The Uncharted Veterinary Podcast

Uncharted Veterinary Conference happened in Greenville SC last week and it was absolutely incredible. Seriously... it was so awesome that we have taken up scrap booking.

In this bonus episode, Dr. Andy Roark and Stephanie Goss unpack what happened at this conference so you can start to understand WHY this conference is so impactful and HOW it elevates the practices that send their leaders. Uncharted is hyper-focused on growing practices and building better businesses, and that means attendees will need connections, mentors, collaborators, and people to hold them accountable. This episode is a walk-through for how Uncharted checks all those boxes.

If you hear this episode and decide you want to be a part of the magic, you can register for the Uncharted Staff Drama conference that happens in August! Learn more at https://unchartedvet.com/staff-drama-2019/

Dr. Andy Roark and Stephanie Goss discuss the case of a technician leaving after years of working in a practice. The duo talks about feelings of resentment, fairness, and what practice expectations should be.

Like what you hear? Maybe you should be in the Uncharted Veterinary Community! Learn more at www.unchartedvet.com

This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discusses why we struggle so much to ask for help, even when people around us are willing and able to pitch in.

Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and practice owners that have favorite staff members. Andy talks about how this is often seen as a virtue instead of a problem.

Andy talks about the types of favoritism, why they happen, and how they cause damage in practices. Stephanie wonders if all the types should be approached the same way and Andy talks about how the rest of the staff responds to the favored one. Stephanie talks about why favoring a single individual is a bad bet for the practice.

Are you enjoying the Uncharted Podcast? If so, maybe you should be in the Uncharted community. Head over to www.unchartedvet.com and get all the details on how you can be involved in this positive, progressive, and powerful community!

Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the definition for price shopping is expanding, how the desires of people who price shop have changed, and why the number of price shoppers is soaring.

Andy splits price shoppers into 2 categories and talks about how your surgeon is judged based on what the front desk staff sound like on the phone. Andy and Stephanie talk about being all things to all people, and when we should just let people go without a second thought.

Stephanie and Andy debate whether to discuss payment options on these phone calls (Spoiler: Stephanie wins) and Stephanie talks about what questions we need to be asking the pet owners who are looking for the best deals.

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Love the podcast? Wish you had people like Andy and Stephanie to talk through issues in your own practice? Maybe you need to be a member of the Uncharted community! Learn more at www.unchartedvet.com

Got a question for Andy and Stephanie to tackle on a future episode? Send it over! Our email address is [email protected]

Dr. Andy Roark and the veterinary practice management goddess Stephanie Goss talk about vet clinics that run behind, why this happens, and what clinics can do to fix it.

Like what you hear on the podcast? Want to surround yourself with people who practice this way? You can! Join the Uncharted Veterinary Community today! You'll have access to the live stream and taped workshops from our upcoming April Uncharted Conference in Greenville SC. We are also starting our Meditation for Busy Skeptics class in the next few weeks, and our online community is ALWAYS active. Check it out! www.unchartedvet.com

Are your clinic prices set in stone, or do your vets and techs treat them like flexible guidelines? People changing the prices in vet clinics is a regular occurrence in vet medicine. How do you get them to understand how damaging this is to the practice? How do you get them to buy into the idea that we actually have to charge the prices we set? Dr. Andy Roark and Stephanie Goss break it all down.

Got a question on your mind that you'd like Andy and Stephanie to answer? Want to give them some feedback on how the podcast is going? You can! Just shoot an email to [email protected]

Do you love what you hear on this podcast? If so, maybe you need to be part of the Uncharted Veterinary Community. Check out www.UnchartedVet.com to learn more!

The Uncharted April Conference is SOLD OUT! But you can still get in on the action if you join the online community now. Check it out at www.unchartedvet.com

In this episode, Dr. Andy Roark and Stephanie Goss talk about the dread we all experience when someone says something like: “Hey, can I talk to you tomorrow?” Andy thinks there are deep-seated roots to this anxiety, and Stephanie talks about how managers feel it just as much as staff.

So, what can you do about it? Andy and Stephanie lay out mental tricks to reduce this fear, and a communication hack that nips it in the bud. They then discuss why leaders should be aware of the fear this approach causes, and how they can accomplish what they need without sending someone they work with into a mental death roll.

We have a new email address! Let us know how we're doing (after writing us a review on iTunes, por favor), tell us how we could be better, and/or ask us your questions at [email protected]

The April Uncharted Veterinary Conference is SOLD OUT!!! Join our online community at www.UnchartedVet.com to watch live feeds and fresh footage as it comes out of the conference.

In this episode (recorded earlier this year), Dr. Andy Roark and Stephanie Goss talk about a city veterinarian who quoted a pet owner $1,100 for a service and a country veterinarian who quoted less than $200 for “the same service.” It was national news in Canada a few years ago.

While this may be an extreme case, pet owners getting very different estimates from different vet clinics is becoming increasingly common. Andy talks about how the gold standard of care and the lowest acceptable level of care are getting farther and farther apart and how that is changing the landscape of medicine. Stephanie shares a story from just a few weeks ago in her own clinic, and together they break down what to say to the pet owner who has vastly different estimates and how to say it.

If you’d like to learn more about the original story [Note: our advice is to not read the comments if you want to have a happy day], then you can find it here: https://www.cbc.ca/news/canada/manitoba/veterinarians-price-differences-shock-manitoba-pet-owner-1.1895392

If you’re loving this podcast and wish that you could be immersed in conversations like this about your own practice or job, you should consider joining Uncharted! Learn more and register for membership at www.unchartedvet.com

Joy and Happiness in Vet Med is an excerpt from a keynote lecture by Dr. Andy Roark. Too often in veterinary medicine, we are led to believe we should have days packed with smiles and kittens and laughter. If our days don't look like that, we must be failing. Social media has just made these feelings worse for many of us. This perspective is misguided, and all of us in veterinary medicine are being affected. So let's talk about it... what does it mean to be happy?