Most venue owners think they have a staffing problem. In reality, they have a systems problem.
In this episode, I break down a real situation where we overstaffed a bar and lost money on an event—not because of bad people, but because of bad SOPs. When your team does not have clear guidelines, they default to overcompensating, which quietly eats into your margins.
We walk through what went wrong, how it happened, and how to fix it by building simple, clear systems your team can actually follow.
If your labor costs feel out of control, this is likely why.
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