This is HCD: Human-Centred Design, UX & Service Design

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The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. Today we’re joined by community-design leader Morgan Lee Cataldo, professor of design Tad Hirsch and social worker turned designer, Rachael Dietkus. We explore the similarities between design research and psychotherapy, the dark side of rapport, the differences in transactional research versus community-led as well as the increasingly popular topic of what being trauma-informed might mean. 

Creators & Guests

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION

→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/

________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________

All episodes have been produced by This is Podcasting. 

SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is this something we strive for? 

Moodi explains this isn’t the intention, but it’s removing the mundane elements, and creating experiences that enable designers and innovators to focus more on the craft of DOING their work. We speak about the hyper addiction of orgs striving for more growth - and if this is the driver behind the business -

Creators & Guests

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION

→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/

________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________

All episodes have been produced by This is Podcasting. 

Key links

Learn more about your ad choices. Visit megaphone.fm/adchoices

SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. On today's podcast I’m joined by the exceptional Sloan Leo. Sloan is many things - a designer, community organiser, educator, friend and owner of Flox Studios. We talk about equity-centred design, about the inspiration that Sloan has taken from bell hook’s work, how Sloan came to design from frustration and what they are thinking about now.

• https://floxstudio.com/

Creators & Guests

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION

→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/

________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________

All episodes have been produced by This is Podcasting. 

Join our Slack Community: https://://thisishcd.slack.com 

Newsletter: https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

November 17 2021 https://www.meetup.com/this-is-HCD-sydney/events/280736773/

About this episode

For long time listeners of the show, you will be aware that This is HCD started as a podcast and after a year started to connect with as many change makers as possible who wanted to utilise the platform to connect, share and build local communities of HCD practitioners.

To give you an overview of chapters that we now have in place we have Cameroon with Yannick, Sydney with Inez Garcia, Berlin with Myrto Papagiannakou , Ireland with Sarah Heffernan, UK with Laura Folorni and Melbourne with Megan McDonald. 

If you’re interested in leading a chapter in your area, drop us a line to [email protected] and we will connect you to our wonderful and incredible Global Chapter Lead - Rebekah Murphy who is based in Sydney, Australia.

Now - let’s kick off there’s been lots going on this week in the This is HCD and This is Doing worlds.

First up, we have some amazing news, and that is KA McKercher - one of our newest podcast hosts will be training with This is Doing and is working away with Ann, our incredible learning designer based in Denver to create a Co-Design course in early 2022. That isn’t that long away…

For members inside the Slack community - we have released new Chapter specific areas for you to join and connect with communities and practitioners in your area. Our goal is to connect, and we realise there are many ways to do this - and we want to test out how this works. We’d love to cultivate more connections to help a live ecosystem of sharing and knowledge exchange. Up until this point, we had applications for the Slack channel, and we are going to trial an open door policy to the Slack community - where anyone can join who is interested in learning about HCD and joining our incredible community. There are about 1600 people in there at the moment, and given it’s not as active as we’d like - we are really starting to focus on this a lot more, given that we are moving away from Meetup globally on Jan 1 2022. 

Which brings us to the next bit of news - Sydney’s Chapter Lead, Inez Garcia has been in touch to tell us about an event they are hosting with Luke Cravens, a really smart person that I follow actually - and looks to have been doing some incredible work with the ATO in Australia (that’s the Australian Tax Office for non-Aussie listeners) let’s listen to Inez’s overview.

Welcome to the new podcast on This is HCD called Global Voices.

For long time listeners of the show, you will be aware that This is HCD started as a podcast and after a year started to connect with as many change makers as possible who wanted to utilise the platform to connect, share and build local communities of HCD practitioners.

It makes so happy to announce this podcast as the central place for all things This is HCD Community based where we will talk about upcoming events, connect with our local chapter leads in places like Cameroon with Yannick, Sydney with Inez Garcia, Berlin with Myrto Papagiannakou , Ireland with Sarah Heffernan, UK with Laura Folorni and Melbourne with Megan McDonald. The good news is we are close to launching chapters in Canberra in Australia, Brazil, UAE and also California possibly too. If you’re interested in leading a chapter in your area, drop us a line to [email protected] and we will connect you to our wonderful and incredible Global Chapter Lead - Rebekah Murphy who is based in Sydney, Australia.

To stay up to date on all the events, you’re going to want to subscribe to our newsletter on this is hcd. This is the main way to get the invitation to events, not just in your area, but globally.

This is super important for us to be able to think globally and connect with people across the globe.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the new podcast on This is HCD called Global Voices.

For long time listeners of the show, you will be aware that This is HCD started as a podcast and after a year started to connect with as many change makers as possible who wanted to utilise the platform to connect, share and build local communities of HCD practitioners.

It makes so happy to announce this podcast as the central place for all things This is HCD Community based where we will talk about upcoming events, connect with our local chapter leads in places like Cameroon with Yannick, Sydney with Inez Garcia, Berlin with Myrto Papagiannakou , Ireland with Sarah Heffernan, UK with Laura Folorni and Melbourne with Megan McDonald. The good news is we are close to launching chapters in Canberra in Australia, Brazil, UAE and also California possibly too. If you’re interested in leading a chapter in your area, drop us a line to [email protected] and we will connect you to our wonderful and incredible Global Chapter Lead - Rebekah Murphy who is based in Sydney, Australia.

To stay up to date on all the events, you’re going to want to subscribe to our newsletter on this is hcd. This is the main way to get the invitation to events, not just in your area, but globally.

This is super important for us to be able to think globally and connect with people across the globe.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the new podcast on This is HCD called Global Voices.

For long time listeners of the show, you will be aware that This is HCD started as a podcast and after a year started to connect with as many change makers as possible who wanted to utilise the platform to connect, share and build local communities of HCD practitioners.

It makes so happy to announce this podcast as the central place for all things This is HCD Community based where we will talk about upcoming events, connect with our local chapter leads in places like Cameroon with Yannick, Sydney with Inez Garcia, Berlin with Myrto Papagiannakou , Ireland with Sarah Heffernan, UK with Laura Folorni and Melbourne with Megan McDonald. The good news is we are close to launching chapters in Canberra in Australia, Brazil, UAE and also California possibly too. If you’re interested in leading a chapter in your area, drop us a line to [email protected] and we will connect you to our wonderful and incredible Global Chapter Lead - Rebekah Murphy who is based in Sydney, Australia.

To stay up to date on all the events, you’re going to want to subscribe to our newsletter on this is hcd. This is the main way to get the invitation to events, not just in your area, but globally.

This is super important for us to be able to think globally and connect with people across the globe.

SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. In this podcast we hear from Ruby Quail and Hailey Cooperrider about gender diversity, what designers can learn from games and why we should slow down in our design work (a recurring theme across this series). 

• https://www.linkedin.com/in/haileycoop/

Creators & Guests

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION

→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/

________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________

All episodes have been produced by This is Podcasting. 

SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

We speak about Human-Centered-ness in this podcast. Just what do we mean when we say HCD and we discuss the problems it faces when being applied - what is causing the term to lose its power and the role education and large consultancies play. 

We talk about what often gets missed when HCD work is undertaken, and also cover off the criteria for taking on projects at Greater Good Studio - and the role power plays in that selection process.

Creators & Guests

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION

→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/

________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________

All episodes have been produced by This is Podcasting.