Analysts Don Kellogg and Roger Entner discuss the latest news in telecom, media, and technology with special guest John Dwyer, President of Prepaid and Cricket Wireless at AT&T.

0:48:  John shares a “State of the Union” in prepaid and specifically for Cricket.

3:10:  How have customer expectations changed today versus before the pandemic?

4:33:  AT&T has an exciting new announcement - what is going on and what are the details?

7:23:  Predictions about how the distribution model will shift moving forward.

9:34:  The disconnect between digitizing digital phone service and customers.

11:26:  What people need to know about Cricket.

Tags: telecom, telecommunications, business, wireless, cellular phone, cellular service, Recon Analytics, Don Kellogg, Roger Entner, John Dwyer, AT&T, Cricket, JD Power, ACSI, Verizon, Tracfone, Mint, prepaid, pandemic, tax refund, tax season,