The Tourism Chat Show

By Destinate NZ

Kia ora and Welcome to The Tourism Chat Show, your passport to the world of travel and tourism! Hosted by Michelle Caldwell, an experienced senior marketer in the NZ Tourism Industry, you will be take... more

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FAQs about The Tourism Chat Show:

How many episodes does The Tourism Chat Show have?

The podcast currently has 118 episodes available.

The Tourism Chat Show episodes:

November 27, 2024 Embracing Gen Z - with Will Cannon
In this episode of the Tourism Chat Show, host Michelle welcomes Will Cannon, an Experience Supervisor at Weta Unleashed and the 2024 Young Tourism Export Council Rising Star Award winner.

Will discusses the significant influence of Gen Z in tourism, offering insights on how businesses can attract this dynamic audience. He emphasises the importance of sustainability, transparency, and inclusiveness in engaging Gen Z both as visitors and employees.

Will also shares his journey in the tourism industry and provides actionable advice for future planning, making this an episode filled with valuable takeaways for tourism professionals.

00:00 Welcome to the Tourism Chat Show
00:25 Introducing Will Cannon: Rising Star in Tourism
02:08 Will's Journey in the Tourism Industry
07:51 The Potential of Gen Z in Tourism
12:01 Engaging Gen Z: Insights and Strategies
19:35 Brands and Trends Shaping the Future
24:15 Creating Memorable Experiences at Weta Unleashed
27:53 Final Thoughts and Advice for Tourism Businesses

___________________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Today's Guest:
Will Cannon: https://www.linkedin.com/in/will-cannon-568807323/
Weta Unleashed: https://tours.wetaworkshop.com/unleashed/tickets/
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
31min
November 20, 2024 Leadership Lessons in Adventure Tourism - with Anne Newman
In this episode of the Tourism Chat Show, host Michelle welcomes Anne Newman, the General Manager of Christchurch Adventure Park. Anne, recently named the Akiaki Emerging Tourism Leader at the New Zealand Tourism Awards, shares insights into her career, the challenges she's faced, and the strategies she employs to lead effectively in the tourism industry. The conversation covers topics such as crisis management, team motivation, and the future potential of Christchurch Adventure Park. Additionally, listeners are reminded about the closing dates for the TRENZ applications and are encouraged to stay tuned for upcoming episodes featuring interesting topics and guests in the tourism sector.

00:00 Welcome to the Tourism Chat Show
00:29 Introducing Anne Newman
01:08 TRENZ Unpacked Series
02:23 Interview with Anne Newman
04:53 Anne's Career Journey
08:03 Challenges and Crisis Management
13:46 Leadership and Teamwork
21:24 Future of Christchurch Adventure Park
26:14 Emerging Trends in Adventure Tourism
29:14 Advice for Emerging Leaders
33:20 Closing Remarks

___________________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Today's Guest:
Anne Newman - https://www.linkedin.com/in/annenewman1/
Christchurch Adventure Park - https://christchurchadventurepark.com/
To exhibit at TRENZ - https://www.trenz.co.nz/trenz/sellers
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
35min
November 13, 2024 From Switzerland to Start Ups - with Alex Diethelm
In this episode of The Tourism Chat Show, Michelle welcomes Alex Diethelm from Weekend Getaways and Dogalong. They discuss Alex's journey from Switzerland to New Zealand, her career in tourism, and how COVID-19 spurred her entrepreneurial ventures.
Michelle reflects on insights from the recent Tourism Summit in Auckland, including standout speakers and the Tourism Awards.
Alex shares her experiences in building her businesses, the challenges faced, and the rewarding relationships formed with tourism operators. They also talk about the rise of dog-friendly travel and Alex's public speaking journey.
00:00 Welcome to the Tourism Chat Show
01:03 Reflecting on the Tourism Summit
04:18 Introducing Alex Diethelm
04:57 Alex's Journey in Tourism
08:44 Starting Weekend Getaways
10:54 Building Relationships with Tourism Operators
15:52 Managing Two Websites
17:00 The Rise of Dogalong
19:34 The Birth of Dogalong
20:29 Winning the Jury's Heart
21:06 Getting Featured on Seven Sharp
23:18 Facing Public Speaking Fears
27:11 Tips for Calming Nerves
32:46 Future Goals for Dogalong and Weekend Getaways
36:12 Conclusion and Contact Information

___________________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Today's Guest:
Alex Diethelm - https://www.linkedin.com/in/alexandra-diethelm/
Weekend Getaways - https://weekendgetaways.co.nz/
Dogalong - https://www.instagram.com/dogalongnz/
Vin Giang's Stage Academy course - https://www.vinhgiang.com/

Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
38min
November 04, 2024 TRENZ Unpacked - Unlocking Asian Trade Channels with Cecil Potatau
In this episode of the Tourism Chat Show, host Michelle continues the TRENZ Unpacked series, providing valuable tips and industry insights for those attending this important tourism trade event. This episode features Cess from Ngāi Tahu Tourism, an industry expert with 30 years of experience, particularly in the Asian markets.

Cess shares his journey, discusses the importance of trade channels, provides tips for new sellers, and offers valuable advice on cultural considerations and commission structures. This session is packed with strategies to build long-term relationships and successfully navigate international trade channels.

00:00 Welcome to the Tourism Chat Show
02:58 Cess's Journey in the Tourism Industry
05:44 The Importance of Trade Channels in Tourism
08:14 Navigating Trade Channels and Trends
12:45 Cultural Sensitivities in International Markets
16:26 Leveraging Trade Networks for Business Growth
18:55 Common Mistakes and Misconceptions in Trade
22:02 Balancing Trade and Direct Business
23:16 Seasonality and International Markets
25:06 Cultural Sensitivity in Tourism
27:13 The Future of Trade Channels
31:28 Maximizing Trade Channel Potential
33:37 Effective Follow-Up Strategies
37:21 Conclusion and Final Thoughts

This episode is brought to you with the support of Tourism Industry Aotearoa and the TRENZ Events team.
If you'd like to register to come to TRENZ in 2025, please click here for details https://www.trenz.co.nz/trenz/sellers
_______________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Today's Guest:
Cecil Potatau - https://www.linkedin.com/in/cecil-potatau-b7075063/
Ngai Tahu Tourism - https://www.ngaitahutourism.co.nz/
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
41min
October 30, 2024 Life as a Social Media Native - with Natasha Hoffman
In this episode of the Tourism Chat Show, host Michelle Caldwell interviews Natasha Hoffman, the digital marketing advisor for Zealandia in Wellington. Natasha shares her career journey, key social media strategies, and the viral success of Zealandia's creative content. Listeners will gain valuable tips on developing an authentic brand voice, staying on top of social media trends, and balancing organic and paid reach.

00:00 Welcome to the Tourism Chat Show
02:07 Upcoming Episode Announcement
03:50 Natasha Hoffman's Career Journey
07:20 Viral Social Media Success
10:16 Social Media Trends and Strategies
12:44 Tools and Tips for Social Media Management
26:14 LinkedIn and Personal Branding
30:47 Aspiring Digital Marketers
31:52 Conclusion and Farewell

Today's Guest:
Natasha Hoffman - https://www.linkedin.com/in/hoffmannatasha/
Zealandia - https://www.facebook.com/Zealandia
_______________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
33min
October 23, 2024 Making the Switch - with Tim Barke
Navigating New Zealand's Tourism: From Dive Masters to Sustainable Practices

In this episode of the Tourism Chat Show, host Michelle dives into New Zealand's dynamic tourism industry with special guest Tim Barke. They discuss Tim's fascinating journey from dive master to General Manager of Westervelt NZ, where he shares valuable insights on how tourism can help achieve community goals and the power of storytelling in guest relations. The conversation covers key topics like managing Lake Wanaka's tourism, navigating the challenges of COVID-19, and embedding sustainable practices at Poronui Lodge and Westervelt International. Tim also emphasises the importance of balancing business growth with environmental responsibility, highlighting collaboration with regional councils and land trusts. Wrapping up the episode, they explore Taupo’s unique tourism experiences and the critical role of authentic networking and collaboration in building sustainable, environmentally conscious businesses.

00:00 Welcome Back to the Tourism Chat Show
01:14 Introducing Today's Guest: Tim Barke
03:23 Tim Barke's Journey in Tourism
03:53 From Dive Master to General Manager
08:38 Challenges and Opportunities in Tourism
15:11 Sustainability in Tourism
18:38 Sustainability in Tourism: A Business Perspective
19:26 Community Engagement and Positive Impact
20:05 Environmental Projects and Storytelling
22:24 Collaboration with Māori Trusts
23:32 Long-term Vision and Cathedral Thinking
24:52 Post-COVID Tourism Industry Focus
27:12 Quality Over Quantity in Tourism
28:26 Taupo's Unique Tourism Offerings
31:17 Opportunities for Regional Collaboration
33:48 Advice for Future Tourism Strategies

Today's Guest:
Tim Barke: https://www.linkedin.com/in/tim-barke-5a03404/
Poronui Lodge: https://www.poronui.com/

_______________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
38min
October 16, 2024 TRENZ Unpacked - Heading back to TRENZ 2025 with Thomas Orr
In this episode of The Tourism Chat Show, host Michelle Caldwell introduces the 'TRENZ Unpacked' series, highlighting the significance of the ongoing TRENZ event.

Special guest Thomas Orr from Helisika shares his success as a first-time exhibitor this year, focusing on initial expectations, the benefits of shared stands, cost-effectiveness, and the importance of relationship-building. The discussion explores preparation strategies for appointments, personalised pitches, effective networking, and individualized follow-ups.

We also discussed product development based on market gaps, leveraging new products for buyer interest, and the long-term benefits of participation in trade shows for boosting local businesses and enhancing New Zealand's global appeal.

00:00 Welcome to the Tourism Chat Show
00:12 Introduction to TRENZ Unpacked
00:37 Applications for TRENZ Now Open
06:41 Interview with Thomas Orr
07:21 Thomas' Experience at TRENZ
10:59 Challenges and Adaptations
12:50 Securing Appointments and Building Relationships
13:43 Evaluating the Value of TRENZ
15:51 Immediate Success and Future Growth
17:08 High-End Packages and Client Satisfaction
17:28 First Trade Show Experiences
17:47 Tips for First-Time Attendees
18:57 Tailoring Presentations for Different Clients
20:08 The Importance of Networking
21:42 Effective Follow-Up Strategies
23:57 Developing New Products for Trade Shows
25:45 Looking Forward to TRENZ 2025
27:06 Advice for Prospective Exhibitors
28:48 Conclusion and Final Thoughts

This episode is brought to you with the support of Tourism Industry Aotearoa and the TRENZ Events team.
If you'd like to register to come to TRENZ in 2025, please click here for details https://www.trenz.co.nz/trenz/sellers
_______________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Today's Guest:
Thomas Orr - https://www.helisika.co.nz/
TRENZ - https://www.trenz.co.nz
TIA - https://www.tia.org.nz/
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
31min
May 02, 2024 TRENZ Unpacked - The Final Countdown with Rebecca Ingram
This episode marks the final installment of the 'TRENZ Unpacked' series on The Tourism Chat Show, where host Michelle dives deep into the anticipated TRENZ event in Wellington, featuring an exclusive interview with Rebecca Ingram, Chief Executive of Tourism Industry Aotearoa.

They discuss the event's focus on maximizing business-to-business (B2B) connections, the sustainable funding crisis facing Regional Tourism Organizations (RTOs), advocacy issues, and practical tips for attendees. The TRENZ event highlights include implementing feedback for enhanced B2B interactions, streamlined processes for a better experience, and measures to showcase Wellington's unique offerings.

The discussion also addresses the importance of sustainable tourism funding, engaging with local councils, and the broader vision for New Zealand's tourism industry. Listener engagement is encouraged, with a promise of unique networking opportunities and a vibrant close to the event.

00:00 Opening Remarks and Feedback on TRENZ Event
00:50 Welcome to the Final Episode of TRENZ Unpacked
01:25 Industry Challenges and Advocacy Efforts
03:58 Excitement and Preparations for TRENZ in Wellington
06:03 Innovations and Expectations for the Upcoming TRENZ Event
13:46 Sustainable Tourism and Event Design at TRENZ
17:18 Advice for Making the Most Out of TRENZ
22:12 Addressing Sustainable Tourism Funding and Advocacy Projects
29:49 Closing Thoughts and Anticipation for TRENZ

This episode is brought to you with the support of Tourism Industry Aotearoa and the TRENZ Events team.
_______________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Today's Guest:
Rebecca Ingram - https://www.linkedin.com/in/rebecca-ingram-8450208/
TRENZ - https://www.trenz.co.nz
TIA - https://www.tia.org.nz/
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
32min
April 30, 2024 TRENZ Unpacked - North American In-Depth with Hadyn Fitzpatrick
The episode features an interview with Hadyn Fitzpatrick from Tourism New Zealand, who shares insights on tapping into the North American market, the benefits of airline connectivity for New Zealand tourism, and the strategic approach to education and partnership in the industry.

Additionally, we discuss marketing New Zealand to North American travellers, overcoming challenges related to seasonality and distance, and leveraging technology and traditional sales channels to maximize tourism opportunities. Key advice for tourism suppliers includes understanding distribution channels, effectively utilising networking opportunities, and preparing a compelling proposition for TRENZ attendees.

02:31 Special Guest Hadyn Fitzpatrick: Insights from Tourism New Zealand
03:23 Exploring the U.S. Market: Distribution Systems and Opportunities
04:59 The Role of Air Connectivity in Tourism Growth
07:20 TRENZ 2024: What to Expect and How to Prepare
12:58 Marketing New Zealand to North America: Challenges and Strategies
22:39 Embracing AI in the Travel Industry: Future Trends and Applications
24:49 Maximising Opportunities at TRENZ: Tips for New Zealand Sellers
29:38 Closing Thoughts and Looking Ahead to TRENZ

Check out our Instagram for the TNZ North American Distribution slide @thetourismchatshow
_______________
Powered by https://www.destinatenz.com
If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch!
This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰
Resources and Links to connect with us:
Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ
Say hi to us on social:
Instagram: https://www.instagram.com/thetourismchatshow
Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/
Website: www.destinatenz.com
If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast
...more
31min
April 16, 2024 TRENZ Unpacked - Pack your Bags for Wellington with Jo Heaton
This episode of The Tourism Chat Show hosted by Michelle Caldwell, focuses on the upcoming TRENZ 2024 event being hosted in Wellington for the first time. The episode features an in-depth discussion with Jo Heaton from WellingtonNZ, who provides insights into the event's preparations and the excitement surrounding it. Highlights include the new opportunities presented by Tākina, Wellington's Exhibition and Convention Centre, which is essential for hosting such a significant event.
The discussion covers the comprehensive planning that has gone into making the event a success, from sustainability efforts to ensuring a rich experience for attendees through a variety of famils.
Jo also touches on the unique aspects of Wellington that make it an ideal location for TRENZ, such as its compact nature and the ability to influence government officials due to its status as the capital city. Moreover, the episode teases upcoming features and encourages both buyers and suppliers to engage fully with the Trends event for a comprehensive understanding and experience of Wellington.

00:00 Welcome to Wellington: A City of Change
00:36 Introducing the TRENZ Unpacked Episode
01:21 Exploring Wellington: Tips and Activities
03:10 The Excitement of Hosting TRENZ in Wellington
04:30 A Deep Dive into Wellington's Convention Center, Tākina
10:47 What to Expect at TRENZ in Wellington
16:27 Sustainability and Community Engagement at TRENZ
19:00 Looking Forward: The Impact of Hosting TRENZ
24:55 Final Preparations and Tips for Attendees
27:13 Closing Thoughts and Acknowledgments
...more
29min

FAQs about The Tourism Chat Show:

How many episodes does The Tourism Chat Show have?

The podcast currently has 118 episodes available.

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