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In this episode of The Digital Executive Podcast, host Brian Thomas sits down with Ashish Nagar, CEO and founder of Level AI, to explore how his experience at Amazon's Alexa team inspired him to revolutionize contact center operations. Ashish shares insights into the cutting-edge architecture behind Level AI, the unique pain points it addresses in customer service, and how it empowers brands with AI-driven solutions.

They discuss challenges enterprises face when integrating AI, Level AI's innovative approach to overcoming these obstacles, and the future of AI in contact centers. Ashish predicts a balanced future where AI augments human productivity rather than replacing it entirely, paving the way for enhanced customer experiences. Tune in to learn how Level AI is shaping the next generation of customer service.