For the last year and a half, people have holed up in their rooms, unable to go anywhere. Now more than ever is when people are craving the need to explore, travel and interact with other people. 

Dan is joined by thought leader in the industry, SVP and global director of Wimberly Interiors, Margaret McMahon! Margaret has seen the world and is a travel enthusiast, and she’s here to share why she thinks travel can really lift someone’s spirits. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!

Takeaways: 

• You can go and get anything you set your mind to. Using phrases like “call me back if you want” won’t do you any favors. 
• Visualisations of what you want to achieve are incredibly important. Creating a vision board can often help you focus your goals and terms and make them achievable. 
• Travel is incredibly important. It doesn’t matter whether you are down the street or going across to another country, seeing the beauty in this world is something that can provide a whole new outlook on life. 
• Hospitality is all about service and whatever that means. It’s not just delivering room service but it’s a service that is provided to give an experience. 
• You have to be able to read a room and understand what is appropriate and what isn’t. Not only do other cultures view actions in a certain way, but even other co-workers might not think like you do.
• We all have to want each other to succeed. In this day and age, everything is extremely competitive but we still need to be human and hope for the best for everyone, including the competition. 
• Residential projects have skyrocketed lately. With people moving away from the cities, the need for residential projects and houses has really exploded since the start of the pandemic. 
• Margaret’s advice to her younger self: Lighten up. We all do a million different things each day but we should try to lighten up. 

Quote of the Show:

11:05 “Whether you're driving down the road to a Holiday Inn Express, or you’re hopping on a plane, or you’re taking a road trip or you’re glamping, whatever it is, I think that brings joy to everyone. I bet that if you were to survey people that have been holed up in their houses for a year and half, everyone is really craving not only travel but interaction. 

I think that what’s really about is all us giving service to create a memorable experience and bring joy to people. I know that sounds super lofty, you’re not finding the cure for cancer, you’re not splitting the atom or anything like that. Whether you're staying in an AirBnB, whether you’re staying in a pension, whether you’re staying in a tent, traveling our planet to be able to see it is a really beautiful thing.”

Links: 

• Margaret’s Profile - https://www.linkedin.com/in/margaret-mcmahon-02403b12/
• Company website: https://www.watg.com/wimberly/

Shout Outs: 

3:33 The Power of Intention by Wayne Dyer

5:38 Slaughterhouse 5  by Kurt Vonnegut

6:10 Rodney Dangerfield’s film, “Back to School”

7:26 Margo House

8:43 Charian Cerilo 

8:54 Hotelier of the year award

9:13 Four Seasons

9:14 Ian Schrager

9:20 Forbes Travel

11:05 Holiday Inn Express

12:27 AirBnB

17:06 Pan-Am

23:03 Wimberly Interiors

25:11 Trishia Wilson

25:52 Entenmann’s Donuts

32:30 Soho House

39:34 Starbucks

42:35 Boca Raton Resort

44:34 Laws of Attraction book

55:52 Dr. Faucci

1;01:11 Balthazar Restaurant

1;02:03 Bill Murray in Stripes

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Podbean:  https://www.defininghospitality.live/
• Youtube : https://youtu.be/0kjGr4s7uUM