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This is HCD: Human-Centred Design, UX & Service Design
This is HCD: Human-Centred Design, UX & Service Design episodes
- Rebecca Cooper & Mandy Rogers ‘Leading Women in Product’
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
34 min - Lou Downe 'Good Services'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________In this episode, Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book: Good Services, How to Design Services that work.
Show Links
- Good Services book site
- Lou Downe's website
- Lou on Twitter
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
37 min - Raven Kaliana 'Examining trauma and using puppetry as a transformative tool''
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy change around child abuse issues.
She’s written her own autobiographical play called: Hooray for Hollywood a play about Raven’s survival on escaping human trafficking as a child, which she’s since made into a film.
- http://ravenkaliana.com/
- http://outspiral.org.uk
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
43 min - Talking Shop #005 - Our Conference is LIVE!
We finally did it! Our conference went live today, Monday 10th February 2020 and we sold out our first lot of super-early bird tickets. In this episode, Gerry Scullion and Andy Polaine chat about what the plans are for the conference, the workshops and also some other bits and pieces that we think you will love.
This is HCD
- Design Politics Conference in Dublin (New website!)
- Power of Ten with Andy Polaine
- EthnoPod with Jay Hasbrouck
- Bringing Design Closer with Gerry Scullion
- ProdPod with Adrienne Tan
- Getting Started in Design with Gerry Scullion
- Talking Shop with Andy Polaine and Gerry Scullion
- Decoding Culture with Dr. John Curran
Connect with This is HCD
- Follow This is HCD us on Twitter
- Follow This is HCD on Instagram
- Sign up for our newsletter (we have lots of design giveaways!)
- Join the practitioner community on This is HCD Slack Channel
- Read articles on our This is HCD Network on Medium
15 min - Jon Colman 'What Design Managers look for within graduate portfolios at Intercom'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________In this episode, we caught up with Jonathon Colman Senior Design Manager at Intercom, one of Irelands most successful and celebrated tech stories. We chat about the things Intercom look for in designers, how to get around the tricky aspects of not having enough experience and what to include in your portfolio, and also what you can do increase your chances of success in getting ahead in the job market.
- https://twitter.com/jcolman
- https://www.linkedin.com/in/jcolman
- https://medium.com/@jcolman
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
10 min - Michael J. Metts & Andy Welfle – 'Writing Is Designing'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Power of Ten is a podcast about design operating at many levels hosted by design consultant, educator, writer, Andy Polaine. In this episode Michael J. Metts and Andy Welfle discuss their new book, Writing Is Designing, and how important words are in making software human-centered and inclusive, requiring just as much thought as the visual design, branding and code.Show Links
- Writing Is Designing on Rosenfeld Media
- Writing Is Designing book site
- Michael’s website
- Michael J Metts on Twitter and Instagram
- Andy Welfle’s website with the best domain name ever
- Andy Welfle on Twitter
- Andy Polaine on Twitter
- Andy Polaine’s website and newsletter
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
42 min - Scott Smith 'How to Future'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Power of Ten is a podcast about design operating at many levels. Zooming out from the thoughtful detail through to organisational transformation and onto changes in society in the world hosted by designer, writer and educator, Andy Polaine.
Show Links
Scott Smith on Twitter
Scott Smith on Medium
Changeist
Pre-order Scott’s book, How to Future
Paleo Future
The Limits to Growth by Donnella Meadows, Jorgen Randers, and Dennis Meadows
Andy Polaine on Twitter
Polaine.comCreators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
41 min - Genevieve Bell 'Anthropology, cybernetics, and establishing a new branch of engineering at ANU'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________Genevieve Bell is a distinguished professor at the Australian National University and the Director of the Autonomy, Agency and Assurance (3A) Institute. She is also a Vice President and Senior Fellow at Intel Corporation. After completing her PhD in cultural anthropology at Stanford University, she joined Intel in 1998 and went on to establish Intel’s first User Experience R&D Lab, and co-founded its first Strategy Office, where she ‘spent her life in the future, returning to the present on the weekends’. In 2017 she returned to her home country of Australia to establish the 3A institute examining the human impact of AI at scale. She continues to support the Intel senior leadership group whilst creating a new branch of engineering at the ANU.
- Genevieve on Twitter
- Genevieve on LinkedIn
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
58 min - Talking Shop #004 - Christmas Special
What happens when four This is HCD hosts who love the sounds of their own voices get together? A one-hour Talking Shop Christmas Special, that's what!
Gerry Scullion, Andy Polaine, Adrienne Tan and John Curran reflect on the year of podcasts on the This is HCD network, their plans for 2020 and, of course, Andy's book corner for one and all. Except everyone else gets their book titles wrong. Happy Holidays from the This is HCD crew!
Books
- What You Do Is Who You Are by Ben Horowitz
- How to Think Like an Anthropologist by Matthew Engelke
- Brave New Work by Aaron Dignan
- Designing With and Within Public Organizationsb by André Schaminée
- Ends by Joe Macleod
- Just Enough Research by Erica Hall
This is HCD
- Design Politics Conference in Dublin
- Power of Ten with Andy Polaine
- EthnoPod with Jay Hasbrouck
- Bringing Design Closer with Gerry Scullion
- ProdPod with Adrienne Tan
- Getting Started in Design with Gerry Scullion
- Talking Shop with Andy Polaine and Gerry Scullion
- Decoding Culture with Dr. John Curran
Sponsors
- Receive 20% off all Rosenfeld Media books between now and the 31st December 2019 by using HCDPodcast – check out all the wonderful books you could buy!
- Receive 20% off all BIS Books by using HCD20 – there are some wonderful books to buy here
54 min - Ewan McIntosh 'Creating the Space for Learning'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Welcome to Power of Ten, a podcast about design operating at many levels, hosted by designer, educator, and writer, Andy Polaine. In this episode Ewan McIntosh, founder and CEO of NoTosh, shares his experience of designing and creating spaces to enhance learning.
Show Links- NoTosh
- NoTosh on Medium
- Ewan McIntosh on Twitter
- NoTosh on Twitter
- NoTosh on Instagram
- Andy Polaine on Twitter
- Polaine.com
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
44 min
About This is HCD: Human-Centred Design, UX & Service Design
From the publisher's feed
Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.
Gerry Scullion talks with leading practitioners, design leaders, and strategists about what actually works: building design maturity, getting buy-in from leadership, running better research, improving customer experience, and growing design teams that deliver lasting impact.
With over 1 million downloads worldwide, This is HCD is the go-to podcast for UX designers, service designers, UX researchers, product managers, and anyone working to embed design thinking into how their organisation operates.
Every episode gives you methods, mindsets, and real stories you can put to work straight away. Subscribe to the Design Compass newsletter at thisishcd.com for weekly insights that go deeper.
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