This is HCD: Human-Centred Design, UX & Service Design

By Gerry ScullionBusiness Arts Design Management

This is HCD: Human-Centred Design, UX & Service Design episodes

July 06, 2020Erika Hall 'Speed: the most important factor in the customer / user experience'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
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In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it?
Buy Gerry McGovern's new book 'World Wide Waste'
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
59 min
June 22, 2020Global Jams – Jamming remotely at #GSJam 2020 featuring the Dubai Jam team
Subscribe to stay up to date on Global Jams podcast
https://podcasts.apple.com/ie/podcast/the-global-jams-podcast/id1502993032

https://open.spotify.com/show/7JseQXlev6bwT2S8SFZ2p0
Welcome to the Global Jams podcast – a new podcast on the This is HCD network.
The Global Jams are the world’s biggest service design thinking and doing events. In the Global Jams Podcast we share the latest perspectives on running successful Jams, sprints and hacks.
We show how anyone can join the productive fun, and connect the global community of Hosts and Jammers.
If you like this podcast and you would like to learn more, make sure you subscribe at http://globaljams.org/podcast
In this episode, Global Jams co-initiator Markus Hormeß talks with the Dubai Jammers, as they look back on what we learned about online rapid collaboration at the world’s first global remote Jam-From-Home.
Find out more about the Jams: http://globaljams.org
The home of this podcast: http://globaljams.org/podcast
This is HCD Network
Design Politics Conference site

Power of Ten with Andy Polaine

EthnoPod with Jay Hasbrouck

Bringing Design Closer with Gerry Scullion

ProdPod with Adrienne Tan

Getting Started in Design with Gerry Scullion

Talking Shop with Andy Polaine and Gerry Scullion

Decoding Culture with Dr. John Curran
Connect with This is HCD
Follow This is HCD us on Twitter

Follow This is HCD on Instagram

Sign up for our newsletter (we have lots of design giveaways!)

Join the practitioner community on This is HCD Slack Channel

Read articles on our This is HCD Network on Medium
37 min
June 17, 2020Karen Peeters 'Discovering digital reliability and quality: the Toyota story'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management.
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
18 min
June 11, 2020 Olive Minor 'Covid-19 What the anthropologist sees'
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It seems that any Zoom call we are having now - be it business related or with friends and family - we have to navigate a beginning of this call about how we're all experiencing lockdown with COVID-19. What is becoming clear is that many of us are all having the same everyday cultural experiences, which in turn makes it more difficult to share our stories about our lives - homeschooling, baking, exercise, hair getting long, toilet paper. Stories are central to cultural capital, but when they are so obvious and similar, this signifies an era that our lives have been impacted on greatly. We are living in a dystopian reality where those everyday norms that we have taken for granted for decades and centuries are overnight classified as social stigma, pollutions of what is morally right. Sitting on a park bench talking to friends face to face, playing basketball, going to a funeral - our physical bodies have become objects of morality.

In this episode, I unpack many of these contradictions of social norms with fellow anthropologist, Olive Minor. Olive lives in Seattle, and previously worked for Oxfam in West Africa, where she used her anthropological expertise amongst many things to understand how culture shaped attitudes to Ebola. She describes the work she did there and then we use some of her experiences to understand the current cultural landscape related to COVID-19. Let's get into the conversation. Welcome to the Decoding Culture podcast.

This is HCD Podcast Network
EthnoPod with Jay Hasbrouck
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
Getting Started in Design with Gerry Scullion
Power of Ten with Andy Polaine
NEW: The Big Remote with Gerry Scullion and Andy Polaine
NEW: Moments of Change with Melanie Rayment
Talking Shop with Andy Polaine and Gerry Scullion
Decoding Culture with Dr. John Curran
NEW: World Wide Waste with Gerry McGovern
NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess
Connect with This is HCD
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter (we have lots of design giveaways!)
Join the practitioner community on This is HCD Slack Channel
Read articles on our This is HCD Network on Medium
Become a Premium Member: https://thisishcdnetwork.supercast.tech
40 min
June 10, 2020Shanti Mathew 'Partnering to build better lives'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
My name is Melanie Rayment and I'm a social designer based in Sydney, Australia, and currently a Director at The Australian Centre for Social Innovation. Moments of Change is a podcast dedicated to exploring the moments that we learn from as we seek to design and cultivate positive social change. In this episode, I speak with Shanti Mathew, Deputy Director of Public Policy Lab, a nonprofit innovation lab based in New York.
Shanti's mission is to use collective power to build better lives through government. She shares with me her passion and experience in partnering effectively to bring communities into policy design, transform service systems and pilot new social programs. She has led work with the New York City Administration for Children's Services, the Department of Education, the Department of Homeless Services, and the US Department of Veterans Affairs, among many other public interest organisations.
Twitter @shantimmathew
www.publicpolicylab.org
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
36 min
June 01, 2020The Big Remote – Katie Long
Support This is HCD by becoming a Premium Member
The Big Remote is a podcast of people's remote stories, collaboration tips, remote life hacks, tips on entertaining yourself and your kids, personal stories and more, hosted by Andy Polaine and Gerry Scullion.
In this episode, Andy Polaine chats to Katie Long, Design Connector and all-round amazing person at Fjord. At the beginning of March, Katie flew from the USA to Berlin for a birthday party. And then caught the coronavirus. Post-recovery, but still in quarantine she talks to Andy about what it was like to have COVID-19, "jellyfish brain", and how her and her flatmates entertained themselves.
Show Links
Katie on LinkedIn
This is HCD Podcast Network
EthnoPod with Jay Hasbrouck

Bringing Design Closer with Gerry Scullion

ProdPod with Adrienne Tan

Getting Started in Design with Gerry Scullion

Power of Ten with Andy Polaine

NEW: Moments of Change with Melanie Rayment

Talking Shop with Andy Polaine and Gerry Scullion

Decoding Culture with Dr. John Curran

NEW: World Wide Waste with Gerry McGovern

NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess
Connect with This is HCD
Follow This is HCD us on Twitter

Follow This is HCD on Instagram

Sign up for our newsletter (we have lots of design giveaways!)

Join the practitioner community on This is HCD Slack Channel

Read articles on our This is HCD Network on Medium
23 min
May 31, 2020Rita Denny 'Reflections on changes in ethnographic praxis'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Rita Denny applies an anthropological framework to consumer behavior across the globe, calling on linguistic, semiotic and symbolic traditions for interpreting attitudes, perceptions and practices.
Rita’s work has supported strategic development of products, services and brands as well as communications strategies for Fortune Global 500 companies, government agencies and public institutions. Most recently, she is the executive director of EPIC. Rita holds a Ph.D. in Anthropology from University of Chicago. With Patricia Sunderland she is the author of Doing Anthropology in Consumer Research and editor of Handbook of Anthropology in Business. She is a dedicated Lake Michigan swimmer.
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
40 min
May 22, 2020Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator for META'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation. We speak about what led to the final days of Chris’s employment and also what followed for Chris in terms of impact on his life - that’s resulted in Chris taking legal action and bringing Facebook (along with many others) to court.
I should point out that there are topics in this conversation that may act as a trigger for some people, and if listening with children, may not be appropriate.
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
40 min
May 15, 2020Jeff Sussna 'Services as a chain of promises'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises.
Show Links
Sussna Associates
Jeff's book, Designing Delivery
Jeff on Twitter
Jeff on LinkedIn
Jeff's writings on Medium
Support This is HCD by becoming a Premium Member
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
45 min
May 14, 2020Rebekah Murphy 'My journey from Scrum Master to UX Designer'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Today on the show we have Rebekah Murphy a UX Designer based in Sydney, Australia. I met Rebekah early last year and met a few times in a mentorship capacity.
Since then Rebekah has successfully transitioned into her first design role and is now the Chapter Lead for This is HCD in Sydney where she’s hosting events for the human-centred design community out there.
It’s a great episode that takes you on the journey from being introduced to Design via her job at Accenture in Ireland all the way through to hopping on a flight to Australia and training and landing her first job as a designer.
Links in this episode
https://www.linkedin.com/in/rebekahmmurphy/
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
29 min

About This is HCD: Human-Centred Design, UX & Service Design

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Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

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