This is HCD: Human-Centred Design, UX & Service Design

This is HCD: Human-Centred Design, UX & Service Design

By Gerry ScullionBusinessArtsDesignManagement
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This is HCD: Human-Centred Design, UX & Service Design episodes

  • Kate Dawson 'Redesigning how we educate and communicate sexual education'
    Hello, and welcome to Brining Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland.  Now, I actually stumbled across Kate’s work on This Morning, the UK TV show with Eamon Holmes and Ruth Langford.  In that episode, Kate was speaking about how we should maybe consider teaching about masturbation and porn as part of more open discussions around sex education and our bodies with children in school.
    Links
    Kate on Twitter
    Kate on LinkedIn
    Connect with This is HCD
    Follow This is HCD us on Twitter
    Follow This is HCD on Instagram
    Sign up for our newsletter (we have lots of design giveaways!)
    Join the This is HCD Slack Channel
    Follow us on Medium
    Other podcasts on This is HCD Network
    Power of Ten with Andy Polaine
    EthnoPod with Dr John Curran
    Bringing Design Closer with Gerry Scullion
    ProdPod with Adrienne Tan
    This is HCD is brought to you by Humana Design and The Academy.ie
    Become a Premium Member: https://thisishcdnetwork.supercast.tech
    See omnystudio.com/listener for privacy information.
    28 min
  • Aleth Gueguen 'Looking at Design through a GDPR lens'

    SPONSORED ADS
    The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

    *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
    ________________________


    Hello, and welcome to Bringing Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France.  We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storing that data and also deleting that data and all the implications from a GDPR perspective as we research.


    Creators & Guests

    • Gerry Scullion - Host
    • Stef Murphy - Producer

      • ________________________
      BRING THIS IS HCD INTO YOUR ORGANISATION

      → Train my organisation https://www.thisishcd.com/training
      → Video Courses https://www.thisishcd.com/courses
      → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
      → Gerry's consultancy (Service Design and Design Research) https://humana.design/

      ________________________
      BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

      → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
      https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
      → Discover & Connect with others https://www.thisishcd.com/directory
      → Claim partner discounts https://www.thisishcd.com/partners
      Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
      ________________________

      All episodes have been produced by This is Podcasting. 


      30 min
    • Aleth Gueguen 'Looking at Design through a GDPR lens'
      Hello, and welcome to Bringing Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France.  We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storing that data and also deleting that data and all the implications from a GDPR perspective as we research.
      Learn more about GDPR
      https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/
      I also did this map https://gdpr4saas.eu/the-gdpr-at-a-glance for a first understanding of the regulation
      The searchable GDPR https://gdpr.algolia.com/
      Aleths details
      https://gdpr4saas.eu/
      Aleth on Twitter
      Connect with This is HCD
      Follow This is HCD us on Twitter
      Follow This is HCD on Instagram
      Sign up for our newsletter (we have lots of design giveaways!)
      Join the This is HCD Slack Channel
      Follow us on Medium
      Other podcasts on This is HCD Network
      Power of Ten with Andy Polaine
      EthnoPod with Dr John Curran
      Bringing Design Closer with Gerry Scullion
      ProdPod with Adrienne Tan
      This is HCD is brought to you by Humana Design and The Academy.ie
      Become a Premium Member: https://thisishcdnetwork.supercast.tech
      See omnystudio.com/listener for privacy information.
      30 min
    • André Schaminée 'Designing with and within public organisations'

      SPONSORED ADS
      The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

      *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
      ________________________

       A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.

      In this episode, we caught up with André Schaminée, author of a fantastic book: Designing with and Within Public Organisations.  In the episode, we discuss what are the biggest things that prevent local councils and governments from adopting design methods.  We ask, what makes the challenges of adopting deign in government unique. We discuss, what is a wicked problem?

      We discuss, also, what are the tactical things that we can do to solve wicked problems?  Such as framing and reframing as a tactical tool. As being critical to the success of not only the project, but also the integrity of the methods themselves.


      Creators & Guests

      • Gerry Scullion - Host
      • Stef Murphy - Producer

        • ________________________
        BRING THIS IS HCD INTO YOUR ORGANISATION

        → Train my organisation https://www.thisishcd.com/training
        → Video Courses https://www.thisishcd.com/courses
        → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
        → Gerry's consultancy (Service Design and Design Research) https://humana.design/

        ________________________
        BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

        → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
        https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
        → Discover & Connect with others https://www.thisishcd.com/directory
        → Claim partner discounts https://www.thisishcd.com/partners
        Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
        ________________________

        All episodes have been produced by This is Podcasting. 



        30 min
      • André Schaminée 'Designing with and within public organisations'
        April 2nd, 2019: We are giving away a copy of Andre's book this Friday in our newsletter. Sign up to our newsletter to be in with a chance of winning it
        Hello, and welcome to Bringing Design Closer on the This is HCD Network.  A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.
        In this episode, we caught up with André Schaminée, author of a fantastic book: Designing with and Within Public Organisations.  In the episode, we discuss what are the biggest things that prevent local councils and governments from adopting design methods.  We ask, what makes the challenges of adopting deign in government unique. We discuss, what is a wicked problem?
        We discuss, also, what are the tactical things that we can do to solve wicked problems?  Such as framing and reframing as a tactical tool. As being critical to the success of not only the project, but also the integrity of the methods themselves.
        Links in this episode
        Buy Andre's book
        Connect with This is HCD
        Follow This is HCD us on Twitter
        Follow This is HCD on Instagram
        Sign up for our newsletter (we have lots of design giveaways!)
        Join the This is HCD Slack Channel
        Follow us on Medium
        Other podcasts on This is HCD Network
        Power of Ten with Andy Polaine
        EthnoPod with Dr John Curran
        Bringing Design Closer with Gerry Scullion
        ProdPod with Adrienne Tan
        This is HCD is brought to you by Humana Design
        Become a Premium Member: https://thisishcdnetwork.supercast.tech
        See omnystudio.com/listener for privacy information.
        30 min
      • Jo-Anne Bichard 'What the Anthropologist sees: Public toilets as cultural spaces'

        SPONSORED ADS
        The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

        *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
        ________________________


        Hello, and welcome to Ethno Pod on This is HCD.  My name is John Curran and I’m your guest host.  I’m a business anthropologist, executive coach, and CEO of JC and Associates, which is a consultancy that explores how culture shapes organisations and consumer behaviour. 


        Jo Anne walked through the three key areas of where anthropology connects with Design.  Both in relation to what anthropology gives design, but also what anthropology can learn from design. Here, Jo Anne makes it clear that she is not a designer, which I think is a really important point.  Jo Anne then shares with me the research she did on public toilets and her holistic approach to understanding the different layers of meaning in this area.


        In this episode

        • Great British toilet map
        • https://www.toiletmap.org.uk/
        • https://twitter.com/gardezleau
        • https://www.linkedin.com/in/joannebichard

        Creators & Guests

        • Gerry Scullion - Host
        • Stef Murphy - Producer

          • ________________________
          BRING THIS IS HCD INTO YOUR ORGANISATION

          → Train my organisation https://www.thisishcd.com/training
          → Video Courses https://www.thisishcd.com/courses
          → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
          → Gerry's consultancy (Service Design and Design Research) https://humana.design/

          ________________________
          BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

          → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
          https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
          → Discover & Connect with others https://www.thisishcd.com/directory
          → Claim partner discounts https://www.thisishcd.com/partners
          Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
          ________________________

          All episodes have been produced by This is Podcasting. 


          30 min
        • Jo-Anne Bichard 'What the Anthropologist sees: Public toilets as cultural spaces'
          Hello, and welcome to Ethno Pod on This is HCD.  My name is John Curran and I’m your guest host.  I’m a business anthropologist, executive coach, and CEO of JC and Associates, which is a consultancy that explores how culture shapes organisations and consumer behaviour. 
          Jo Anne walked through the three key areas of where anthropology connects with Design.  Both in relation to what anthropology gives design, but also what anthropology can learn from design. Here, Jo Anne makes it clear that she is not a designer, which I think is a really important point.  Jo Anne then shares with me the research she did on public toilets and her holistic approach to understanding the different layers of meaning in this area.
          In this episode
          Great British toilet map
          https://www.toiletmap.org.uk/
          https://twitter.com/gardezleau
          https://www.linkedin.com/in/joannebichard
          Connect with This is HCD
          Follow This is HCD us on Twitter
          Follow This is HCD on Instagram
          Sign up for our newsletter (we have lots of design giveaways!)
          Join the This is HCD Slack Channel
          Follow us on Medium
          Other podcasts on This is HCD Network
          Power of Ten with Andy Polaine
          EthnoPod with Dr John Curran
          Bringing Design Closer with Gerry Scullion
          ProdPod with Adrienne Tan
          This is HCD is brought to you by Humana Design
          Become a Premium Member: https://thisishcdnetwork.supercast.tech
          See omnystudio.com/listener for privacy information.
          30 min
        • Nick Coster 'Unpacking NPS'

          SPONSORED ADS
          The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

          *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
          ________________________


          Hello, and welcome to Prod Pod.  We’re a part of This is HCD.  We’re bringing all human-centred practitioners real and honest conversations about product management.  My name is Adrienne Tan and I’m the co-founder of Brain Mates.  In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion.  

          We’re going to be talking about the dreaded NPS.  More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?  We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it.  It’s a fun episode, so let’s just jump into the conversation.  

          • Nick on LinkedIn

          Creators & Guests

          • Gerry Scullion - Host
          • Stef Murphy - Producer

            • ________________________
            BRING THIS IS HCD INTO YOUR ORGANISATION

            → Train my organisation https://www.thisishcd.com/training
            → Video Courses https://www.thisishcd.com/courses
            → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
            → Gerry's consultancy (Service Design and Design Research) https://humana.design/

            ________________________
            BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

            → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
            https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
            → Discover & Connect with others https://www.thisishcd.com/directory
            → Claim partner discounts https://www.thisishcd.com/partners
            Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
            ________________________

            All episodes have been produced by This is Podcasting. 


            28 min
          • Nick Coster 'Unpacking NPS'
            Hello, and welcome to Prod Pod.  We’re a part of This is HCD.  We’re bringing all human-centred practitioners real and honest conversations about product management.  My name is Adrienne Tan and I’m the co-founder of Brain Mates.  In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion.  
            We’re going to be talking about the dreaded NPS.  More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?  We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it.  It’s a fun episode, so let’s just jump into the conversation.  
            Nick on LinkedIn
            Brainmates
            Our links
            Follow This is HCD us on Twitter
            Follow This is HCD on Instagram
            Sign up for our newsletter
            Join the This is HCD Slack Channel
            Follow us on Medium
            Listen to other podcasts on This is HCD. Power of Ten with Andy Polaine, EthnoPod with Dr John Curran, Bringing Design Closer with Gerry Scullion, and ProdPod with Adrienne Tan
            This is HCD is brought to you by Humana Design
            Become a Premium Member: https://thisishcdnetwork.supercast.tech
            See omnystudio.com/listener for privacy information.
            28 min
          • Jeff Gothelf 'The cannonball effect'

            SPONSORED ADS
            The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

            *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
            ________________________


            Hello, and welcome to Power of Ten on This is HCD. My name is Andy Polaine. I’m a designer, educator, and writer, and currently group director of Client Evolution at Fjord. The Power of Ten Podcast is about design operating at many levels, from thoughtful detail through to organisational transformation, as well as changes in society and the world. It pays homage to the famous Charles Eames, the powers of ten, which showed how each power of ten zoom level contains its own complexity, ecosystem, and details. They’re all interrelated.
            Links in this episode
            • Jeff on Twitter
            • Buy Lean UX book
            • Buy Sense and Respond book
            • Sense and Respond Press

            Creators & Guests

            • Gerry Scullion - Host
            • Stef Murphy - Producer

              • ________________________
              BRING THIS IS HCD INTO YOUR ORGANISATION

              → Train my organisation https://www.thisishcd.com/training
              → Video Courses https://www.thisishcd.com/courses
              → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
              → Gerry's consultancy (Service Design and Design Research) https://humana.design/

              ________________________
              BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

              → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
              https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
              → Discover & Connect with others https://www.thisishcd.com/directory
              → Claim partner discounts https://www.thisishcd.com/partners
              Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
              ________________________

              All episodes have been produced by This is Podcasting. 


              48 min

            About This is HCD: Human-Centred Design, UX & Service Design

            From the publisher's feed

            Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

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