This is HCD: Human-Centred Design, UX & Service Design

By Gerry ScullionBusiness Arts Design Management

This is HCD: Human-Centred Design, UX & Service Design episodes

May 21, 2019Georgie Smallwood 'N26 - Building the financial foundations of the future of neo-banking'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly ever straightforward, it comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world what has worked for them in enabling design revolutions to occur. Today in the show, we caught up with Georgie Smallwood, CPO at N26, the Berlin-based challenger bank, on a mission to become the world’s first global bank.
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
31 min
May 14, 2019 Jason Prowd 'Unpacking product metrics'
Adrienne: Hello, and welcome to Prod Pod. We’re a part of This is HCD. We’re bringing all human-centred practitioners real and honest conversations about product management. My name is Adrienne Tan and I’m the co-founder of Brainmates. Today, we’re talking to Jason Prowd about establishing and measuring product successful in financial services. Jason is a product leader at Morning Star. Since 1984, Morning Star has been helping investors achieve their financial goals by developing powerful researcher data and investment management products.
https://www.morningstar.com.au/Home/introad
Have a comment about this episode that you'd like to share? Now you can leave us a voicemail
Have something to share about this episode? Leave us a voicemail now
Connect with This is HCD
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter (we have lots of design giveaways!)
Join the This is HCD Slack Channel
Follow us on Medium
Other podcasts on This is HCD Network
Power of Ten with Andy Polaine
EthnoPod with Dr John Curran
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
This is HCD is brought to you by Humana Design and The Academy.ie
22 min
May 14, 2019Jason Prowd 'Unpacking product metrics'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

Adrienne: Hello, and welcome to Prod Pod. We’re a part of This is HCD. We’re bringing all human-centred practitioners real and honest conversations about product management. My name is Adrienne Tan and I’m the co-founder of Brainmates. Today, we’re talking to Jason Prowd about establishing and measuring product successful in financial services. Jason is a product leader at Morning Star. Since 1984, Morning Star has been helping investors achieve their financial goals by developing powerful researcher data and investment management products.

Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
22 min
May 07, 2019 Roman Pichler 'Exploring product strategy success factors through a Design lens'
Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly every straightforward, it always comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world, what has worked for them in enabling design revolutions to occur. Whilst at the Leading the Product Conference in Stockholm recently, I caught up with Roman Pichler, widely considered to be an expert in agile methodologies and product management.
Have a comment about this episode that you'd like to share? Now you can leave us a voicemail
Have something to share about this episode? Leave us a voicemail now
Roman Pichlers website
Product Canvas
Roman on LinkedIn
Roman on Twitter
Connect with This is HCD
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter (we have lots of design giveaways!)
Join the This is HCD Slack Channel
Follow us on Medium
Other podcasts on This is HCD Network
Power of Ten with Andy Polaine
EthnoPod with Dr John Curran
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
This is HCD is brought to you by Humana Design and The Academy.ie
Become a Premium Member: https://thisishcdnetwork.supercast.tech
See omnystudio.com/listener for privacy information.
24 min
May 07, 2019Roman Pichler 'Exploring product strategy success factors through a Design lens'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly every straightforward, it always comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world, what has worked for them in enabling design revolutions to occur. Whilst at the Leading the Product Conference in Stockholm recently, I caught up with Roman Pichler, widely considered to be an expert in agile methodologies and product management.
Roman Pichlers website
Product Canvas
Roman on LinkedIn
Roman on Twitter
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
24 min
April 30, 2019Doug Powell 'Building a global Design capability and mindset at IBM'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland. Today in the show, we caught up with Doug Powell who’s an award-winning designer with more than 30 years’ experience in a wide range of design disciplines and is currently the vice president of design at IBM in Austin, Texas. We speak in great detail around what IBM looked like around Doug’s arrival, and what things that they did over the last six years to enable design centricity to occur inside Big Blue.
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
28 min
April 30, 2019 Doug Powell 'Building a global Design capability and mindset at IBM'
Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland. Today in the show, we caught up with Doug Powell who’s an award-winning designer with more than 30 years’ experience in a wide range of design disciplines and is currently the vice president of design at IBM in Austin, Texas. We speak in great detail around what IBM looked like around Doug’s arrival, and what things that they did over the last six years to enable design centricity to occur inside Big Blue.
We go into the ROI of design to help us all better understand how they enable the conversation at the leadership level to hire 1,500 designers across the organisation and the globe. Doug speaks about the incredible leadership team that really champion design centricity at IBM. Something that we all know is one of, if not the most important pieces in enabling any transformations to occur. We cover off lots of other little areas in the conversation. I really enjoyed it, so let’s get straight to it.
Have a comment about this episode that you'd like to share? Now you can leave us a voicemail
Have something to share about this episode? Leave us a voicemail now
Doug on Twitter
IBM Design
Connect with This is HCD
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter (we have lots of design giveaways!)
Join the This is HCD Slack Channel
Follow us on Medium
Other podcasts on This is HCD Network
Power of Ten with Andy Polaine
EthnoPod with Dr John Curran
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
This is HCD is brought to you by Humana Design and The Academy.ie
28 min
April 23, 2019 Aaron Dignan 'Brave New Work'
You can find Aaron Dignan on Twitter as @aarondignan and at The Ready. You can find notes and links from his excellent book on the Brave New Work website.Aaron also wrote a Medium post explaining The OS Canvas and you‘ll find plenty of other writing from The Ready folks there. For those of you interested in the Simple Sabotage Field Manual from the Office of Strategic Services (precursor to the CIA) that we mention at the beginning of the interview, page 28, _General Interference with Organizations and Production_, is the page to flip to before facepalming at the state of organisations today.Our links
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter
Join the This is HCD Slack Channel
Follow us on Medium
Podcasts on the This is HCD NetworkPower of Ten with Andy PolaineEthnoPod with Dr John CurranBringing Design Closer with Gerry ScullionProdPod with Adrienne Tan
This is HCD is brought to you by Humana Design
29 min
April 23, 2019Aaron Dignan 'Brave New Work'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________
You can find Aaron Dignan on Twitter as @aarondignan and at The Ready. You can find notes and links from his excellent book on the Brave New Work website.Aaron also wrote a Medium post explaining The OS Canvas and you‘ll find plenty of other writing from The Ready folks there. For those of you interested in the Simple Sabotage Field Manual from the Office of Strategic Services (precursor to the CIA) that we mention at the beginning of the interview, page 28, _General Interference with Organizations and Production_, is the page to flip to before facepalming at the state of organisations today

Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
29 min
April 16, 2019Kate Dawson 'Redesigning how we educate and communicate sexual education'
SPONSORED ADS
The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout
*New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
________________________

Hello, and welcome to Brining Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland. Now, I actually stumbled across Kate’s work on This Morning, the UK TV show with Eamon Holmes and Ruth Langford. In that episode, Kate was speaking about how we should maybe consider teaching about masturbation and porn as part of more open discussions around sex education and our bodies with children in school.
Creators & Guests
Gerry Scullion - Host

Stef Murphy - Producer

________________________
BRING THIS IS HCD INTO YOUR ORGANISATION
→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
________________________
BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this
→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
________________________
All episodes have been produced by This is Podcasting.
28 min

About This is HCD: Human-Centred Design, UX & Service Design

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Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

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This is HCD: Human-Centred Design, UX & Service Design episodes

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