The Uncharted Veterinary Podcast

By Uncharted Veterinary CommunityBusiness

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The Uncharted Veterinary Podcast episodes

February 27, 2019 UVP 007: "Love is a Battle Field" Front Vs Back
In this episode, Dr. Andy Roark and Stephanie Goss talk about why the veterinary front staff and the back staff go to war, what's good about these conflicts (YES! There are good parts!), what's bad about them, and how to address it so you can keep the good and lose the bad.
Andy talks about why front vs back is often not the real problem but instead a symptom of other issues, how these behaviors become chronic, and the practice diagnostics to run to figure out what's really going on. Stephanie explains the importance of candid conversations among the leadership team, 1-on-1s with key people on the floor, and (possibly) team meetings. Andy and Stephanie discuss how and why these meetings often go terribly wrong, what you can do to avoid having that happen.
Dr. Katie Berlin joins the podcast to share a true story of front desk vs associate vet, and how she and her team fixed the problem and moved one step closer towards practice bliss.
Love the podcast? You probably need to be an Uncharted member. Learn more and then join the tribe at www.UnchartedVet.com
Our Guest:
Dr. Katie Berlin is a small animal vet, word nerd, marathon runner, group exercise instructor, and shiny object chaser from York, PA. She graduated from Williams College with a degree in Art History and worked in art museums before going back to school and earning her DVM from Cornell in 2009. She is an avid supporter of Fear Free and low stress practice methods and the battle against burnout and compassion fatigue in the veterinary profession.
42 min
February 23, 2019 BONUS: Uncharted Conference Companion - April 2019
Uncharted Conference Companion - The April 2019 Uncharted Conference is right around the corner! This bonus episode of the podcast has EVERYTHING you need to know about how Uncharted works, what it is, and what's going to happen in Greenville SC on April 25-28, 2019.
In this episode, Andy and Stephanie unpack the Anchor Ball, all the workshops, the main stage talks, the mic drop talks, and even the brand-new Choose Your Own Adventure sessions. They lay out the social events, and even how the conference wraps up and sends people home with both a plan and the support they need to carry it out.
To become a member and register for the conference, visit www.UnchartedVet.com
Workshops/main stage talks include:
Dr. Adam Little - State of Vet Medicine and the Impact of Technology
Dr. Adam Little - Cultivating an Entrepreneurial Mindset in Your Practice
Dr. Andy Roark - Collaboration Skills for Growth & Culture
Dr. Phil Zeltzman - Blogging Like A Boss
Dr. Mary Ann Vande Linde - Team Power: Adding Value to Your Visits
Dr. Mary Ann Vande Linde - Creating Traction with Your Team – The Level 10 Pulse Meetings
Dr. Caitlin DeWilde - Comprehensive Marketing Plans
Dr. Caitlin DeWilde -Social Media ROI
Dr. Brian Bourquin and Paul Materas - Creating the Ultimate Pet Owner Experience
Bill Schroeder - Creating and managing content that pet owners and search engines crave!
Bill Schroeder - Tap. Tap. Tap…is this thing on? A lesson in digital marketing return on investment.
Jenn Galvin - X Marks the Spot - A Map to Growing Your Hospital
Senani Ratnayake - Staff Utilization & Engagement
Dr. Amy Snyder - Keeping your team on course using effective feedback
Tosha Zimmerman - Recruiting Outside the Box
Asa Pogrelis -Embracing Innovation and the Client Experience
*** Titles subject to change and sessions are still being added!
1 hr 2 min
February 20, 2019 UVP 006: "Stop Doing That!" How To Give Feedback
Andy & Stephanie team up with "The Administrator" Mike Falconer to discuss one of the most vital skills anyone working in veterinary medicine can have: giving feedback.
The gang discusses the old compliment-critique-compliment model of feedback (aka "the poop sandwich"), negative reinforcement, validation, temperature taking, "the mention," and how to talk to your co-workers and staff in a way that gets you heard.
If you enjoy this podcast and/or the way we focus on building a great, supportive culture in veterinary clinics, then maybe you need to be a part of the Uncharted Veterinary Community. Learn more at www.Unchartedvet.com
For more on the feedback model: The Effective Manager (from Manager Tools) - https://www.amazon.com/Effective-Manager-Mark-Horstman-ebook/dp/B01H9E36OG/ref=sr_1_2?ie=UTF8&qid=1550592308&sr=8-2&keywords=the+effective+manager
About our guest, Mike Falconer:
Originally hailing from Scotland, and after a career in the entertainment lighting business, Mike is the Hospital Administrator for a 14-doctor veterinary practice in Las Vegas.
A Hospital Administrator for 12 years, Mike also writes, speaks and consults on management, human resources, marketing, and social media. A Top Writer for 2018 on Quora, winner of the Founders Award from the Uncharted Veterinary Conference, and frequent poster to his own blog, Mike is also involved in various veterinary management, human resources, and marketing organizations.
Mike supports retired Greyhound rescue and shares his home with and retired racer, Chip, a Russell Terrier Mix named Dapple, and an ancient lab mix, and rising Instagram star, called Jet. In his spare time, Mike is a voracious reader, consumer of film, and theater patron.
He also spends far too much time, online, giving people a piece of his mind.
1 hr 3 min
February 13, 2019 UVP 005: My Boss Eye Rolls at Life Balance SO HARD
"What do you do when your boss eye rolls whenever you bring up life balance? His pupils honestly disappear into the back of his head."
Most of us understand the need for life balance. We all need to unplug and recharge sometimes. Coming to that realization isn't much of a struggle for most of us (although some perfectionists really struggle with it). What is a challenge almost all of us is getting the people we work with to recognize our need for life balance and respect it. After all, everyone wants you to have life balance... until it means you won't be coming to help them when they are panicking.
In this episode, Dr. Andy Roark and practice manager Stephanie Goss break down the hard truths of life balance and why your boss/staff don't want to hear about it. They unpack what is productive to say, what is not, and how you can generally get much more by saying much less.
Key themes include:
- Life balance is generally a poor description of what most of us are seeking
- Thinking of balance as ocean tides is often more helpful
- For you, life balance happened 6 months ago
- Why talking about life balance is generally a bad idea
- When to take time for you vs when to back up your team
- Recharging vs. the Golden Rule
- What to say about life balance and how to say it
If you like this podcast and would like to go deeper, consider becoming an Uncharted member and joining our community. Learn more at www.UnchartedVet.com
47 min
February 06, 2019 UVP 004: How To Coach Your Veterinary Team
Have you ever worked with someone who has habits that are holding them and your practice back? Maybe someone who even recognizes they have a weakness or bad habit, but falls off the wagon when it comes to actually fixing that problem? Do you know how to coach that person to help them grow and develop? That's what this episode is all about!
In this episode, Dr. Andy Roark, Dr. Dave Nicol, and practice manager extraordinaire Stephanie Goss break down how to talk to this person, how to get them to buy into their own growth, and how to hold them accountable.
This episode is a follow-up to episode 001: Coach or Move On which was about whether you should coach or part ways with a struggling team member. If you don't know whether the team member in question can be saved, we'd recommend starting there.
Our guest: Dr Dave Nicol has worked in senior leadership roles or owned some of the UK and Australia’s largest veterinary groups. He has published three books, hundreds of articles and speaks globally on how vets can develop high performing veterinary practices. Based in the UK, Dr Dave partners with individuals and businesses around the world to help them rapidly grow by harnessing the power of leadership, marketing and people
Learn more about VetX here: https://www.drdavenicol.com/vetx-grad
Like this podcast? You might just love the Uncharted Veterinary Community. Learn more at www.unchartedvet.com
47 min
January 30, 2019 UVP 003: You Should Be Proud
This episode is a reading of the article by Dr. Andy Roark titled "You Should Be Proud," which can be found on www.drandyroark.com
If you work in veterinary medicine, I hope you'll take a few moments to listen... and to remember that what you do matters. You are making the world a better place. You should be proud.
Learn more about Uncharted at www.unchartedvet.com
9 min
January 23, 2019 UVP 002: Why Are You So Special?
Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you, what your brand is, what makes you stand out, AND how to get your staff to buy into that uniqueness so it shines for the world to see.
Like this podcast? You might just love the Uncharted Veterinary Community. Learn more at www.unchartedvet.com
39 min
January 23, 2019 UVP 001: Coach Or Move On
When should you double down on investing your time and energy to help someone making mistakes in practice, and when should you let them go from the practice? That's the question Dr. Andy Roark, Stephanie Goss, and Dr. Dave Nicol tackle in this episode. To learn more about Uncharted Veterinary Community, visit https://unchartedvet.com/ Our guest: Dr Dave Nicol has worked in senior leadership roles or owned some of the UK and Australia’s largest veterinary groups. He has published three books, hundreds of articles and speaks globally on how vets can develop high performing veterinary practices. Based in the UK, Dr Dave partners with individuals and businesses around the world to help them rapidly grow by harnessing the power of leadership, marketing and people Learn more about VetX here: https://www.drdavenicol.com/vetx-grad
Mentioned in this episode:
Join us for the Medical Director Summit!
Uncharted Practice Owner Summit at NAVC SkillShop
Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.
Spots are limited. Register now!
Register for The Uncharted Practice Owner Summit Today!
Care is Your Calling
55 min
January 17, 2019 The Uncharted Veterinary Podcast Is Coming!
The Uncharted Veterinary Podcast is Coming THIS SUNDAY! If you are a veterinary business, marketing, or management nerd then this is the podcast for you! Dr. Andy Roark and the Uncharted Veterinary Conference Team are coming together to create a podcast that helps you get more out of your career in veterinary medicine. Don't miss it!
Mentioned in this episode:
Care is Your Calling
Uncharted Practice Owner Summit at NAVC SkillShop
Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.
Spots are limited. Register now!
Register for The Uncharted Practice Owner Summit Today!
Join us for the Medical Director Summit!
9 min

About The Uncharted Veterinary Podcast

From the publisher's feed

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace…