Defocus Media Eyecare and Optometry Podcast Network

Top 3 Tips in Building a Profitable Optometric Practice


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On this episode of the Defocus Media Podcast, Dr. Darryl Glover welcomes Dr. Adam Bryan—a seasoned optometrist, entrepreneur, and former owner of a multi-million-dollar practice in Holly Springs, North Carolina. Together, they take a practical deep dive into what it actually takes to build, grow, and eventually sell a profitable eye care practice.

Dr. Adam Bryan, Optometrist

Dr. Bryan shares not only his successes but the hard-earned lessons that shaped his approach to business ownership. From the day-to-day operational details to the mindset shift required to run a high-performing clinic, this conversation provides a blueprint for optometrists looking to elevate their clinical care and their bottom line.

Table of ContentsThree Core Drivers of Profitability for Private PracticeMastering the P&L: Knowing Your NumbersRethinking Vision Plans: From Reimbursement to RetentionPrescribing from the Chair: Clinical Excellence Meets Retail StrategyOperational Practices That Support Sustainable Growth
Three Core Drivers of Profitability for Private Practice

Throughout the interview, Dr. Bryan repeatedly returned to three foundational principles that defined his success:

  1. Deep understanding of your P&L (Profit and Loss) statement
    – Know exactly where your money is going, what’s generating revenue, and what needs adjustment.
  2. Strategic use of vision plans
    – Use vision plans not as a limitation but as a patient acquisition tool that opens doors to high-value care.
  3. Prescribing from the chair
    – Confidently recommend the best visual solutions during the exam to build trust and drive better outcomes.
  4. These pillars, when integrated thoughtfully into daily practice management, create a sustainable model for long-term growth and financial stability.

    Mastering the P&L: Knowing Your Numbers

    Dr. Bryan doesn’t mince words—if you don’t understand your P & L, you’re running your business blind.

    The P & L is more than just a document reviewed at tax time. It’s a tool for diagnosis and strategic planning. Dr. Bryan recommends reviewing financials monthly, using them to measure growth, identify waste, and track efficiency.

    Benchmarks to consider:

    • Cost of Goods Sold (COGS): Aim to keep this at or below 25%. This includes your lab bills, contact lenses, and frame purchases.
    • Payroll: A healthy payroll range is 18–22% of revenue, not including associate OD compensation. Overstaffing or undertraining both eat into margin.
    • Net Profit Margin: The gold standard in optometric practice is a 30% margin. Falling short? Look at your recurring overhead, shipping fees, or marketing ROI.
    • Dr. Bryan emphasized that while not every doctor wants to do their own bookkeeping, every owner should be fluent in their numbers and ask tough questions. The financial health of your practice depends on it.

      Rethinking Vision Plans: From Reimbursement to Retention

      Too many optometrists view vision plans as a necessary evil. Dr. Bryan encourages a different approach—treat them as marketing vehicles that bring patients in and establish long-term loyalty.

      He argues that rejecting vision plans out of frustration may lead to missed opportunities. These plans often give you access to patients who wouldn’t otherwise enter your practice. From there, it’s up to you to build value.

      Strategic ways to leverage vision plans:

      • Start with trust, end with clinical care. A routine vision exam may uncover dry eye, glaucoma risk, or retinal changes—all of which lead to medical follow-up.
      • Upsell ethically and effectively. These patients often convert to higher-end products, multiple pairs, or contact lens subscriptions when properly educated.
      • Drive downstream revenue. Vision plan patients can and should become long-term patients for IPL, myopia control, diabetic eye exams, and beyond.
      • Vision plans are not about the reimbursement—they are about access. Use them to develop relationships that lead to comprehensive care.

        Prescribing from the Chair: Clinical Excellence Meets Retail Strategy

        The exam room is one of the most influential spaces in any eye care practice. According to Dr. Bryan, what happens in those few minutes can either inspire patient action—or leave revenue on the table.

        Prescribing from the chair is not a sales tactic; it’s a patient care imperative. When done with authenticity and purpose, it builds trust, elevates satisfaction, and reinforces the doctor-patient relationship.

        Dr. Bryan’s strategy includes:

        • Identifying lifestyle pain points. Ask targeted questions about computer use, driving conditions, outdoor time, or hobbies. Every answer reveals a potential visual challenge.
        • Offering targeted solutions. Whether it’s digital progressives, task-specific eyewear, or sunglasses, present the recommendation clearly and confidently.
        • Modeling the behavior. Dr. Bryan wore and discussed the exact products he prescribed, helping patients visualize the value of the solution.
        • Patients are far more likely to follow through when they understand how a product will enhance their daily life. That education starts in the exam room—with you.

          Operational Practices That Support Sustainable Growth

          Running a profitable practice requires more than clinical skill. Dr. Bryan outlined several operational systems that allowed him to scale without sacrificing care.

          Key practices include:

          • Frame Board Management:
            Rather than buying frames in bulk and hoping for results, his team allocated exact board space to each vendor based on performance. Only top sellers stayed on display, reducing stagnant inventory and improving margins.
          • Vendor Relationship Optimization:
            By narrowing frame and lens vendors, the practice was able to unlock higher rebates, more flexible terms, and consistent service. Dr. Bryan emphasized the power of loyalty and long-term relationships with reps.
          • Controlling Miscellaneous Expenses:
            From printer toner to office supplies, costs can quickly add up. His office manager treated every purchase like it came out of her own wallet—buying in bulk, avoiding waste, and negotiating smarter.
          • Staff Alignment:
            Dr. Bryan and his wife alternated days between clinical and administrative roles, ensuring constant oversight. Well-trained technicians and opticians were empowered to act with accountability and purpose.
          • These behind-the-scenes details—though often overlooked—were essential to keeping the practice profitable and efficient.

            Whether you’re running an independent clinic, working within a group setting, or preparing for ownership, the principles discussed in this episode are both accessible and actionable.

            The optometric landscape is evolving. Reimbursement is tightening, competition is growing, and patient expectations are rising. To succeed, doctors must think beyond the phoropter and engage with the business side of care.

            Dr. Bryan’s story is proof that profitability and exceptional care can coexist. But it doesn’t happen by chance. It requires clarity, consistency, and a willingness to learn from those who’ve already paved the way.

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            Defocus Media Eyecare and Optometry Podcast NetworkBy Defocus Media Eyecare and Optometry Podcast Network

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