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Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional) episodes
- NetAlly LinkRunner 1500: First Look & Live Test (980)
Mentioned on the Show
- Watch the video: https://youtu.be/s-hhBzRHSkc?si=Ij4_KKG2Lof4AE0D
- Order from Amazon: https://amzn.to/3PCiUzp
- LinkRunner 1500/3000: https://linkly.link/2eOfT
Why listen
In this episode, I crack open NetAlly’s brand‑new LinkRunner AT1500 and walk through a live, real‑world test of this entry‑level copper network link and cable tester. We look at one‑tap cable tests, PoE validation up to 90W, switch and VLAN discovery, and how it ties into Link‑Live to document your work for clients and MSP teams. If you’re an IT pro or MSP owner building out your troubleshooting go‑bag, this gives you a practical look at what the AT1500 can (and can’t) do.
- See the LinkRunner AT1500 run a one‑tap cable test on a live network, including length and pair mapping
- Learn how it validates PoE power, multi‑gig link speed up to 10G, VLANs, DHCP, DNS, and gateway connectivity in seconds
- Hear how Link‑Live reporting can help your MSP standardize documentation and share test results with clients and techs
- Get my candid take on where the AT1500 fits versus NetAlly’s EtherScope, CyberScope, and LinkRunner 3000/4000
- Understand the tradeoffs: copper‑only, no built‑in Wi‑Fi or fiber, but a lower price point for frontline technicians
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
19 min - How MSP-as-a-Service Changes Your Game (979)
If you’ve ever stared at your PSA at 10 p.m. wondering how you’re supposed to grow your MSP and still handle every ticket, this episode is for you. Juan Fernandez breaks down his new MSP as a Service model and shows how boutique and growing MSPs can instantly bolt on a white-labeled, US-based service delivery engine without giving up control of their clients.
Why listen
- Learn what “elastic service provider” really means and how Juan’s team plugs into your existing stack, contracts, and service offerings.
- Hear real numbers around MSP labor, cost per seat, and how reclaiming up to 1,500 hours per tech per year can transform your profitability.
- Get clarity on using co-selling, white-label support, and shared operations to protect relationships while still scaling managed services and cybersecurity delivery.
- Understand how this model fits into the MSP 5.0 era, AI disruption, and the push toward more automated, ITIL-aligned operations.
- Discover how Summit Holdings and MSP as a Service position themselves alongside vendors like ThreatLocker (threatlocker.com), NetAlly (netally.com), OneStream (onestream.com), and TruGrid (trugrid.com) to support MSPs end to end.
Guests
- Juan Fernandez, Summit Holdings: summitmsp.com
- MSP-as-a-Service: https://msp-aas.com/
- LinkedIn: https://www.linkedin.com/in/1jf
Shout-outs
- Johnny Georges, Tree T-Pee: treetpee.com
- Johnny Georges, Shark Tank Appearance: https://youtu.be/LZEY15Fsjgk?si=u2YrYjdqOJ6V5Zfs
- Michael Slater, Sherweb: https://www.linkedin.com/in/slatermichael/
- CyberQP: cyberqp.com
- Thread: getthread.com
- MSP Process: mspprocess.com
Companies / Vendors / Products Mentioned
- NOCDOC (operations backbone within MSP-as-a-Service): summitmsp.com, LinkedIn:
- MSP Owners Group: , LinkedIn: https://www.linkedin.com/company/msp-owners-group
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: 1Stream by Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
52 min - MSP Well: Mental Health for the Channel (978)
We talk a lot about cybersecurity, tools, and MSP growth, but not nearly enough about what all that pressure does to the people running these businesses. If you run an MSP or work anywhere in the IT channel, this is one you don’t skip. From the floor at Zero Trust World, Larry Meador joins me to introduce MSP Well, a nonprofit built specifically to support the mental health and wellness of MSPs, vendors, and everyone in our ecosystem.
Why listen
- How MSP Well was born from real mental health challenges in the channel.
- The mission to raise at least $1M and stand up durable support for MSPs and IT providers.
- Practical ways MSPs, vendors, and media can get involved today.
- Discussion around stress, burnout, grief, and “hidden” struggles inside IT businesses.
- How MSP Well plans to connect people with certified counselors and established hotlines.
- Key links and resources: MSPWell.com, MSP Well on LinkedIn and Facebook, plus coverage from The Channel Company and CRN.
Guests
- Larry Meador, Cavelo / MSP Well: https://cavelo.com / https://mspwell.com
Companies / Vendors / Products Mentioned
- MSP Well: https://mspwell.com
- MSP Well LinkedIn Page: https://www.linkedin.com/company/mspwell
- MSP Well Facebook Page: https://www.facebook.com/mspwell
- Cavelo: https://cavelo.com
- The Channel Company (Exchange): https://www.thechannelco.com
- CRN / CRN TV: https://www.crn.com
- GTIA (Global Technology Industry Association): https://gtia.org/
- IT Nation (conference, ConnectWise): https://www.connectwise.com/theitnation
Shout-outs
- James Mignacca, Cavelo / MSP Well: https://www.linkedin.com/in/jamesmignacca/
- Joe Ussia, Infinite IT: https://www.linkedin.com/in/ussia/
- Christine Ululati, (Advisory Board – MSP Well): https://www.linkedin.com/in/christine-ululati/
- Rob Rae, (Advisory Board – MSP Well): https://www.linkedin.com/in/robtrae/
- M.J. Patent, (Advisory Board – MSP Well): https://www.linkedin.com/in/mjpatent/
- Madeleine Ribeiro, (Advisory Board – MSP Well): https://www.linkedin.com/in/madeleine-ribeiro-763056165/
- Julian Lee, TechnoPlanet / ChannelNEXT / eChannelNews: https://www.linkedin.com/in/connectwithjulian/
- Corey Kirkendall, (Channel leader / MSP owner, MSP Well advisor): https://www.linkedin.com/in/coreykirkendoll/
- The Channel Company, The Channel Company (Exchange event organizer): https://www.thechannelco.com
- CRN, CRN (Channel Company media brand): https://www.crn.com
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
20 min - Zero Trust Lessons from Ireland’s Future Range (977)
Live from Zero Trust World 2026, I’m joined by Future Range’s Danny McEntee to break down how an Irish MSP is rolling out a fully managed Zero Trust solution to more than 600 clients. If you’re an MSP or IT leader wondering how to productize cybersecurity, standardize a stack, and get real‑world value from ThreatLocker, this one’s for you.
Why listen
- Hear how Future Range designed its Future Range Protect managed security service around a Zero Trust model.
- Learn how they combine ThreatLocker, Microsoft 365, Azure, and MDR into a standardized MSP stack.
- Get a candid look at MSP breach anxiety and how they manage client risk and expectations.
- Pick up ideas for taking new security tools in‑house first before rolling them out to customers.
- See how sending engineers to events like Zero Trust World, DattoCon, and Pax8 Beyond strengthens team skills and client outcomes.
Guests
- Danny McEntee, FutureRange: https://www.linkedin.com/in/dannymcentee
Shout-outs
- Danny Jenkins, ThreatLocker: https://www.linkedin.com/in/dannyjenkinscyber/
Companies / Vendors Mentioned
- FutureRange, IT Services & Cybersecurity MSP (Ireland): https://futurerange.ie/
- Pax8 / Pax8 Beyond, Cloud distributor & conference: https://www.pax8.com/
- Microsoft 365, Productivity & cloud suite: https://www.microsoft.com/microsoft-365
- Citrix, Virtualization / app delivery: https://www.citrix.com/
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
11 min - Liongard, AI, and MSP Visibility at ZTW (976)
I caught up with Liongard CMO Stephanie Weagle on the floor at Zero Trust World to talk about what’s really changing inside the Liongard platform and how it helps MSPs run tighter, more secure environments. We cover everything from asset inventory and cyber score dashboards to AI features and the grind of hitting 80 shows a year while still serving partners well.
Why listen
- Hear how Liongard evolved from automated documentation into enriched asset inventory and attack surface visibility for MSPs and internal IT.
- Learn what’s behind the updated cyber score dashboard, visual insights, and network monitoring features you’re seeing in the portal.
- Get a quick rundown on Liongard’s AI Asset Summary, AI search, and upcoming AI Assist capabilities for faster troubleshooting and decision‑making.
- Pick up ideas for using AI in your MSP for ticket routing, workflow automation, and customer sentiment analysis.
- Go behind the scenes on Liongard’s event strategy, from Zero Trust World and IT Nation London to their curated RoarCon event in Houston.
- Hear how a small marketing team supports MSP growth across nearly 80 cybersecurity and IT events a year.
Guests
- Stephanie Weagle, Liongard: https://www.linkedin.com/in/steph-liongard/
Shout-outs
- Chessie Huber, Liongard: https://www.linkedin.com/in/chessie-huber-9502622/
Companies / Vendors Mentioned
- Zero Trust World: https://www.ztw.com
- Exchange: https://www.thechannelco.com/xchange
- Pax8: https://www.pax8.com/
- IT Nation, ConnectWise IT Nation: https://www.connectwise.com/theitnation
- CyberFOX, CyberFOX: https://www.cyberfox.com
- Liongard Academy, Liongard: https://docs.liongard.com/docs/liongard-academy
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
14 min - No Asshole Policy for MSP Clients (975)
Live from Zero Trust World 2026, I sit down with Cobalt’s own Ian Dunstan to unpack how he transformed a small break‑fix shop into a security‑first MSP that clients happily pay more for. We talk zero trust, ThreatLocker, managed services, and why drawing a hard line on culture and client behavior might be the most powerful business decision you make this year.
Why listen
- Hear how Ian “ripped up” his IT business and rebuilt a modern MSP offering from the ground up.
- Learn how to move legacy clients onto a security‑driven stack with Kaseya, Datto, Microsoft 365, EDR, and MDR.
- Get practical ideas for packaging services into one top‑tier managed services plan instead of bronze/silver/gold.
- Understand how ThreatLocker fits into a Zero Trust strategy and how to roll it out without losing your mind.
- Hear real‑world perspective on the UK Cyber Security Resilience Bill, Cyber Essentials, and what rising compliance expectations mean for MSPs.
- Steal Ian’s “no asshole policy” and “pain per pound” concept to protect your team and profits from toxic clients.
Mentioned in the Show
- Two Locks and a Cox (rugby podcast): https://open.spotify.com/show/2-locks-and-a-cox (best match; verify)
- Talking Tech Beyond the Buzzwords: https://cobalt.so/news/talking-tech-beyond-the-buzzwords (landing from Cobalt)
- EOS – Entrepreneurial Operating System: https://www.eosworldwide.com
- Zero trust security: https://www.cisa.gov/zero-trust-maturity-model
Guests
- Ian Dunstan — Cobalt Business IT and Comms | https://cobalt.so | https://www.linkedin.com/in/ian-dunstan-107bb36
Shout-outs
- Sarah Cox, Two Locks and a Cox (rugby podcast co‑host): https://podcasts.apple.com/us/podcast/two-locks-and-a-cox-from-devons-radio-exe/id1693283493|
- Ben Lee, Two Locks and a Cox (rugby podcast co‑host, retired Premiership rugby player): https://podcasts.apple.com/us/podcast/two-locks-and-a-cox-from-devons-radio-exe/id1693283493|
- Chris Thomas, Cobalt Business IT and Comms / Talking Tech Beyond the Buzzwords: https://cobalt.so|
Companies / Vendors Mentioned
- Kaseya | https://www.kaseya.com
- Datto (a Kaseya company) | https://www.datto.com
- Cyber Essentials | https://www.ncsc.gov.uk/cyberessentials/overview|
- Cyber Essentials Plus | https://www.ncsc.gov.uk/cyberessentials/overview|
- Solicitors Regulation Authority (SRA) | https://www.sra.org.uk
- Financial Conduct Authority (FCA) | https://www.fca.org.uk
- Cyber Security Resilience Bill (UK) | https://www.gov.uk/government/collections/cyber-security-and-resilience-bill
- EOS – Entrepreneurial Operating System | https://www.eosworldwide.com
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
20 min - Manage 100+ 365 Tenants Without Losing Your Mind (974)
Managing Microsoft 365 across a pile of mismatched tenants is brutal, and my guests from Inforcer MSP know that pain first‑hand. In this chat, we break down how they’re helping MSPs standardize Intune, Defender, Purview, and 365 policies at scale so you can boost cybersecurity, clean up your stack, and actually make money on Microsoft.
Why Listen
- Hear how an ex‑MSP engineer handled 365 across ~100 customers and what he’d do differently now
- Learn how Inforcer centralizes multi‑tenant Intune, Defender, Purview, and 365 policies in one platform
- Get a practical view of “left‑of‑boom” Zero Trust and why configuration hygiene matters more than another alerting tool
- See how reporting can uncover project work, licensing upsells, and Copilot deployment opportunities
- Understand how role‑based access control lets sales and ops see insights without touching production settings
- Pick up ideas for reducing tool sprawl by leaning harder on the Microsoft stack you already sell
Mentioned during the Show
- Inforcer MSP (inforcer): https://www.inforcer.com
- Microsoft 365 Lighthouse: https://learn.microsoft.com/microsoft-365/lighthouse/overview
- Nerdio: https://getnerdio.com
- Pax8: https://www.pax8.com
- ConnectWise: https://www.connectwise.com
- Datto: https://www.datto.com
- Shout Out - Rob Rae: https://www.linkedin.com/in/robtrae/
Guests:
- Graham Morrison, Inforcer: https://www.linkedin.com/in/graham-morrison-79a549182
- Cole Kaparos, Inforcer: https://www.linkedin.com/in/colekaparos
Shout Outs:
- Rob Rae: Pax8: https://www.linkedin.com/in/robtrae
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
14 min - 20 State Privacy Laws and What MSPs Must Do (973)
If you’re an MSP owner or IT lead trying to keep up with security headlines, this episode is your shortcut. I translate Veeam CVEs, Microsoft zero‑days, ThreatLocker’s Zero Trust World news, Pax8 program changes, and new privacy and insurance requirements into concrete next steps you can act on this week.
Veeam Patches Multiple Critical RCE Vulnerabilities in Backup & Replication 13.0.1.2067
- https://www.veeam.com/kb4831
Microsoft Fixes 93 Vulnerabilities, Including Two Zero‑Days, in March 2026 Patch Tuesday
- https://blog.qualys.com/vulnerabilities-threat-research/2026/03/10/microsoft-patch-tuesday-march-2026-security-update-review
ThreatLocker Launches Zero Trust Network and Cloud Access to Combat Credential‑Based Attacks
- https://www.channelpronetwork.com/2026/03/05/new-weapon-for-msps-to-fight-credential-based-cyberattacks/
- https://www.channelpronetwork.com/2026/03/06/zero-trust-world-puts-msp-security-strategies-into-practice/
- https://www.crn.com/news/security/2026/threatlocker-driving-reimagined-zero-trust-consolidation-for-msps-partners
Pax8 Outlines March 2026 Microsoft Updates and Upcoming Partner Events
- https://www.pax8.com/blog/microsoft-update-march-2026/
2026 Cyber Insurance Renewals Demand Proof of MFA, EDR, Tested Backups, and IR Readiness
- https://fischsolutions.com/cyber-insurance-requirements-2026/
- https://dynedge.com/cyber-insurance-requirements-2026/
- https://hubtech.com/smb-cyber-insurance-readiness-guide-for-2026/
20 US States Now Have Comprehensive Privacy Laws as of 2026, Increasing Compliance Complexity
- https://www.lathropgpm.com/insights/lathrop-gpm-releases-2026-legal-guide-to-privacy-and-data-security-amid-expanding-regulatory
- https://www.troutmanprivacy.com/2026/03/proposed-state-privacy-law-update-march-2-2026/
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
10 min - Solo Tech Life with Carey Holzman (EP 972)
This episode is part nostalgia tour, part masterclass in running an IT business that actually fits your life. From TRS‑80s and BBS days to Zero Trust World and modern MSP tools, Carey and I connect the dots between old‑school troubleshooting and today’s cybersecurity and remote support reality.
Why Listen
- Hear Carey’s origin story, from fixing a clogged dishwasher to authoring The Healthy PC and landing a national radio gig.
- See how the evolution of the internet, Wi‑Fi, smartphones, and broadband shifted the entire IT services model.
- Get a live walkthrough of an IP‑KVM setup and why BIOS‑level remote access is a game‑changer for techs.
- Compare solo‑shop “boutique MSP” approaches to large managed services providers and decide what fits you.
- Learn how tools like ThreatLocker, TruGrid, and NetAlly fit into a Zero Trust and remote‑first support strategy.
- Pick up practical advice on handling user fears about updates, SSDs, and the never‑ending security headlines.
Mentioned in the Show
Mentioned in the Show
- Backblaze: https://www.backblaze.com
- Computer America (radio show): https://www.computeramerica.com
- The Healthy PC: Preventive Care and Home Remedies for Your Computer: https://amzn.to/4lzCubx
- JetKVM: https://jetkvm.com
- Tailscale: https://tailscale.com
Guest (Carey Holzman)
Carey Holzman is a veteran PC repair technician, author, and content creator known for showing everyday users how to build and maintain PCs the right way. He got his start in the 1980s tinkering with TRS‑80s, Atari systems, and early IBM‑compatible PCs, eventually turning that curiosity into a full‑time repair business and a long‑running presence in the tech community.
Carey co‑authored The Healthy PC: Preventive Care and Home Remedies for Your Computer, served as a co‑host on the nationally syndicated Computer America radio show, and now runs a popular YouTube channel where he live‑streams PC builds, troubleshooting sessions, and practical advice for technicians and enthusiasts.
- YouTube: https://www.youtube.com/user/CareyHolzman
- LinkedIn: https://www.linkedin.com/in/careyholzman
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
1 hr 13 min - Kaseya’s MSP Pledge & What It Means for You (EP 971)
If you’ve ever wondered what’s really changing inside Kaseya and how it impacts your MSP, this is the episode to queue up. From the floor at Zero Trust World, Greg Jones breaks down the new partner-first mindset, the updated account management model, and how MSPs should be leaning on vendors for more than just tools in 2026.
Why listen
- Hear how Kaseya’s leadership change is reshaping MSP success priorities and investments.
- Learn what the Kaseya partner pledge, flexible contracts, and catastrophic loss protection really mean for your business.
- Discover how a territory-based account team (not just a single rep) can improve your support experience and escalation path.
- Get practical advice on treating your MSP as a go‑to‑market business, not just a tech shop, to drive sales and marketing results in 2026.
- Hear candid thoughts on vocal partner communities, renewals, and how to push your vendors to support real MSP growth.
=== Links Mentioned
- Alder Hey Children’s Charity (Alder Hey Children’s Charity / Hospital): https://www.alderheycharity.org
- Zero Trust World (ThreatLocker): https://ztw.com/
- “The Best of 1 Minute Wednesday” (book): https://amzn.to/4rptCGW
- MSP Community / Managed Service Providers: https://www.mspalliance.com
- MSP Success (function at Kaseya): https://www.kaseya.com/solutions/msp
=== Guest bio
Greg Jones is the Senior Vice President of MSP Success at Kaseya, where he leads initiatives across EMEA and North America to help managed service providers grow, scale, and get more value from their vendor partnerships. A former MSP owner himself, Greg is a multi‑award‑winning MSP growth strategist and the creator of the popular “1 Minute Wednesday” series, which shares fast, practical insights for IT service providers. He is also the author of the Amazon bestselling book “The Best of 1 Minute Wednesday,” with 100% of the profits supporting Alder Hey Children’s Charity.
- Website: https://www.kaseya.com/blog/the-best-of-1-minute-wednesday-by-greg-jones-for-msp-success/
- LinkedIn: https://www.linkedin.com/in/gregpjones
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
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- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
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- Author Username: AlexanderRufire
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=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
18 min
About Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
From the publisher's feed
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services.
Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery.
You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.”
Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business.
Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
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