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This is HCD: Human-Centred Design, UX & Service Design
This is HCD: Human-Centred Design, UX & Service Design episodes
- SDGC19 Special / Antonio Starnino & Antonio Iadarola 'Designing innovation spaces'
This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education
Have feedback on this episode? Click here to leave us a voice mail.
We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Antonio Starnino and Antonio Iadarola about their experience in designing innovation spaces.
- http://studio-we.com
- https://www.linkedin.com/in/astarnino/?originalSubdomain=ca
- https://www.linkedin.com/in/antonioiadarola/
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
https://mailchi.mp/thisishcd/2020-dublin-hcd-conference
Connect with This is HCD
- Follow This is HCD us on Twitter
- Follow This is HCD on Instagram
- Sign up for our newsletter (we have lots of design giveaways!)
- Join the practitioner community on This is HCD Slack Channel
- Read articles on our This is HCD Network on Medium
Other podcasts on This is HCD Network
- Power of Ten with Andy Polaine
- EthnoPod with Jay Hasbrouck
- Bringing Design Closer with Gerry Scullion
- ProdPod with Adrienne Tan
- Getting Started in Design with Gerry Scullion
- Talking Shop with Andy Polaine and Gerry Scullion
- Decoding Culture with Dr. John Curran
16 min - SDGC19 Special / Josina Vink 'Making the invisible, visible'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Associate Professor of Design, Josina Vink from The Oslo School of Architecture and Design. We speak about the service ecosystems in the health space.
- View Josinas slides
- Josina on twitter
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
18 min - SDGC19 Special / Marc Stickdorn 'Customer Journey Map Ops'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. The first episode is with Marc Stickdorn, CEO of More than Metrics and co-author of several leading service design textbooks, This is Service Design Thinking and This is Service Design Doing
- Marc on Twitter
- Smaply.com
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
15 min - Lisa Welchman 'Managing Chaos'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________My guest in this episode is Lisa Welchman. Lisa has written and blogged for 16 years about digital governance and wrote the leading book on this critical discipline called Managing Chaos. She also has a wonderful singing voice and a love of jazz, which makes her my new favourite guest.
Show Links
- Lisa Welchman's website
- Lisa's book, Managing Chaos
- Lisa Welchman on Twitter
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
53 min - Ben Crothers 'People not pixels'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Creators & Guests- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
31 min - Talking Shop #002
This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education
Have feedback on this episode? Click here to leave us a voice mail.
Talking Shop is a new podcast by The HCD Network, that's focussed on helping shine a light on areas within the community - to help utilise our amazing community!
In this episode, Gerry Scullion and Andy Polaine chat about the dates for the conference we are running in 2020 in Dublin, as well as announcing the Conference Board for the conference. Andy tells us about his current reading, and we have voice mails from Sarah Drummond, Jen Thompson from UX Scotland, and Audree Fletcher.
- View Andys book recommendations
Stay up to date on all things conference, by joining our newsletter
https://mailchi.mp/thisishcd/2020-dublin-hcd-conference
- http://www.audreefletcher.co.uk/book/adaysnotenough-the-book
- https://dotifest.com/
https://uxscotland.net/2019/ (You can connect with Jen on our Slack channel)Connect with This is HCD
- Follow This is HCD us on Twitter
- Follow This is HCD on Instagram
- Sign up for our newsletter (we have lots of design giveaways!)
- Join the practitioner community on This is HCD Slack Channel
- Read articles on our This is HCD Network on Medium
Other podcasts on This is HCD Network
- Power of Ten with Andy Polaine
- EthnoPod with Jay Hasbrouck
- Bringing Design Closer with Gerry Scullion
- ProdPod with Adrienne Tan
- Getting Started in Design with Gerry Scullion
- Talking Shop with Andy Polaine and Gerry Scullion
- Decoding Culture with Dr. John Curran
33 min - Dana Chisnell 'Design for all: Using Design to improve outcomes between the US Government and its citizens'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.
In this episode, I caught up with the wonderful, the one and only, Dana Chisnell. Now, we met a number of years ago when I was speaking at UX Scotland and had a great conversation at that time about design in government. I’m delighted today to continue that conversation on the show. We also speak about her time working on a tour of duty type of project for two years within the Obama administration, designing for comprehension and also, get some more sage advice from Dana about the early-stage design activities to do within an organisation of low design maturity.
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
32 min - Aiden McGale 'Advice on landing your first design job'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________On the show today, we have Aiden McGale, one of Ireland’s leading Design talent recruiters, and founder of DesignTalent.ie – a job board that connects talent directly to businesses.
Links from show
- DesignTalent.ie – Irelands Design Job Board
- Aiden McGale on Twitter
- Aiden McGale on LinkedIn
- www.weloveaffinity.com
- https://www.instagram.com/designtalent.ie/
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
26 min - Kim Goodwin 'Decision Systems and their role in enabling human centeredness to occur within organisations'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. I caught up with one of my favourite authors and design researchers recently, Kim Goodwin. Many of you will be familiar with her work, but for those of you who are not, Kim has written some fantastic articles and wrote the design design staple: How to Create Human-Centred Products and Services. A book that if you haven’t picked a copy up of, it’s still really relevant today, ten years later. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness.
- Buy the book 'How to create human-centered products and services'
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
35 min - Ariel Waldman 'Hacking Science for Collaboration'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
Hello, and welcome to Power of Ten. A podcast about design operating at many levels, from thoughtful detail, through to organisational transformation, to the changes in society and the world. My name is Andy Polaine, a designer, educator, and writer, currently group director of client evolution at Fjord. My guest today is Ariel Waldman. Ariel makes massively multiplayer science, creating an unusual collaboration that infuses serendipity into science and space exploration.Show Links
Ariel Waldman on Twitter: @arielwaldman
Ariel’s website: https://arielwaldman.com
Ariel’s YouTube channel: http://youtube.com/arielwaldman
Ariel’s Patreon site: https://www.patreon.com/arielwaldman
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________All episodes have been produced by This is Podcasting.
39 min
About This is HCD: Human-Centred Design, UX & Service Design
From the publisher's feed
Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.
Gerry Scullion talks with leading practitioners, design leaders, and strategists about what actually works: building design maturity, getting buy-in from leadership, running better research, improving customer experience, and growing design teams that deliver lasting impact.
With over 1 million downloads worldwide, This is HCD is the go-to podcast for UX designers, service designers, UX researchers, product managers, and anyone working to embed design thinking into how their organisation operates.
Every episode gives you methods, mindsets, and real stories you can put to work straight away. Subscribe to the Design Compass newsletter at thisishcd.com for weekly insights that go deeper.
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