The previous year upended IT plans, but what have we seen in 2021? In this rebroadcast of our first Next in Tech webinar, Head of Research at 451 Research, Simon Robinson, joins host Eric Hanselman to reveal three surprises about cloud workloads, CX impacts and ML success rates. They discuss the analysis of IT research data, courtesy of the 451 Alliance, and what it reveals about IT trends past, present, and future. Learn more at: https://451alliance.com/nit