January 18, 2021: https://www.linkedin.com/in/anneweiler/ (Anne Weiler), health tech entrepreneur and advisor to This Week in Health IT joins Bill. Together they hit vaccine distribution, telehealth vs real estate and the vaccine credential initiative. Is it easy to find out how to schedule a vaccine appointment? Do you know when you can schedule it? Are you clear on the efficacy of the vaccine? Do you know which one youre going to get? Plus what did the JP Morgan conference conclude about 2020? What are they projecting for 2021? Are health systems ever going to return to what it was like pre-COVID? Or is that just a pipe dream? Have we now moved into a different model? What kinds of things can we do to get people back and volumes up?

Key Points:

From March to the end of May 2020 you saw a big donut appear in everybodys financials [00:03:30]

One of the biggest themes for 2020 was diversification [00:03:55]

In March 2020 Boston Childrens Hospital saw a drastic change in asthma-related visits to the emergency room. They went down by 80%. [00:10:40]

Telehealth is interesting because it comes down to incentives [00:12:50]

I really hope that healthcare systems aren’t making decisions for patient care based on real estate [00:15:05]

How are the mentally ill and the homeless going to get the vaccine? [00:21:51]

CVS, Walmart, Amazon and other disruptors are seeing huge opportunities in healthcare [00:29:20]

Stories:

https://www.npr.org/sections/health-shots/2021/01/04/950506547/what-drove-the-drop-in-kids-asthma-er-visits-at-a-boston-hospital-during-lockdow (What Drove The Drop In Kids Asthma ER Visits At A Boston Hospital During Lockdown? NPR)

https://www.healthcareitnews.com/news/epic-cerner-and-other-health-it-heavy-hitters-join-forces-vaccine-credential-initiative (Epic, Cerner and other health IT heavy hitters join forces for Vaccine Credential Initiative - Healthcare It News)

https://www.connexionfrance.com/French-news/Easy-look-timeline-of-France-s-Covid-vaccine-rollout (Easy-look timeline of France’s Covid vaccine rollout)

January 15, 2021: What does a hybrid CIO-CDO role entail? Digital definitions can sometimes elude us. https://www.linkedin.com/in/tomlbarnett/ (Tom Barnett) of https://www.baptistonline.org/ (Baptist Memorial) defines it as meeting the patient where they're at and allowing them to digitally engage for their care in the easiest fashion possible. From the CIO perspective, it’s keeping the core systems, roadmap and strategic direction of the healthcare system in place. How can a leader effectively engage with their remote workforce? How can we further reduce the amount of burden on medical staff? How do we reduce touch points during the pandemic whilst still maintaining a high level of care? And are healthcare system’s just responding to COVID? Or are they able to field other projects?

Key Points:

What kinds of digital projects have come to the forefront during a pandemic? [00:07:30]

The rise of inpatient telehealth [00:12:13]

As we recategorize rooms, in order to adjust to the changing patient volumes, the Epic team needs to be able to jump in and reconfigure them to make sure operations are in real-time. [00:16:00]

Learn how to manage a drive-through COVID testing site using tricks from the fast food industry [00:13:25]

It’s important to focus on optimization areas for physicians [00:16:50]

https://www.baptistonline.org/ (https://www.baptistonline.org)

January 13, 2021: Economic issues, societal issues, technology transformation ... 2020 was quite the year. https://www.linkedin.com/in/nancyham/ (Nancy Ham), CEO of https://www.webpt.com/ (WebPT )talks us through the rehab industry’s roller coaster ride. How has this industry been impacted at the various stages of the pandemic? How do you go from 0% tele-rehab visits to 100% in a matter of weeks? What can you do as a CEO to ensure your organization can weather the storm or even thrive? What stage of startups were most vulnerable during the pandemic? What kind of startups benefited the most? And what can you do to ensure diversity inclusion in your company? And in your personal life too. “Diversity is, you're invited to the dance. Inclusion is, you're invited onto the dance floor. Equality is, you got to help pick the music. And at the end of the day, how did you feel when you went home from the dance?”

Key Points:

PT saw a huge adoption in tele-rehab [00:09:00]

Patient relationship management through the EHR [00:15:10]

The startups that boomed in the pandemic were anything tele or contactless. And companies who deal with mental health, stress and resiliency. [00:25:07]

WebPT’s employee net promoter score doubled during the pandemic Zoom period [00:28:32]

It's okay that we're not okay. Don't put up a fake facade. Nobody is okay this year. [00:31:10]

There's a direct correlation between racial inequality and health inequality [00:34:05]

https://www.webpt.com/ (WebPT)

January 11, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill to break down improving virtual care for elders, the unfortunate demise of Haven Healthcare, and the ever changing role of the CIO. Do they need to be Chief Operator and Innovator too? We’ve had a 9 month head start planning the COVID vaccine distribution. Has the rollout already been botched? There’s much work to do. We have got to get shots in arms. Bottom line. Who’s job is it to “transform” healthcare? The payer or the provider? And what are the juicy details of the Change Healthcare acquisition?

Key Points:

Amazon, Berkshire Hathaway and JPMorgan have pulled the plug on Haven Healthcare. What should we read from this? [00:02:45]

The vaccine can't be first come first serve. It HAS to be scheduled. [00:14:53]

Optum bought Change healthcare: the $13 billion deal [00:26:05]

The home is the hub for life and care of older adults [00:27:11]

The issue of isolation needs attention. Especially during a pandemic. [00:29:10]

How the CIO's role has evolved to COO by proxy [00:32:06]

Stories:

https://www.wsj.com/articles/amazon-berkshire-hathaway-jpmorgan-end-health-care-venture-haven-11609784367 (Amazon, Berkshire Hathaway, JPMorgan End Health-Care Venture Haven - Wall Street Journal)

https://www.bloomberg.com/news/articles/2021-01-07/u-s-vaccine-rollout-hindered-by-faulty-coordination-messaging (U.S. Vaccine Rollout Hurt by Faulty Coordination, Messaging - Bloomberg)

https://www.beckershospitalreview.com/data-analytics/optum-to-buy-change-healthcare-in-13b-deal-5-details.html (Optum to buy Change Healthcare - Beckers)

https://www.linkedin.com/posts/janesarasohnkahn_home-is-the-health-hub-for-older-people-activity-6739964432362852352-Zr3h (Home Is the Health Hub for Older People - HealthPopuli)

https://www.beckershospitalreview.com/digital-transformation/the-cio-s-transformational-role-3-execs-share-how-the-position-has-evolved-to-coo-by-proxy.html (The CIO's transformational role: 3 execs share how the position has evolved to ‘COO by proxy’)

https://www.ageinplacetech.com/files/aip/Future%20of%20Remote%20Care%20Technology%20and%20Older%20Adults%202020%20--%20Final%20.pdf (The Future of Remote Care Technology and Older Adults 2020 | Aging and Health Technology)

January 8, 2021: How has your healthcare system adapted this year? https://www.linkedin.com/in/jeffrey-sturman-281864/ (Jeff Sturman), CIO for https://www.mhs.net/ (Memorial Healthcare) talks vaccine distribution, one-click telehealth visits, care at home, call centers and social media. Is the silver bullet the vaccine? We have to hope that's the case. How are you going with your planning, testing, piloting and protocols? What are you looking at in terms of a frictionless workflow for one-click telehealth visits? Is Epic playing a major part? What about FaceTime, Doximity or American Well? During a pandemic you have to make whatever IT you have available work for you and your patients. Going forward, how do you clean it up and bring everybody into a standard workflow and standard procedures? What are some of the ways you're utilizing new channels to connect with patients and your community? And is there a change in how we're thinking about new acute care facilities or clinics?

Key Points:

What is the workflow for a one-click telehealth visit? [00:12:55]

Investing in an Epic remote patient monitor [00:22:55]

Hand washing compliance technology [00:20:50]

Changes in regulatory resulted in an explosion of telehealth earlier this year [00:22:30]

Moving from work from home to hybrid hoteling type solutions [00:25:20]

Bot technology, omni-channel texting and chatting functionality [00:30:45]

https://www.mhs.net/ (Memorial Healthcare System)

January 6, 2021: There used to be so many tools to fight cyber terrorism and cyber attacks. It was a nightmare. Increased complexity opens the door for human error. What is the industry trying to do around security today? What’s working? What’s not working? David Maddox of Saint Luke's, Tina Thorstenson of CrowdStrike and Vik Nagjee at Sirius discuss their mission to stop breaches. What are the challenges of securing end point devices? The solution cannot interrupt the objective. It cannot stop patient care. It cannot get in the way. It has to justify the investment. It simply HAS to work.

Key Points:

Zero trust framework [00:09:00]

How do I protect the end points while still keeping everything inside safe and balanced? [00:10:45]

The difference between signature-based analysis and behavioral analysis

CrowdStrike’s Next Gen solution [00:18:15]

CrowStrike helps organizations respond in 1, 10, 60. A minute to detect an issue, 10 minutes to triage it and 60 minutes to remediate it. [00:20:05]

https://www.crowdstrike.com/ (CrowdStrike)

https://www.siriuscom.com/ (Sirius)

https://www.saintlukeskc.org/ (Saint Luke's Health System)

January 4, 2021: What are health leaders predicting for 2021? Welcome to a future where the patient, not the site of care is at the center. This is healthcare's Amazon moment. Can you provide a seamless patient experience? Keep up or you could end up out of business. COVID-19 has reshaped our technology culture and policy. What used to take a decade can now be done in days. Look out because 2030 is going to arrive in 2021. Plus what my incredible father-in-law taught me about life … and healthcare.

Key Points:

Looking from the patient perspective and the family perspective helps us to see how our work is really impacting people [00:11:35]

Simplify. Modernize. Innovate. [00:14:50]

Walmart’s retail exposure in remote communities enables it to scale developing markets, lower consumer healthcare costs and expand access to primary and urgent care [00:21:10]

It’s important for the healthcare industry to recognize that AI algorithms trained on insufficiently diverse data can lead to AI bias [00:23:15]

We know that social determinants of health play a critical role in health outcomes [00:25:05]

Have systems really thought through building and maintaining culture across a virtual environment? [00:30:35]

Focus was the key word in 2020. In 2021, our focus will get even more fine tuned. [00:32:00]

One of the most helpful technologies to engage patients on their journey is the use of real time information [00:32:15]

Story:

https://www.beckershospitalreview.com/healthcare-information-technology/22-hospital-c-level-execs-share-2020-it-predictions-trends-advice-and-more.html (22 hospital C-level execs share 2021 IT predictions, trends, advice and more | Beckers)

December 31, 2020: With many changes in healthcare, IT has been forced to move or be moved. Our teams and leaders have accomplished impressive achievements throughout the year, recalled by our guests on our Influencers podcast.

Hear predictions for 2020, our digital initiatives, and many more accomplishments as we walk through our 10 most watched shows this year!

Join in the conversation and let us know what you think on https://twitter.com/ThisWeekinHIT (Twitter) and https://www.linkedin.com/company/thisweekinhealthit/ (LinkedIn) by using #ThisYearInHealthIT

The countdown:

https://youtu.be/rnGuocFc32k (#10 - January 31, 2020: A Team Approach to Health IT from Baptist Health KY)

https://youtu.be/DWf2RngEkRQ (#9 - February 21, 2020: David Muntz and Sue Schade on State of the Industry)

https://youtu.be/2B54Rp23fwg (#8 - August 21,2020: Finding The Next Role with Judy Kirby)

https://youtu.be/J5D7hUJrFa8 (#7 - May 15, 2020: The Post-COVID Rise of the Insurers with Rob DeMichiei)

https://youtu.be/dxycxTG3r9k (#6 - August 28, 2020: Healthcare Digital Transformation with Paddy Padmanabhan and Ed Marx)

https://youtu.be/27ECd5_EaxU (#5 - January 10, 2020: Creating Digital Experience with San Banerjee, Texas Health Resources)

https://youtu.be/BfX_PuKKUmM (#4 - January 17, 2020: Strategy, Architecture, and Innovation with Aaron Miri)

https://youtu.be/jzIPrf_zr08 (#3 - February 7, 2020: Data, Analytics and Governance with Chris Harper, University of Kansas)

https://youtu.be/djOoUgz7deE (#2 - July 24, 2020: A CIO and CTO Discuss Current Healthcare Challenges)

https://youtu.be/wNVnFukERnY (#1 - August 7, 2020: Healthcare in the 21st Century with Aneesh Chopra)

December 29, 2020: 2020 was a groundbreaking year for healthcare. When presented with a global health crisis, healthcare IT professionals across the country and world worked tirelessly to scale programs, update workflows, and be on the ground support for the fast-changing environment within their systems.

And we were watching it happen. With the introduction of our Covid-19 series, we were able to hear from CIOs and leaders from across the country. We were able to create a platform of collaboration for health systems nationwide as they shared their challenges and success in the process.

Now, let's reflect on the Top 10 moments between March and June of 2020, where we saw incredible accomplishments and many IT professionals understanding what it meant to work at "Covid speed."

Join in the conversation and let us know what you think on https://twitter.com/ThisWeekinHIT (Twitter) and https://www.linkedin.com/company/thisweekinhealthit/ (LinkedIn) by using #ThisYearInHealthIT

The countdown:

https://youtu.be/_dmzuWrj6js (#10 - June 12, 2020: UCLA Health with Michael Pfeffer, MD)

https://youtu.be/uNbnb6ACL7A (#9 - June 5, 2020: Michigan Medicine with CIO Andrew Rosenberg, MD)

https://youtu.be/jfWumZvMFVc (#8 - April, 10: Hospital for Special Surgery in NYC with Jamie Nelson, CIO)

https://youtu.be/LA0bNPWP-Hc (#7 - May 22, 2020: Communication with Dr. Ben Kanter CMIO of Vocera)

https://youtu.be/NAXuweZUqWM (#6 - March 18, 2020: Health IT Coronavirus Prep with Stanford Children's)

https://youtu.be/tS5gFfn_DsI (#5 - June 19, 2020: Jefferson Health with Nassar Nizami)

https://youtu.be/vUSCdoRSpEE (#4 - March 27, 2020: CFO Role During Crisis with Rob DeMichiei)

https://youtu.be/kpfE2E5rbiA (#3 - August 14, 2020: Leading HealthTech During a Pandemic with Sherri Douville)

https://youtu.be/14FCpTEK6S8 (#2 - April 1, 2020: Field Report: NYU Langone with CIO Nader Mherabi )

https://youtu.be/rfnsy9pXAIQ (#1 - May 7, 2020: Field Report: Providence Health with CIO B.J. Moore)

December 22, 2020: This year did not unfold the way we anticipated.

Watch as Bill, and sometimes Drex, breakdown health IT news and Covid-19 begins, surges, and continues. Look back on our predictions -- some very accurate and others ... not so much -- and remember the progress we made as an industry.

From scaling telehealth, to adapting new regulations, to a boom in digital transformation, let's recap what went on and how we got here.

Join in the conversation and let us know what you think on https://twitter.com/ThisWeekinHIT (Twitter) and https://www.linkedin.com/company/thisweekinhealthit/ (LinkedIn) by using #ThisYearInHealthIT

The countdown:

https://www.youtube.com/watch?v=e4Uf_848zvIandfeature=youtu.be (#10 - February 11, 2020: Iowa Caucus, Epic Scrutiny, Next in AI and More)

https://youtu.be/7WTd9rfQk8I (#9 - February 14, 2020: Merger Effectiveness, Prescribing Apps and more)

https://youtu.be/r8QfLch_ZyM (#8 - January 7, 2020: Healthcare Predictions for 2020)

https://youtu.be/G1VjjqD52II (#7 - February 4, 2020: Azar, Apple, Microsoft respond to Epic, Google's Defense, Azure's Security Hole)

https://youtu.be/XEH4IZSqJrs (#6 - February 25, 2020: Why Digital Health Lags, and Dr. Rucker Sounds Off)

https://youtu.be/EVZgzwmyLIo (#5 - January 27, 2020: Judy's Letter)

https://youtu.be/gjVCma8g6Yg (#4 - March 3, 2020: Drex and I discuss Trump, HIMSS, and Epic)

https://youtu.be/GctD6cmhfPw (#3 - July 28, 2020: Telemedicine Revolution Deferred - Really? with Drex DeFord)

https://youtu.be/4zZeZX4BTss (#2 - February 17, 2020: Healthcare Suffers Because Health IT is Lagging. We Can Do Better.)

https://youtu.be/2yYn-BTu5a8 (#1 - June 15, 2020: 10 stories in 20 minutes)