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00:02:24 Similarly, so called Barnum statements, named after famed showman and Hoaxbuster P t.

00:05:56 Avoid Emotional Disconnectors and Word Trash

00:13:47 Elizabeth Stoke is a professor of social interaction at Lowborough University

00:16:13 Researchers at Amsterdam's Vu University

00:16:24 Lead researcher Camille Buickenboom

00:18:41 Jacob Hirsch and Jordan Peterson from the University of Toronto

00:19:12 Social psychologist James W. Pennebaker and his colleagues

00:29:14 Summary

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• Use the principles of cold reading to create quick rapport and “read” nonverbal expressions to gain insight into their personalities. Observe, redirect their attention, collaborate with them, and gather information during back-and-forth conversation. Pay close attention to the details and make constantly updated predictions, maintaining warmth while you redirect from incorrect guesses.

• Finally, avoid emotional disconnect caused by “trash words” such as “just,” “honestly,” “amazing,” “slay it,” or “should.”

• Listen to how somebody speaks and uses language to gain insight into their mental models of the world. Notice the focus of their speech, their pronoun use, their positioning of subject and object, and how they explain neutral events. Always be curious about what this expression tells you about the person’s perspective, beliefs, worldview, and focus.

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