This is HCD: Human-Centred Design, UX & Service Design

This is HCD: Human-Centred Design, UX & Service Design

By Gerry ScullionBusinessArtsDesignManagement
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This is HCD: Human-Centred Design, UX & Service Design episodes

  • Jeff Gothelf 'The cannonball effect'
    Hello, and welcome to Power of Ten on This is HCD. My name is Andy Polaine. I’m a designer, educator, and writer, and currently group director of Client Evolution at Fjord. The Power of Ten Podcast is about design operating at many levels, from thoughtful detail through to organisational transformation, as well as changes in society and the world. It pays homage to the famous Charles Eames, the powers of ten, which showed how each power of ten zoom level contains its own complexity, ecosystem, and details. They’re all interrelated.
    Links
    Jeff on Twitter
    Buy Lean UX
    Buy Sense and Respond
    Our links
    Andy on Twitter
    Follow This is HCD us on Twitter
    Follow This is HCD on Instagram
    Sign up for our newsletter
    Join the This is HCD Slack Channel
    Follow us on Medium
    This is HCD is brought to you by Humana Design
    48 min
  • Matiu Bush 'Life, Death, and Using Design in Health and Aged Care'
    Hello, and welcome to another episode of This is HCD.  I’m your host Chi Ryan and get ready for an exciting episode because today I’m speaking to Australian designer and nurse practitioner, Maitu Bush.  Maitu has a masters’ degree in public health and broad clinical and managerial nursing experience, including working in Tijuana, Mexico with Nobel Prize Laureate, Mother Terresa, in International Border Aid.  As well as experience as an emergency oncology intensive care nurse and as a sexual health nurse practitioner.  
    Matiu on Twitter
    Bolton Clarke
    Read the transcript of this episode
    Read about Matiu Bush
    This is HCD is brought to you by Humana Design
    Follow This is HCD us on Twitter
    Follow This is HCD on Instagram
    Sign up for our newsletter
    Join the This is HCD Slack Channel
    Follow us on Medium
    36 min
  • Matiu Bush 'Life, Death, and Using Design in Health and Aged Care'

    SPONSORED ADS
    The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

    *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
    ________________________


    Hello, and welcome to another episode of This is HCD.  I’m your host Chi Ryan and get ready for an exciting episode because today I’m speaking to Australian designer and nurse practitioner, Maitu Bush.  Maitu has a masters’ degree in public health and broad clinical and managerial nursing experience, including working in Tijuana, Mexico with Nobel Prize Laureate, Mother Terresa, in International Border Aid.  As well as experience as an emergency oncology intensive care nurse and as a sexual health nurse practitioner.


    Creators & Guests

    • Gerry Scullion - Host
    • Stef Murphy - Producer

      • ________________________
      BRING THIS IS HCD INTO YOUR ORGANISATION

      → Train my organisation https://www.thisishcd.com/training
      → Video Courses https://www.thisishcd.com/courses
      → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
      → Gerry's consultancy (Service Design and Design Research) https://humana.design/

      ________________________
      BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

      → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
      https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
      → Discover & Connect with others https://www.thisishcd.com/directory
      → Claim partner discounts https://www.thisishcd.com/partners
      Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
      ________________________

      All episodes have been produced by This is Podcasting. 


      36 min
    • Liz Fosslien 'No hard feelings: Emotions in Design'
      Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and in this episode, I’m speaking to Liz Fosslien, designer, illustrator, and co-author of the brilliant book: No Hard Feelings, The Secret Power of Embracing Emotion at Work. Liz spent the last three years empowering leaders at companies like Google, Facebook, and Nike, to create cultures of belonging in which employees feel safe taking risks, asking questions, and putting their ideas out into the world.
      Instagram @lizandmollie
      Twitter @fosslien
      www.lizandmollie.com
      Buy the book
      This is HCD is brought to you by Humana Design
      Follow This is HCD us on Twitter
      Follow This is HCD on Instagram
      Sign up for our newsletter
      Join the This is HCD Slack Channel
      Follow us on Medium
      43 min
    • Liz Fosslien 'No hard feelings: Emotions in Design'

      SPONSORED ADS
      The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

      *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
      ________________________

      Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and in this episode, I’m speaking to Liz Fosslien, designer, illustrator, and co-author of the brilliant book: No Hard Feelings, The Secret Power of Embracing Emotion at Work. Liz spent the last three years empowering leaders at companies like Google, Facebook, and Nike, to create cultures of belonging in which employees feel safe taking risks, asking questions, and putting their ideas out into the world.

      • Instagram @lizandmollie
      • Twitter @fosslien
      • www.lizandmollie.com
      • Buy the book

      Creators & Guests

      • Gerry Scullion - Host
      • Stef Murphy - Producer

        • ________________________
        BRING THIS IS HCD INTO YOUR ORGANISATION

        → Train my organisation https://www.thisishcd.com/training
        → Video Courses https://www.thisishcd.com/courses
        → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
        → Gerry's consultancy (Service Design and Design Research) https://humana.design/

        ________________________
        BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

        → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
        https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
        → Discover & Connect with others https://www.thisishcd.com/directory
        → Claim partner discounts https://www.thisishcd.com/partners
        Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
        ________________________

        All episodes have been produced by This is Podcasting. 


        43 min
      • Brendan Dawes 'Working at the intersection of People, Objects & Technology.'

        SPONSORED ADS
        The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

        *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
        ________________________

        My name is Gerry Scullion and I’m a human-centered design practitioner based in Dublin City, Ireland.I recently attended the excellent Pixel Pioneers conference in Belfast - it was a really enjoyable conference. Brendan is and has been an inspirational figure for many for a long time. His work is at the intersection of people, technology and objects and what interested me the most, was the mix of analogue and digital, and that’s what we cover in this episode. What have we lost through digitisation? How can we retain that magic? We also cover Brendan’s own internal dialogue around how he describes his work and what he does and also how lots of his work is generated through the belief of sharing everything, and how this led him to work with Airbnb and ultimately the Sundance Festival in the US.

        Creators & Guests

        • Gerry Scullion - Host
        • Stef Murphy - Producer

          • ________________________
          BRING THIS IS HCD INTO YOUR ORGANISATION

          → Train my organisation https://www.thisishcd.com/training
          → Video Courses https://www.thisishcd.com/courses
          → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
          → Gerry's consultancy (Service Design and Design Research) https://humana.design/

          ________________________
          BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

          → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
          https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
          → Discover & Connect with others https://www.thisishcd.com/directory
          → Claim partner discounts https://www.thisishcd.com/partners
          Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
          ________________________

          All episodes have been produced by This is Podcasting. 


          27 min
        • Brendan Dawes 'Working at the intersection of People, Objects & Technology.'
          My name is Gerry Scullion and I’m a human-centered design practitioner based in Dublin City, Ireland.I recently attended the excellent Pixel Pioneers conference in Belfast - it was a really enjoyable conference. Brendan is and has been an inspirational figure for many for a long time. His work is at the intersection of people, technology and objects and what interested me the most, was the mix of analogue and digital, and that’s what we cover in this episode. What have we lost through digitisation? How can we retain that magic? We also cover Brendan’s own internal dialogue around how he describes his work and what he does and also how lots of his work is generated through the belief of sharing everything, and how this led him to work with Airbnb and ultimately the Sundance Festival in the US.
          http://brendandawes.com/projects/plasticplayer2
          http://brendandawes.com/projects/pwc
          http://brendandawes.com/projects/airbnb
          http://brendandawes.com/projects/amongsttheleaves
          Brendan on TwitterBrendan's store (sale now on!)
          https://producedforuse.com
          This is HCD is brought to you by Humana Design
          Follow This is HCD us on Twitter
          Follow This is HCD on Instagram
          Sign up for our newsletter
          Join the This is HCD Slack Channel
          Follow us on Medium
          Become a Premium Member: https://thisishcdnetwork.supercast.tech
          See omnystudio.com/listener for privacy information.
          27 min
        • Dr. John Curran 'Two tribes go to war. Dealing with conflict as part of Design'

          SPONSORED ADS
          The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

          *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
          ________________________

          In this episode, I caught up with Dr. John Curran, a London-based anthropologist. Now, we met in Service Design Days in Barcelona where John was giving a keynote on conflict, and how important it is to deal with this conflict, not only in the design process but also the broader impact to the business itself.

          Links from episode

          • Johns Service Design Days keynote
          • John on Twitter
          • Johns website


          Creators & Guests

          • Gerry Scullion - Host
          • Stef Murphy - Producer

            • ________________________
            BRING THIS IS HCD INTO YOUR ORGANISATION

            → Train my organisation https://www.thisishcd.com/training
            → Video Courses https://www.thisishcd.com/courses
            → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
            → Gerry's consultancy (Service Design and Design Research) https://humana.design/

            ________________________
            BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

            → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
            https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
            → Discover & Connect with others https://www.thisishcd.com/directory
            → Claim partner discounts https://www.thisishcd.com/partners
            Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
            ________________________

            All episodes have been produced by This is Podcasting. 


            31 min
          • Dr. John Curran 'Two tribes go to war. Dealing with conflict as part of Design'
            In this episode, I caught up with Dr. John Curran, a London-based anthropologist. Now, we met in Service Design Days in Barcelona where John was giving a keynote on conflict, and how important it is to deal with this conflict, not only in the design process but also the broader impact to the business itself.
            Links from episode
            Johns Service Design Days keynote
            John on Twitter
            Johns website
            This is HCD is brought to you by Humana Design
            Follow This is HCD us on Twitter
            Follow This is HCD on Instagram
            Sign up for our newsletter
            Join the This is HCD Slack Channel
            Follow us on Medium
            31 min
          • Gerry McGovern 'Top Tasks; A method for understanding peoples product and service requirements'

            SPONSORED ADS
            The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

            *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
            ________________________

            There's some of you might know the Top Tasks methodology already and even if you do, I'd encourage you to listen to this episode, as I break down the method to better understand the mechanics behind Top Tasks, and also get Gerry's insights into where it works well - as well as looking at the origins of the method. There's so much wisdom in this episode, I just know you'll enjoy it -

            • Gerry McGovern on Twitter
            • Sign up to Gerrys McGoverns amazing newsletter
            • Buy Gerry's books and specifically the new Top Tasks book


            Creators & Guests

            • Gerry Scullion - Host
            • Stef Murphy - Producer

              • ________________________
              BRING THIS IS HCD INTO YOUR ORGANISATION

              → Train my organisation https://www.thisishcd.com/training
              → Video Courses https://www.thisishcd.com/courses
              → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
              → Gerry's consultancy (Service Design and Design Research) https://humana.design/

              ________________________
              BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

              → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
              https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
              → Discover & Connect with others https://www.thisishcd.com/directory
              → Claim partner discounts https://www.thisishcd.com/partners
              Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
              ________________________

              All episodes have been produced by This is Podcasting. 


              31 min

            About This is HCD: Human-Centred Design, UX & Service Design

            From the publisher's feed

            Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

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