Next in Tech

Transformation of Customer Experience in 2020

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Host Eric Hanselman is joined by Sheryl Kingstone, who leads 451 Research's customer experience and commerce research, to discuss the changes to customer experience as a result of impacts from COVID-19 including the dramatic shift to mobile and how businesses are rethinking their customer experience journey. Recorded in December of 2020.

Learn more: spglobal.com/nextintech

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Next in TechBy S&P Global Market Intelligence
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