Summary

Summary

Summary

In this conversation, Bruce and Gail interview Charles Spinosa, author of Leadership as Masterpiece Creation. They discuss the importance of taking moral risks and being courageous as leaders. Charles shares examples of leaders who have taken moral risks and created distinctive organizations. He also emphasizes the need for truth-seeking and crafting messages that resonate with the audience. The conversation highlights the value of improv in fostering collaboration and innovation. The key takeaways include the importance of courage, truth-seeking, and loving the audience when it comes to leadership.

Keywords

leadership, moral risks, courage, truth-seeking, distinctive organizations, improv

Takeaways

- Leaders need to take moral risks and be courageous in order to create distinctive organizations.

- Truth-seeking and crafting messages that resonate with the audience are essential skills for leaders.

- Improv can foster collaboration and innovation in leadership.

- Courage and truth-seeking are missing in many leaders and organizations.

- Loving the audience and taking the time to craft messages is crucial for effective communication.

Sound Bites

"Courage is the primary thing that's missing in leaders today."

"Figure out what you believe is true and the way in which they can hear it."

"Improv is a great way to get leadership groups to work together in a mood of joy."

Chapters

00:00 Introductions

01:47 CEMEX and Innovation

04:58 Innovation in the Natural Gas Industry

10:10 First Skill Needed by Leaders: Courage

12:20 Second Skill Needed by Leaders: Truth Seeking and Saying

14:16 Speaking Truth to Power

17:03 The Power of Yes, and...

18:46 Moral Risk Taking

22:24 Making and Keeping Promises

25:03 Charles' Best Piece of Advice: Love Your Audience

28:31 The Power of a Blank Piece of Paper

Summary

Rebecca Iriarte, former Managing Director of Development for City Year Denver, discusses her experience in the hospitality and nonprofit sectors and the importance of gaining perspective as a leader. She shares how she learned the value of listening and observing when starting a new role and how it helps her understand the needs and challenges of the organization. Rebecca also emphasizes the importance of building relationships and trust with team members before making significant changes. Overall, the conversation highlights the significance of empathy, communication, and teamwork in leadership.

Keywords

leadership, perspective, hospitality, nonprofit, listening, observing, relationships, trust, empathy, communication, teamwork, sales, building relationships, trust, communication, leadership, understanding donors, following through, consistency, valuing opinions, self-care

Takeaways

Sound Bites

Chapters

00:00 Introduction and Background

00:52 Excitement and Introductions

04:46 The Value of Listening and Observing

08:02 Building Relationships and Trust

09:58 The Secret Sauce of Sales

11:04 Understanding What's Important to the Other Person

13:03 Creating Trust and Providing Support in the Hotel Industry

14:21 The Importance of Follow-Through in Event Planning

17:27 Trust and Consistent Behavior

21:08 Rebecca's Best Advice

22:50 Surrounding Yourself with Smart People and Being Curious

25:40 The Power of Self-Care and Professional Growth

28:35 Closing Thoughts

Summary

Ben Scheerer, Senior Principal Product Marketing Manager at Red Hat, discusses the role of AI and chat CPT in his work and the importance of human skills in the tech industry. He emphasizes the need for continuous learning, adaptability, and effective communication. Ben also shares his interests in golf, pickleball, and finding meaning in his work.

Takeaways

- AI is becoming increasingly important in the tech industry, but it cannot replace critical thinking, problem-solving, creativity, innovation, and communication skills.

- Continuous learning and staying up-to-date with the latest trends and technologies are crucial for success in the industry.

- Building bridges between technical and non-technical teams requires open-mindedness, curiosity, and effective communication.

- Being adaptable, agile, and comfortable with ambiguity is essential in a rapidly changing business environment.

- Finding meaning in work and pursuing personal interests outside of work contribute to overall satisfaction and fulfillment.

Sound Bites

"Creativity and innovation skills are still human-centric. AI can't really provide those types of skill sets. That's something that's, in my opinion, innately human."

"Communication skills, right? You have to be a communicator. You have to be able to communicate to stakeholders, to different people in your organization, be able to have those conversations and deduce that conversation into something that's actionable."

Chapters

00:00 Introduction and Background

01:02 Red Hat and the Open Source Model

04:03 Ben's Role at Red Hat

05:57 Impact of AI on Ben's Work

09:06 The Importance of Human Skills

10:43 Building Bridges Between Technical and Non-Technical Teams

14:00 New Generations and Flexibility/Adaptability

18:16 Advice for New Marketing Technologists

20:23 Inspiration and Personal Interests

23:27 Conclusion

Summary

Bob London, the Chief Listening Officer, joins Gail and Bruce to discuss the importance of deep listening and understanding customer challenges. He emphasizes the need for companies to be more intentional and invest in truly understanding their customers. Bob shares his background in customer listening tours and the value of starting with the voice of the customer. He also highlights the power of asking authentic truth-seeking questions and fostering genuine connections with customers. Bob's advice is to focus on the present and look forward, rather than dwelling on the past.

Keywords

listening, customer challenges, customer centric, authentic questions, genuine connections, present focus

Takeaways

-Companies need to be intentional and invest in truly understanding their customers' challenges and priorities.

-Authentic truth-seeking questions and genuine connections with customers are key to building strong relationships.

-Focusing on the present and looking forward is more productive than dwelling on the past.

-Deep listening and understanding customer needs are essential for success in business.

Sound Bites

"The idea of being customer centric or customer obsessed or customer driven is all over the place."

"Why don't you try going deckless? You know, like actually don't use slides."

Chapters

00:00 Introduction to Bob London

00:58 Bob's Role and Teaching Companies to Listen

03:48 Bob's Journey from Corporate World to Consulting

06:35 Barriers to Effective Listening

09:50 Overcoming Barriers and Having All the Answers

11:03 The Pitfalls of Technology Reliance

12:56 Working with People that "Get It"

14:50 Authentic Communication and Insightful Questions

16:24 Understanding the Customer's Perspective and Needs

23:13 Teams are Missing Listening and Authenticity

29:21 Bob's Best Piece of Advice he's ever been given

31:00 Final Thoughts

32:36 Trailblazers Outro

Efren Delgado, author of The Opposite is True, shares his background in protecting people and his journey from executive security to becoming a world-renowned author. He emphasizes the importance of embracing humility and learning from adversity to grow and find meaning in life. Efren discusses the counterintuitive concepts in his book, such as the fact that the kindest and most generous people are often the most competent. He also highlights the importance of separating emotion from logic and making deliberate, thoughtful decisions. Efren finds joy in watching his five-year-old son learn important life lessons and in having conversations that challenge conventional thinking.

Link to Efren's book, The Opposite is True

https://www.amazon.com/s?k=the+opposite+is+true&crid=1UL7UG90L31L6&sprefix=the+opposite+is+true%2Caps%2C208&ref=nb_sb_noss_1

Takeaways

Quotes

Chapters

00:00 Introduction to Efren Delgado

00:20 Finding Purpose and Meaning through Serving Others

05:48 Why Efren Wrote "The Opposite is True"

09:20 The Power of Embracing Humility

14:13 Proactive Humility

19:20 The Joys of Fatherhood

21:00 Additional Counterintuitive Nuggets

24:35 Assess, Adapt, and Overcome

27:54 Every Minute that Passes is another chance to do a 180

29:51 Trailblazers Outro

Summary

Amber McReynolds, a leader in voting rights and voter equity, shares her passion for improving the voting process. She discusses her background as the former director of elections in Denver and the importance of having a positive impact on democracy. Amber's TED Talk focuses on innovating the voting experience and putting voters first. She emphasizes the need to close the gap in representation and create a fair and equal system for everyone. Amber also highlights the power skill of building a collaborative vision with a team and the importance of deep listening.

Takeaways

Sound Bites

"Closing this gap and ensuring a fair and equal system for everyone."

"Building a collaborative vision with the team."

Chapters

00:00 Introductions to Amber McReynolds

03:43 Closing the Gap in Women's Representation in Politics

09:04 Creating a Collective Vision

13:01 The Power of the Civic Minds Around Amber

16:47 Amber's Best Piece of Advice

21:36 Gardening as the Spice of Life

24:42 Trailblazers Outro

Keywords

voter equity, voter experience, voting process, democracy, representation, collaborative vision, deep listening

Summary

Cristina Amigoni, co-founder of Siamo, a leadership development coaching and organizational transformation business, discusses the importance of putting the human first in the workplace. She emphasizes the power of listening and the need to create a culture that values and supports the well-being and growth of employees. Cristina also shares two valuable pieces of advice she has received: not to strive to be indispensable but to focus on empowering others, and to recognize that our reactions are our responsibility and that we have the power to change our own buttons.

Takeaways

Quotes

"One of the first skills we're missing is listening.""If you are indispensable, you're not promotable.""If a button is being pushed, it's because there's a button there to begin with."

Chapters

00:00 Introductions and Meet Siamo

03:19 The Advantage of an External Perspective

05:14 We are Human Beings at Work

06:47 The Production Line Model

07:29 Listening, listening, listening.

11:24 Tips for Listening Better

16:38Cristina's Best Piece of Advice

20:11 Inspiration from Work

25:14 Farewells

25:55 Trailblazers Outro

Keywords

leadership development, organizational transformation, human-centered workplace, listening, employee well-being, employee growth, empowering others, self-awareness

Summary

Join Gail and Bruce as they dive into a dynamic conversation with Luis, the multifaceted owner of Pioneer Group Realty and the vibrant host of The Wayfinder Show podcast. Discover the nuances of Luis's real estate ventures, his insights on the evolving market, and the creative pivots that drive success. Luis shares his journey from real estate beginnings to podcasting fame, revealing how connections, community, and communication are key in today's world. Tune in for inspiring stories, valuable advice, and a look at how Luis navigates his dual roles in business and broadcasting.

Takeaways

Chapters

00:00 Trailblazer Intro

00:04 Meet Luis Hernandez

05:12 Navigating the Real Estate Landscape Amid COVID-19

17:48 Lil Luis' Nugget

19:36 Building Community and Connectivity Through Podcasting

23:42 Embracing Life's Journey and Learning from Every Experience

25:07 Trailblazers Outro

Sound Bites

"I like to say we interview badasses to talk about their journey into badassery."

Keywords

real estate, podcasting, business, COVID-19, communication, creativity, relationships, community