Transformation Tip: “The aim of argument and discussion, should not be victory, but progress.” – Joseph Joubert
Concept(s)
- We all face times of conflict
- Although crises can be seen as catastrophic, they also provide opportunities for growth
- Recognize that conflict may appear even on a healthy team
- Working through conflict successfully will strengthen your leadership and team
- Beware of being conflict-averse
Practical
- Confrontation works best if you have developed your CONNECTION skills.
- Avoid viewing conflict as dangerous, as this results in a defensive approach which often escalates the situation
- Be quick to confront, without being reactive. Seek to avoid conflict through clear and timely communication
- Strike 3 process (Mistake - Warning - Act)
A Framework for Healthy Confrontation:
1) Go in peace
2) Speak value to the individual
3) Seek clarity and context
4) Explain your perspective
5) Take responsibility
6) Seek an agreeable solution
Transformation Application: Are there any conflicts that you have been avoiding?
Set an appointment to have that conversation. Use the 6 steps (or 3 strikes)
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