The Tourism Chat Show

Our guest today is well known around NZ as a passionate connector and voice of regional tourism.  He is Air New Zealand's Regional Affairs Manager, Jason Dawson. 

Jason joins us to talk about the role our national carrier plays in driving regional economic development initiatives and conversations around the country. 

In this chat we cover off everything from route development, new airports, sustainable business initiatives and the importance of connecting and communicating to achieve common goals. 

It's an insightful view into the life of a Regional Affairs Manager role, and I'm sure you'll enjoy listening as much as I enjoyed chatting with Jason. 

Thanks for tuning in. 

www.destinatenz.com 

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This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Content is one of the main pillars of marketing in tourism, so today we thought we'd chat about building communities and content with Sarah Chant from New Zealand Travel Tips. 

Sarah lives and breathes content and community, and is convinced of the positive impact both can have on tourism.  Having worked as a travel writer, content designer and community builder for years, she has seen first-hand the benefits of creating online ecosystems and is keen to help you do the same.

The founder of New Zealand Travel Tips (an engaged Facebook community and travel website), Sarah started her tourism career working for Air New Zealand and as a tour guide for New Zealand Educational Tours.  She then went on to teach, juggling tourism alongside her career in the classroom - as you’ll all appreciate though, once you’ve been bitten by the tourism bug, it’s hard to let go!

Her blogging career started with Exploring Kiwis, a successful international travel blog.  After learning on the job, she went on to create Exploring Auckland and NZTT.  Sarah’s strategy is constantly evolving, allowing her to best support her community and the wonderful tourism operators that are a part of the group. She now runs both these sites and Facebook communities while working for the Auckland Council as a content advisor.

We cover off all kinds of topics on this episode, from the benefits of blogging, to how to choose an influencer.  Thanks for tuning in, please enjoy! 

Interested in becoming a preferred supplier with NZTT?  Click here > https://nztraveltips.com/work-with-us/

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This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

What an amazing week for our industry with the borders now fully open!! We will soon be welcoming cruise ships back to our shores and friends from everywhere around the world. 

There is a lot of talk about staffing, and being ready so today we tackle this, and I share some tips from my 'Turn your Customers into Raving fans' workshop. 

The inbound operators are busy, and we need to be ready to welcome guests back to our wonderful country - if you haven't completed a Customer Journey Map or walked through your business in your customers' shoes recently, now is the time. 

To book a workshop: www.destinatenz.com/workshops

#CustomerExperience #JourneyMapping #StaffEmpowerment #Leadership #TourismMarketing

_____________________________________________________________________

This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

When it comes to NZ tourism icons, there is none bigger than our resort town of Queenstown.  Today we’re joined by the new CEO of Destination Queenstown Mat Woods.  It’s fair to say that Mat hasn’t had the traditional career path through the industry to get to his current role, but I'm sure you'll enjoy hearing his interesting back story and how he came to be the new RTO Chief Executive. 

In this episode, we cover everything from the pressure of maintaining an iconic brands’ position, to workforce challenges, to destination management plans. 

There has been a lot happen in the RTO world over the past two years so it’s great to hear a fresh perspective from someone relatively new to the sector.

Mat Woods is the CEO of Destination Queenstown (DQ). DQ is the Regional Tourism Organisation responsible for the marketing of Queenstown as the Southern Hemisphere’s premier four-season lake and alpine resort

Prior to joining the tourism industry, Mat had extensive experience in outdoor adventure sports retail, he was the Managing Director of R&R Sport before selling to what is now Torpedo 7.

Recently Mat has been working with Cardrona Alpine Resort and Treble Cone as the Head of Sales & Services before joining the parent company RealNZ as the GM of Experience Whakatipu.

With a strong background in governance Mat has recently held the position as Chair for Lake Wānaka Tourism. He is on the Board for Snow Sports NZ, Sport Otago and a director at Racers Edge.

Thanks for tuning in, please enjoy the show. 

www.destinatenz.com

____________________________________________

This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Ever wondered what goes into putting a TV series on air?  We are joined this week by Sarah Farag, owner of leading luxury destination travel business Southern Crossings, and part of the team behind the hugely successful 'Lap of Luxury' TV series that's been showing on our screens. 

When the borders closed, Sarah had to think differently in order to keep her business afloat, but also be able to support the luxury experiences that she showcased in all of her bespoke itineraries.   It was a conversation with one of those luxury lodges that sparked an idea, and after a bit more brainstorming, and with the support of Screentime, Lap of Luxury was born. 

We discuss some of the challenges of filming the series, along with the highlights and success of the show; where it is currently being aired and how it has helped the luxury sector. 

Thank you for joining us.  Enjoy the show. 

For more info: https://southern-crossings.com/lap-of-luxury/

www.destinatenz.com

__________________________________

This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Have we got the Customer Experience right?  There is a lot of talk about customers having to make their own beds, that NZ is not ready to welcome customers due to our shortage of key workers - none of which is helping our reputation both here in NZ or off-shore. 

What are some of the steps we can take as tourism operators to ensure that customers are welcomed into our businesses, have clear expectations of what the experience will entail and still walk away raving fans of ours? 

In this Ask Destinate episode, we cover off the importance of having a customer experience programme and the ways we can break our ideal customers into personas to map their journey through our business. 

Hopefully this sparks some ideas in your business, or you might like to get in touch to share your story of success - or concern with some of the messaging currently coming out. 

Thanks for listening, enjoy the episode. 

_________________________________________________________

This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

When I was young, I had a t-shirt that said "Anything boys can do, girls can do better". It was the 1980's and I thought I was so ahead of my time! 

Well today, we're chatting with an upcoming Rising Star of the Tourism Industry, Alice Orr who is proving that girls can do anything. 

Alice is a commercial jet boat driver and all round customer service and sales star at Hukafalls Jet in Taupo and decided at a pretty young age that tourism was going to be her industry. 

It's a great story of someone who was told off at school for talking too much has turned that trait into a career! 

This is an episode dedicated to all of the upcoming stars of our industry, and to those who might be thinking about choosing tourism as a career option. 

Thanks for listening

www.destinatenz.com 

_________________________________________

This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

A lot of us have moved around the country for different roles, but it takes a whole lot more to move your family to another country - in the middle of a global pandemic! 

This week, we welcome industry favourite, Tash Lawrence to the show to share her journey and experience in moving to Singapore late last year.  She's tackled setting up her new business (Kario Consulting), setting up home and settling her daughter into a new school. 

We hope you enjoying hearing Tash's story, and of course her infectious laugh! 

Thanks for listening in. 

www.destinatenz.com 

_________________________________________

This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

This year, Aotearoa celebrates Matariki as a nation, with a public holiday to mark the occasion set for 24th June. 

We wanted to discuss this significant event and invited the 2021 Tourism Industry Champion from the NZ Tourism Awards, Ceillhe Sperath back onto the show. 

Ceillhe shares with us how she celebrates Matariki with her whānau and the plans she has in her business. 

We discuss the significance of Matariki, how tourism businesses can get involved and give some ideas about how to mark the occasion. 

If you're in Auckland, I highly recommend you check out some of the great events and activations Ceillhe and her team have been working on at www.aucklandexperiences.co.nz 

Nga nihi o Matariki, te tau hou Māori. 

Happy Matariki / Happy Māori New Year. 

Thanks for listening. 

_____________________________________________

This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Attracting and retaining talent back to the tourism industry is a hot topic in every meeting room around our industry right now, so we thought it would be great to get our industry training organisation onto the show to discuss how they can help you do this. 

We're joined by General Manager Industry Engagement at Service IQ, Tony Laskey.

Tony is a sales and marketing professional with extensive experience in the travel and tourism sectors. Having worked in inbound and outbound travel both here and overseas, Tony has experienced all aspects of the industry from being a tour guide, through to leading the sales, marketing and communication activities for Contiki in New Zealand and Asia. Tony was also Director of Marketing and Communications at The Travel Corporation (NZ) before, in 2019, moving into the education sector as General Manager – Industry Engagement at ServiceIQ. ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums. Outside of work Tony and his wife, Catherine, have two young sons who share their parents passion for travel.

If you're interested in finding out more, drop Tony a line at [email protected] or via the website https://www.serviceiq.org.nz/

Thanks for tuning in today.  Don't forget to subscribe so you never miss an episode and if you enjoyed it, please leave us a 5-Star review. 

__________________

This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

Facebook: https://www.facebook.com/DestinateNZ

Instagram: https://www.instagram.com/Destinate_NZ

Twitter: https://www.twitter.com/DestinateNZ

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast