodall

We're joined today by Tracey Goodall, GM at Great Journeys NZ and Commuter - Kiwirail. Tracey shares her very interesting career story to date and some of the success stories from working in the regions. We also discuss the changes and...

10.05.2022

Connecting Leadership to Success

This week is an ode to one of the most successful AFL Captains of all time - Geelong Cats' Joel Selwood. But bear with me, there is a correlation to tourism and to business. I'm back from attending the AFL 2022...

09.13.2022

The Art of Networking - with Adam Taylor-Eruera

Tourism is all about people, and our relationships in the industry is often the main driver for people staying in the industry. So how do you become a better networker? We're joined today by Te Puia's Adam Taylor-Eruera who is often classed...

09.06.2022

Talking Sustainability in Tourism - with Gisela Purcell

What does sustainability mean? And how does it differ from Regenerative Tourism? These are just two of the questions we tackle today on the show. We're joined by Tourism Industry Aotearoa's Sustainability Advocate, Gisela Purcell to discuss Sustainability in Tourism. We cover...

08.30.2022

Having your say on the Draft Better Work Action Plan

A short episode this week to cover off the Better Work Action Plan that is out for consultation with the industry at the moment. MBIE are seeking your feedback on the draft Action Plan to understand: Which Tirohanga Hou (actions) in the...

08.23.2022

Powering up the Regions - with Jason Dawson

Our guest today is well known around NZ as a passionate connector and voice of regional tourism. He is Air New Zealand's Regional Affairs Manager, Jason Dawson. Jason joins us to talk about the role our national carrier plays in driving...

08.09.2022

Building Communities and Content with Sarah Chant

Content is one of the main pillars of marketing in tourism, so today we thought we'd chat about building communities and content with Sarah Chant from New Zealand Travel Tips. Sarah lives and breathes content and community, and is convinced of...

08.02.2022

Borders are open, but are we ready?

What an amazing week for our industry with the borders now fully open!! We will soon be welcoming cruise ships back to our shores and friends from everywhere around the world. There is a lot of talk about staffing, and being...

07.26.2022

Managing the Industry Jewel - with Mat Woods

When it comes to NZ tourism icons, there is none bigger than our resort town of Queenstown. Today we’re joined by the new CEO of Destination Queenstown Mat Woods. It’s fair to say that Mat hasn’t had the traditional career...

07.19.2022

The Lap of Luxury - with Sarah Farag

Ever wondered what goes into putting a TV series on air? We are joined this week by Sarah Farag, owner of leading luxury destination travel business Southern Crossings, and part of the team behind the hugely successful 'Lap of Luxury'...

07.12.2022

Ask Destinate - Customer Personas and Customer Experience

Have we got the Customer Experience right? There is a lot of talk about customers having to make their own beds, that NZ is not ready to welcome customers due to our shortage of key workers - none of which...

06.28.2022

Smashing Glass Ceilings - with Alice Orr

When I was young, I had a t-shirt that said "Anything boys can do, girls can do better". It was the 1980's and I thought I was so ahead of my time! Well today, we're chatting with an upcoming Rising Star...

06.21.2022

Upping Sticks - with Tash Lawrence

A lot of us have moved around the country for different roles, but it takes a whole lot more to move your family to another country - in the middle of a global pandemic! This week, we welcome industry favourite, Tash...

06.14.2022

Celebrating Matariki in your Business - with Ceillhe Sperath

This year, Aotearoa celebrates Matariki as a nation, with a public holiday to mark the occasion set for 24th June. We wanted to discuss this significant event and invited the 2021 Tourism Industry Champion from the NZ Tourism Awards, Ceillhe Sperath...

06.07.2022

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