This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are talking through an interesting challenge that a veterinary technician wrote in to the mailbag with. This tech works in a practice with 15 other team members. They have no practice manager. Who solves the problems that the team can't solve? How come it feels like anarchy over there? This team member is asking for help. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

This week on the Uncharted Podcast, practice management geek Stephanie Goss invited Dr. Phil Richmond back to the podcast to tackle a personal perspective on burnout together. Dr. Richmond is the Founder of Flourishing Phoenix Veterinary Consultants and a practicing veterinarian. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbeing in veterinary workplaces. Dr. Richmond both leads and is involved in state, national and international projects for the advancement of wellbeing and culture in veterinary medicine. This episode was inspired by a mailbag email but led Stephanie and Phil on a journey through some of the tricks and tips they each have learned while on the winding journey of aiming to become better leaders than the day before. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are back and taking a fantastic email from our mailbag. A young associate is writing in to ask some questions about prosal. They started at their practice out of vet school on salary, which suited them fine. The practice was everything they were hoping for in a first job - good culture, good mentorshop, good people. Now that they are a few years in to practicing, they find themselves hearing a lot about what colleagues are making. It seems like everyone else is on pro-sal and making the financial rewards that come from jam packed summer schedules. Our associate has a schedule that comes and goes in terms of busy-ness and they are wondering if they should be asking for a different setup than they have now. This episode is full of shoulds, which means Andy and Stephanie approach the word with caution because it can be dangerous. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and coworker from Uncharted, Maria "The World is a Better Place with You In It" Pirita, CVPM to join her in a dive into our mailbag. Maria is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference, Maria has presented to veterinarians and teams across the US and Canada on topics including feedback, coaching, team building, and positive work culture. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation. Her willingness to be creative is part of why Stephanie wanted her to join in on this conversation, because it is right up her alley. Stephanie and Maria are ready to tackle an email from a team leader who is feeling pulled in so many directions. They are struggling to find balance in the chaos of practice and wondering how to get their work done as a practice administrator AND get their work done as a manager - that is, making sure everyone else gets their work done. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who work with a hospital that is growing and changing in a lot of WONDERFUL ways! Their team is working together, they are establishing strong standards of care that support their clients and their patients with excellent client service. The team is all in on the changes and growing the practice this way. The problem is there seems to be a disconnect between the team vs. the hospital leaders when it comes to "leading" the team. In their meetings and a lot of interactions with the team, the direction the hospital leaders seem to take is all about numbers & the financial advancement of the business. This is rapidly dividing the team - they already lost a few good people over the hyper focus on the business and numbers and this tech is worried they are walking down a path they can't come back from! This is a great set of questions to discuss - Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who should be answering those questions, especially to help give the best overall picture of an employee. And lastly, they wanted to know should management be reviewed and if so, who should review them? If you have listened to the podcast before, you might already know that Stephanie and Andy both think should is a dirty word. This was a fun episode, let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who feels Cursed By Promotion! That's right, they became a practice manager and are wondering if they shouldn't go back on the floor because they feel like all they do is put out fires and chase their tail trying to keep up with things. They haven't been able to do any of the big things they dreamed about changing and setting up when they took the job and the worst part for them is that they feel like their fellow technicians are getting frustrated and angry with them for not being able to implement change. I think this is going to be an episode that leaves a lot of listeners going "Hey, I have felt like that too!" Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by a very special guest, former practice manager and author of the new AAHA press book Lead to Thrive - The Science of Crafting a Positive Veterinary Culture, Josh Vaisman, MAPPCP (PgD). Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied Positive Psychology & Coaching Psychology, and education in Positive Leadership and Positive Organizational Scholarship and a passion for guiding leaders to cultivate work environments in which people can thrive. Fun fact – Josh is also an avid beekeeper who teaches beginning beekeepers how to tend to their buzzing buddies. Josh and Stephanie are looking at Josh's new book through the lens of his practice management road and the journey he took to becoming a positive leader and force for good in our field. They talk about their own success and failures in an unflinchingly honest and vulnerable way. Let's get into this...

Buy Josh's New Book - Lead to Thrive here (AAHA MEMBERSHIP NOT REQUIRED TO BUY!)

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are dive into a mail bag question from a new practice owner who is thinking ahead! They want to take care of their team and set up great employee discounts. And they are wanting to help take care of the pets belonging to their friends and family who helped get them to the place where their dream of practice ownership is finally a reality. How does that mix with their plans for their team? We'll find out - Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation that was inspired by a recent discussion with a colleague about how to scale up the size of their practice when it feels like everyone else is paying WAY more than they are for associate veterinarian salaries. After a promising interview, one of our friends was highly disappointed when the associate candidate went somewhere else for a starting salary that was more than this practice owner pays themselves. Where do you even start with trying to grow when it feels like money is tight? Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Zoetis - Simparica Trio

Learn more about Simparica-Trio!

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!