the[STACK]

AI is moving beyond the hype and directly into the way MSPs work.

Dan Tomaszewski sits down with Dee Zepf of Syncro to explore how AI is changing everyday MSP operations—from ticket summarization and intelligent dispatch to MCP, voice-driven workflows, and custom automation. They also dig into one of the biggest mistakes MSPs make when adopting AI, why starting small matters, and how to gain efficiency without losing the human connection clients still expect.

Plus, as clients begin adopting AI themselves, what role should their MSP play in helping them do it securely?

If you're wondering what practical AI adoption actually looks like inside an MSP today, this conversation is a great place to start.

Too many tools. Too many tabs. Too much time spent just trying to find what you need.

Dan and Carlson Choi of Slide break down why the traditional “single pane of glass” often falls short, what real integration should look like, and how MSPs can use AI to reduce non-billable work and give technicians valuable time back.

MSPs can tell you how many endpoints they manage, how many users they support, and what’s running in a client’s environment.

But ask how many domains that client owns, who has access to their DNS, or what systems are sending email on their behalf—and things can get a little murkier.

In this episode of the[STACK], Dan Tomaszewski sits down with Geras Hovhannisyan, CEO and Founder of EasyDMARC, to uncover one of the most overlooked layers of the MSP stack.

They dig into why DNS and domain management remain such major operational headaches, why DMARC alone isn’t enough to secure email, and how MSPs can move from reactive troubleshooting to proactively managing their clients’ email trust infrastructure.

Plus, they explore how something many MSPs are already managing could become another recurring service—and revenue opportunity.

If domains and DNS have ever felt like a “set it and forget it” part of your stack, this conversation may change that.

The Tech Guy era is over.Recorded live at ChannelCon 2026, Dan sits down with MJ Shoer, Chief Community Officer at GTIA, to discuss how the role of the MSP is changing faster than ever. From building trust with clients to navigating AI governance and risk, this conversation explores why the most successful MSPs won't simply be technology experts—they'll become trusted business advisors.They also dive into GTIA's newly announced local chapters, the importance of peer collaboration, and why community may be one of the biggest competitive advantages an MSP can have.If your clients still see you as "the tech guy," this episode explains how to change that—and why now is the time.

For years, cybersecurity sales have relied on fear—ransomware headlines, data breaches, and worst-case scenarios. But today's business owners have heard it all before.

In this episode of the[STACK], Dan Tomaszewski sits down with Chris Wanamaker of Sophos to discuss why the most successful MSPs are changing the conversation. Instead of leading with fear, they're helping clients understand business risk, protect what matters most, and make smarter security decisions.

You'll learn:

• Why fear-based selling no longer works
• How to translate technical risk into business risk
• Common cybersecurity sales mistakes MSPs make
• How to build trust instead of urgency
• Why business outcomes matter more than product features

If you want to have better cybersecurity conversations, close more security business, and become a more trusted advisor, this episode is for you.

Brian Weiss of iTech Solutions joins Dan Tomaszewski to make the case that most MSPs have AI adoption backwards. AI isn't step one — it's the last mile, after clean data and solid automation are already in place.

They cover:

• The shift from MSP to MIP (Managed Intelligence Provider) — and why it's a business shift, not just a technology one
• Why client data structure needs to align with AI access controls before you can safely turn AI loose on it
• "Customer zero": why you have to implement AI internally before you can credibly sell it to clients
• Redefining your ideal client profile as your service model evolves- Why AI hallucination makes it a worse tool than automation for anything with a fixed, predictable outcome
• Complacency, lifestyle businesses, and why sitting out AI adoption isn't actually a safe choice

the[STACK] is Everything MSP's interview series with the people building, running, and investing in the MSP industry.

AI can make your technicians faster—but does faster always mean better?

Dan Tomaszewski sits down with Ryan Bowman from ThreatLocker to dig into how AI is changing the way MSP technicians work, from troubleshooting and documentation to PowerShell scripts and customer support. They explore where AI creates real efficiency, where blind trust introduces risk, and why critical thinking still matters more than ever.

As AI becomes part of the everyday MSP toolkit, the advantage won't come from simply using it. It'll come from knowing when to trust it, when to question it, and when a human still needs to be in the driver's seat.

Live from Pax8 Beyond 2026 in Salt Lake City, Dan Tomaszewski sits down with David Schwartz, CEO of Pia on the podcast floor. They get into where AI genuinely helps MSPs, where vibe coding creates real liability, and why "just because you can, doesn't mean you should" might be the best filter for deciding which one you're in.Learn more about PIA: https://pia.ai📩 Newsletter: https://go.everythingmsp.com/subscribetonewsletter-yt👥 Facebook group: https://go.everythingmsp.com/joinfacebookgroup-yt🎙️ Podcast: https://go.everythingmsp.com/thestackpodcast-yt

The virtualization landscape is changing fast.

With rising VMware costs, licensing changes, and new platforms like Proxmox gaining traction, MSPs are being forced to rethink their infrastructure strategy. But one thing hasn't changed: your clients still expect their data to be protected—and recoverable.

In this episode of the[STACK], Dan sits down with Adam Wien of Comet Backup to discuss what MSPs need to consider when managing mixed hypervisor environments, migrating workloads, and building backup strategies that can adapt as technology evolves.

Whether you're evaluating VMware alternatives or simply looking to strengthen your disaster recovery plan, this episode is packed with practical insights for modern MSPs.

Pax8 Beyond 2026 made one thing clear: AI is no longer a future conversation—it's happening now.

Join Dan Tomaszewski and Josh Liberman as they recap the conference and discuss what MSPs should take away from the industry's biggest conversations. They cover AI governance, Shadow AI, the role of AI agents, the evolving trusted advisor relationship, and why successful MSPs will focus on business outcomes—not just technology.

Whether you're looking to strengthen your AI strategy or simply stay ahead of what's coming next, this episode offers practical insights every MSP can use.