This is HCD: Human-Centred Design, UX & Service Design

This is HCD: Human-Centred Design, UX & Service Design

By Gerry ScullionBusinessArtsDesignManagement
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This is HCD: Human-Centred Design, UX & Service Design episodes

  • Chirryl-Lee Ryan 'Are we making things better with Design'
    This is HCD is brought to you by Humana Design
    Chirryl-Lee Ryan and I were recently together on a design-panel, Designing for Social Impact, for Academy XI in Sydney and had a whale of a time.
    We caught up in Melbourne a few days later to extend that conversation, and go deeper into areas that we touched on at the Designing for Social Impact design panel.
    In this episode, we discuss;
    Are we making things better with design?
    The problems service design and UX
    Are we making things better with design?
    What shoes would Chirryl wear in a zombie apocalypse?
    ...and what the future of service design and design in general looks like through Chirryl's eyes
    Links mentioned in this episode
    Journey of a Coke Can
    Ka-Ching Movie
    Chirryl-Lee Ryan on LinkedIn
    Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
    Help the This is HCD podcast grow by reviewing it on iTunes, pretty please? 
    TIHCD is brought to you by Humana Design
    Support the show.
    38 min
  • Chirryl-Lee Ryan 'Are we making things better with Design'
    This is HCD is brought to you by Humana DesignChirryl-Lee Ryan and I were recently together on a design-panel, Designing for Social Impact, for Academy XI in Sydney and had a whale of a time.
    We caught up in Melbourne a few days later to extend that conversation, and go deeper into areas that we touched on at the Designing for Social Impact design panel.
    In this episode, we discuss;
    Are we making things better with design?
    The problems service design and UX
    Are we making things better with design?
    What shoes would Chirryl wear in a zombie apocalypse?
    ...and what the future of service design and design in general looks like through Chirryl's eyes
    Links mentioned in this episode
    Journey of a Coke Can
    Ka-Ching Movie
    Chirryl-Lee Ryan on LinkedIn
    Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
    Help the This is HCD podcast grow by reviewing it on iTunes, pretty please? 
    TIHCD is brought to you by Humana Design
    38 min
  • Rachael Mullins 'Bring out your inner UX writer'

    SPONSORED ADS
    The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

    *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
    ________________________

    Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can address. She also published a really great article on Medium that I’ll also add to the show notes. We caught up online to record this episode, and had a good chat about how Rachael got into the industry, what she does, the principles of good UX writing, what tools she uses and much much more.


    Creators & Guests

    • Gerry Scullion - Host
    • Stef Murphy - Producer

      • ________________________
      BRING THIS IS HCD INTO YOUR ORGANISATION

      → Train my organisation https://www.thisishcd.com/training
      → Video Courses https://www.thisishcd.com/courses
      → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
      → Gerry's consultancy (Service Design and Design Research) https://humana.design/

      ________________________
      BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

      → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
      https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
      → Discover & Connect with others https://www.thisishcd.com/directory
      → Claim partner discounts https://www.thisishcd.com/partners
      Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
      ________________________

      All episodes have been produced by This is Podcasting. 


      30 min
    • Rachael Mullins 'Bring out your inner UX writer'
      Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can addres
      31 min
    • Rachael Mullins 'Bring out your inner UX writer'
      This is HCD is brought to you by Humana DesignOver the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can address. She also published a really great article on Medium that I’ll also add to the show notes. We caught up online to record this episode, and had a good chat about how Rachael got into the industry, what she does, the principles of good UX writing, what tools she uses and much much more.
      Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
      Help the podcast grow by reviewing it on iTunes
      Links from the show
      Content + UX Slack group
      Talking microcopy: Writing UX Facebook group
      Writing for user interfaces blog by Beth Aitman
      @tinywordsmatter Twitter account
      UI content resources list by Megan Whalin
      Nicely Said: Writing for the Web with Style and Purpose by Nicole Fenton and Kate Kiefer Lee
      Every John Saito post ever
      Writing for the web articles from Nielsen Norman Group
      Material Design’s interface writing guide
      Hemingway app readability checker
      UX Australia 2017 Presentation
      Rachaels ‘Bring out your UX Writer’ - Medium Article
      31 min
    • Andy Polaine - 'Is Education Broken?' (Part 1)

      SPONSORED ADS
      The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

      *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
      ________________________


      In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".


      Creators & Guests

      • Gerry Scullion - Host
      • Stef Murphy - Producer

        • ________________________
        BRING THIS IS HCD INTO YOUR ORGANISATION

        → Train my organisation https://www.thisishcd.com/training
        → Video Courses https://www.thisishcd.com/courses
        → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
        → Gerry's consultancy (Service Design and Design Research) https://humana.design/

        ________________________
        BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

        → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
        https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
        → Discover & Connect with others https://www.thisishcd.com/directory
        → Claim partner discounts https://www.thisishcd.com/partners
        Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
        ________________________

        All episodes have been produced by This is Podcasting. 


        42 min
      • Andy Polaine - 'Is Education Broken?' (Part 1)
        In this episode, we caught up with Andy Polaine, Regional APAC Design Director for Fjord and also professor Simon McIntyre, Associate Dean of Education from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".
        42 min
      • Andy Polaine - 'Is Education Broken?' (Part 1)
        This is HCD is brought to you by Humana DesignIn this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".
        This episode is sponsored by Sustain Digital via a $500 donated to CaraCare.org.auSustain Digital is a recruitment company with a difference, they are ethical and are really passionate about what they do with global recruitment experience. So they're not your typical recruiters and they give back to the community. So most importantly they find the best talent, so they're like a matchmaker between employers and employees. If you’d like to get in touch with their founder Hollie Colbert you can do so via [email protected]. Thanks so much for the donation Hollie!
        Links- Simons email mentioned in this episode [email protected] Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com 
        Read the transcript of this episode at thisisHCD.com
        Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links
        Help the podcast grow by reviewing it on iTunes
        TIHCD is brought to you by Humana Design
        42 min
      • Elizabeth Pek - 'What makes a good designer?'

        SPONSORED ADS
        The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout

        *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast
        ________________________


        Hello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike.

        This episode was hosted by Adrienne Tan and Mark Catanzariti.


        Creators & Guests

        • Gerry Scullion - Host
        • Stef Murphy - Producer

          • ________________________
          BRING THIS IS HCD INTO YOUR ORGANISATION

          → Train my organisation https://www.thisishcd.com/training
          → Video Courses https://www.thisishcd.com/courses
          → Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members
          → Gerry's consultancy (Service Design and Design Research) https://humana.design/

          ________________________
          BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

          → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)
          https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management
          → Discover & Connect with others https://www.thisishcd.com/directory
          → Claim partner discounts https://www.thisishcd.com/partners
          Gerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...
          ________________________

          All episodes have been produced by This is Podcasting. 


          24 min
        • Elizabeth Pek - 'What makes a good designer?'
          Hello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike.
          24 min

        About This is HCD: Human-Centred Design, UX & Service Design

        From the publisher's feed

        Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

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