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We're switching up this week's episode format with a solo episode from Karisse 1st. (And an interview with a great fraud-fighter on Thursday!)

In a world where we can drive a stranger's car, sleep in a stranger's house, and buy tickets to a Broadway performance from someone we don't know, it's important for those companies to plan for the worst before it happens. Not only to keep customers happy, but to prevent credit card disputes (chargebacks).

In this episode, Karisse shares some of the unexpected challenges & change of plans from a recent family vacation, and how the vacation could have been so much worse if it weren't for the Trust & Safety policies of the 2-sided marketplaces she booked portions of their trip on.

For anyone in Trust & Safety/Chargeback prevention, it's important to put ourselves in the shoes of our customers. People spend money with companies that they like & trust. And not providing the trust ahead of time, and throughout their experience can be detrimental. Often resulting in the loss of active users, potential users, and loss of revenue + extra expenses due to complaints and/or chargebacks.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.