This is HCD: Human-Centred Design, UX & Service Design

This is HCD: Human-Centred Design, UX & Service Design

By Gerry ScullionBusinessArtsDesignManagement
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This is HCD: Human-Centred Design, UX & Service Design episodes

  • Frank Long 'Designing a Design Culture to empower richer social outcomes'
    Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principal based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers. Frank mentored me way back in the nineties and shortly after he began working in the usability and accessibility space for Frontend, one of Europe's oldest UX consultancies. A number of years ago when I was living in Sydney, I began to see Frontend winning awards, left right and center, such as at the iXDA awards in America, then again in Lyon and UX Awards and so on, beating some stiff competition to some of the biggest design awards in the design world. Now I wanted to go and dig a little deeper to understand what they were doing internally and how they were doing it and turns out they created an initiative called DesignFix.
    Links mentioned inside this episode
    Frontend.com
    Video: iXDA video of Mymilkman.ie 
    Download whitepaper 'Design Principles for civil dialogue'
    Video: The Future vision of migrant healthcare
    This is HCD is brought to you by Humana Design
    Follow us on Twitter
    Follow on Instagram
    Sign up for our newsletter
    Join our Slack Channel
    Follow us on Medium
    42 min
  • Marc Stickdorn and Adam Lawrence 'A Service Design 360'

    SPONSORED ADS
    The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

    *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
    ________________________

    Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.

    Creators & Guests

    • Gerry Scullion - Host
    • Stef Murphy - Producer

      • ________________________
      BRING THIS IS HCD INTO YOUR ORGANISATION

      → Train my organisation https://www.thisishcd.com/training
      → Video Courses https://www.thisishcd.com/courses
      → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
      → Gerry's consultancy (Service Design and Design Research) https://humana.design/

      ________________________
      BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

      → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
      https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
      → Discover & Connect with others https://www.thisishcd.com/directory
      → Claim partner discounts https://www.thisishcd.com/partners
      Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
      ________________________

      All episodes have been produced by This is Podcasting. 


      47 min
    • Marc Stickdorn and Adam Lawrence 'A Service Design 360'
      Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.
      Marc on Twitter
      Adam on Twitter
      More than Metrics
      Experience Fellow
      Smaply
      Work Play Experience
      This is Service Design Thinking book
      This is Service Design Doing book
      This is HCD is brought to you by Humana Design
      Follow us on Twitter
      Follow on Instagram
      Sign up for our newsletter
      Join our Slack Channel
      Follow us on Medium
       
      Become a Premium Member: https://thisishcdnetwork.supercast.tech
      See omnystudio.com/policies/listener for privacy information.
      47 min
    • Sarah Drummond ‘Kick-starting a design revolution’

      SPONSORED ADS
      The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

      *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
      ________________________


      Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together!
      Hello and welcome to another episode of. This is HCD. My name is Gerry scullion and I'm a service design principle based in Dublin city, Ireland. I recently caught up with our next guest, Sarah. Sarah is a designer and CEO and cereal idea generator. She's co-founded, SNOOK, my police, Mydearest Scotland, our pride and the matter for this work. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily. Sarah is a CEO of SNOOK an award-winning global design consultancy based in London and Glasgow. SNOOK on a mission to design a new program that works better for people and this is a perfect segue into what we discussed. We caught up recently in Dublin to talk about kickstarting a design revolution and what that actually means, how we can get design into the social consciousness -
      Sarah links


      Creators & Guests

      • Gerry Scullion - Host
      • Stef Murphy - Producer

        • ________________________
        BRING THIS IS HCD INTO YOUR ORGANISATION

        → Train my organisation https://www.thisishcd.com/training
        → Video Courses https://www.thisishcd.com/courses
        → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
        → Gerry's consultancy (Service Design and Design Research) https://humana.design/

        ________________________
        BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

        → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
        https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
        → Discover & Connect with others https://www.thisishcd.com/directory
        → Claim partner discounts https://www.thisishcd.com/partners
        Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
        ________________________

        All episodes have been produced by This is Podcasting. 

        33 min
      • Sarah Drummond ‘Kick-starting a design revolution’
        Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together!
        Hello and welcome to another episode of. This is HCD. My name is Gerry scullion and I'm a service design principle based in Dublin city, Ireland. I recently caught up with our next guest, Sarah. Sarah is a designer and CEO and cereal idea generator. She's co-founded, SNOOK, my police, Mydearest Scotland, our pride and the matter for this work. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily. Sarah is a CEO of SNOOK an award-winning global design consultancy based in London and Glasgow. SNOOK on a mission to design a new program that works better for people and this is a perfect segue into what we discussed. We caught up recently in Dublin to talk about kickstarting a design revolution and what that actually means, how we can get design into the social consciousness -
        Sarah links
        Follow Sarah on Twitter
        Snook website
        This is HCD is brought to you by Humana Design
        Follow us on Twitter
        Follow on Instagram
        Sign up for our newsletter
        Join our Slack Channel
        Follow us on Medium
        33 min
      • Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'

        SPONSORED ADS
        The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

        *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
        ________________________


        Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One.


        Creators & Guests

        • Gerry Scullion - Host
        • Stef Murphy - Producer

          • ________________________
          BRING THIS IS HCD INTO YOUR ORGANISATION

          → Train my organisation https://www.thisishcd.com/training
          → Video Courses https://www.thisishcd.com/courses
          → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
          → Gerry's consultancy (Service Design and Design Research) https://humana.design/

          ________________________
          BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

          → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
          https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
          → Discover & Connect with others https://www.thisishcd.com/directory
          → Claim partner discounts https://www.thisishcd.com/partners
          Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
          ________________________

          All episodes have been produced by This is Podcasting. 

          35 min
        • Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'
          Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One.
          Patrick on Twitter
          Buy the book on Rosenfeld Media
          Connect with Patrick on LinkedIn
          This is HCD is brought to you by Humana Design
          Follow us on Twitter
          Follow on Instagram
          Sign up for our newsletter
          Join our Slack Channel
          Follow us on Medium
          35 min
        • Sarah Richards 'Content Design. What is it? And why it's so f#cking important in the delivery of a product and service'

          SPONSORED ADS
          The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

          *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
          ________________________

          Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally.
          Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London.

          Creators & Guests

          • Gerry Scullion - Host
          • Stef Murphy - Producer

            • ________________________
            BRING THIS IS HCD INTO YOUR ORGANISATION

            → Train my organisation https://www.thisishcd.com/training
            → Video Courses https://www.thisishcd.com/courses
            → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
            → Gerry's consultancy (Service Design and Design Research) https://humana.design/

            ________________________
            BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

            → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
            https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
            → Discover & Connect with others https://www.thisishcd.com/directory
            → Claim partner discounts https://www.thisishcd.com/partners
            Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
            ________________________

            All episodes have been produced by This is Podcasting. 

            30 min
          • Sarah Richards 'Content Design. What is it? And why it's so f#cking important in the delivery of a product and service'
            Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally.
            Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London.
            Sarah on Twitter
            Content Design website
            Buy 'Content Design' the book (Amazon UK)
            Joris on Twitter
            This is HCD is brought to you by Humana Design
            Follow us on Twitter
            Follow on Instagram
            Sign up for our newsletter
            Join our Slack Channel
            Follow us on Medium
            30 min
          • Gerry McGovern ‘The repositioning of trust in society’

            SPONSORED ADS
            The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

            *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
            ________________________

            Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well known and loved customer experience advocates in the industry today. Gerry has developed a number of fantastic models over the years such as Top Tasks and also curates and creates one of the best weekly experience design newsletters on the internet.


            Creators & Guests

            • Gerry Scullion - Host
            • Stef Murphy - Producer

              • ________________________
              BRING THIS IS HCD INTO YOUR ORGANISATION

              → Train my organisation https://www.thisishcd.com/training
              → Video Courses https://www.thisishcd.com/courses
              → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
              → Gerry's consultancy (Service Design and Design Research) https://humana.design/

              ________________________
              BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

              → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
              https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
              → Discover & Connect with others https://www.thisishcd.com/directory
              → Claim partner discounts https://www.thisishcd.com/partners
              Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
              ________________________

              All episodes have been produced by This is Podcasting. 


              53 min

            About This is HCD: Human-Centred Design, UX & Service Design

            From the publisher's feed

            Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

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