Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

This episode opens with a bombshell: Synology finally reversed its drive compatibility policy for NAS units, allowing IT pros and businesses to use third-party drives again—a move that’s sent shockwaves through online forums and social media. I discuss the implications for MSPs and what it means for client storage setups. Next, DattoCon coverage reveals Kaseya’s acquisition of Inky, integrating cutting-edge AI email security into its MSP platform. I share community feedback, weigh pros and cons, and offer practical advice on adapting your stack.
Listener shoutouts go to Diana Giles, Kyle Kenyon, and Troy Casper, with peer forum updates and troubleshooting tales. Personal gripes about vendor portals and credit card changes bring real MSP business struggles to the surface. Finally, hands-on reviews of Datto and EnGenius Wi-Fi access points showcase practical insights for network management. Upcoming events like ASCII Cup and IT Nation round

Why Listen: 

• Synology lifts third-party drive limits
• Inky AI email tech now part of Kaseya
• MSP vendor frustrations—address & billing changes explained
• Real-world Wi-Fi access point comparisons: Datto vs Engenius

Companies, Products, Books Mentioned

• Synology: https://www.synology.com
• Datto: https://www.datto.com
• Kaseya: https://www.kaseya.com
• Inky: https://www.inky.com
• EnGenius: https://www.engeniustech.com
• Ubiquity: https://www.ui.com
• UGreen: https://www.ugreen.com
• N-able: https://www.n-able.com
• Bitdefender: https://www.bitdefender.com
• Huntress: https://www.huntress.com
• Blackpoint Cyber: https://blackpointcyber.com
• Domotz: https://www.domotz.com
• Action1: https://www.action1.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

SPONSOR MUSIC

• Item Title: Upbeat Corporate
• Item URL: https://elements.envato.com/upbeat-corporate-HHAM5NZ
• Author Username: music_waves_production
• Item License Code: WXBA2N3UDP

SPONSOR MUSIC:

• Item Title: An Summer Ambient Corporate
• Item URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPC
• Author Username: Cozy_Vibes
• Item License Code: TUN8XQDGWV

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Hear from Bradley Gross, one of the tech industry’s top attorneys and founder of Bradley Gross, PA. With over 20 years representing MSPs, Brad shares what every IT pro must know as lawsuits skyrocket around ransomware events. The conversation covers the specifics of contract language, rising legal standards, and how vendor agreements now shape your liabilities. Listeners also get actionable resources, advice on insurance policies to review, and Marv and Brad’s take on setting real-world client expectations that keep everyone safer. 

Actionable Takeaways

• Reevaluate your insurance: Confirm you have updated cyber, E&O, and liability policies tailored for cyber threats.
• Review and update your contracts: Ensure documents detail your services, limitations, and clarify what’s not covered.
• Educate your clients upfront: Proactively manage customer expectations to preempt knee-jerk blame and legal action.

Companies, Products, and Books Mentioned

• Law Office of Bradley Gross, PA: https://bradleygross.com
• Technology Broadcast (podcast): https://bradleygross.podbean.com/
• Acronis: https://www.acronis.com
• SentinelOne: https://www.sentinelone.com
• Fortinet: https://www.fortinet.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join Uncle Marv and veteran MSP Tom Wyant as they dive deep into the Ubiquiti ecosystem for IT professionals. Discover real-world tips for replacing SonicWall and Cisco hardware, advanced UniFi management, and transitioning to cost-effective network hardware for MSPs. Whether you’re an Ingenious, Synology, or Cisco fan, get candid pros and cons plus actionable advice designed for IT business owners.

Actionable Takeaways

• Consider Ubiquiti for new deployments and client upgrades: it offers robust features, is easy to manage, and dramatically reduces ongoing licensing costs.
• Always stock spare hardware and leverage 5-year replacement warranties to provide seamless support and minimize downtime for clients.
• Use Synology not just for storage, but for virtualization, backup, and value-added MSP services; maximize the compatibility features for deploying third-party devices and apps.

Amazon Links

• Apple iPad 11-inch: https://amzn.to/4nTH6cs
• 16-in-1 Thunderbolt Docking Station: https://amzn.to/472VLwi
• Philips Sonicare Protection Rechargeable Electric Toothbrush: https://amzn.to/42mtBd1

Companies, Products, and Books Mentioned

• Ubiquiti: https://www.ui.com/
• Synology: https://www.synology.com/
• SonicWall: https://www.sonicwall.com/
• Engenious: https://www.engeniustech.com/
• Hostifi: https://hostifi.com/
• Meraki: https://meraki.cisco.com/
• Cisco: https://www.cisco.com/
• UniFi Store: https://store.ui.com/
• Reolink: https://reolink.com/
• Philips Sonicare: https://www.usa.philips.com/
• Domotz: https://www.domotz.com/
• Datto: https://www.datto.com/
• Keeper: https://www.keepersecurity.com/
• CrowdStrike: https://www.crowdstrike.com/

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

SPONSOR MUSIC

• Item Title: Upbeat Corporate
• Item URL: https://elements.envato.com/upbeat-corporate-HHAM5NZ
• Author Username: music_waves_production
• Item License Code: WXBA2N3UDP

SPONSOR MUSIC:

• Item Title: An Summer Ambient Corporate
• Item URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPC
• Author Username: Cozy_Vibes
• Item License Code: TUN8XQDGWV

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode explores the journey of Kevin Dutkiewicz launching Tech Brews, his approach to serving underserved small businesses, the struggles with business administration, and the philosophy of running a modern MSP without the typical minimums. Uncle Marv and Kevin debate the realities of break-fix models, Trunk Slammer myths, and community-driven solutions. Listeners gain insight into tech stacks, vendor management, legacy client support, and why being active in groups like MSP Geek is vital for IT pros. Geek out with discussions on home automation, Code Mash, and what truly helps an MSP succeed in today’s dynamic market.

Actionable Takeaways

• Focus on providing IT support to small businesses with affordable, accessible service—there’s an untapped market below typical MSP minimums.
• Evolve your toolset (ticketing, quoting, documentation) as your business matures and scales.
• Be intentional with work/life boundaries and stay active in community groups to sharpen your skills and network.

Companies, Products, and Books Mentioned

• Tech Brews: https://www.techbrews.co/
• OIT VoIP: https://www.oit.co
• Halo PSA: https://halopsa.com
• Hudu: https://hudu.com/
• Sophos: https://sophos.com
• Huntress: https://huntress.com
• IT Glue: https://itglue.com
• ClickUp (Project Management Platform): https://clickup.com
• Zomentum (Quoting): https://www.zomentum.com
• Code Mash Conference: https://codemash.org
• MSP Geek: https://www.mspgeek.org
• Tony Packo’s Restaurant: https://tonypackos.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and customer service. The episode covers practical frameworks for integrating AI based on MSP business models, current trends in tech adoption, and strategies to avoid common pitfalls like shiny object syndrome. Jermaine’s insights are drawn from years of MSP experience and a passion for helping IT businesses scale and innovate.

Actionable Takeaways

• Use Sherweb’s 90-day blueprint to assess internal processes, automate repetitive tasks, and create scalable business models.
• Leverage AI agents for automating onboarding, ticket triage, and customer support to reduce human error and boost consistency.
• Focus on upskilling your staff with AI-powered learning platforms, certifications, and real use-case training for team growth.

Companies, Products, Books Mentioned

• Sherweb: https://www.sherweb.com
• Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilot
• Perplexity: https://www.perplexity.ai
• OpenAI / ChatGPT: https://openai.com
• Gemini (Google AI): https://gemini.google.com
• Slack: https://slack.com
• Microsoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular data governance. Jermaine recounts his journey from saving sea turtles to leading Sherweb’s AI initiatives, offering humorous and relatable anecdotes from cross-industry experiences. The episode guides listeners through the strategic steps MSPs should take to stay relevant—upgrading systems, empowering teams, and leveraging robust cloud solutions. Listeners will get actionable recommendations, hear about real-world training, and find out why adaptation and ethical deployment are key to thriving in today’s IT environment.

Why Listen:

• Learn practical steps for AI readiness specifically for MSPs.
• Explore the urgency of securing data and client environments as AI spreads.
• Unlock lessons from Jermaine’s career pivot—from biology to IT success.
• Get up to speed on Sherweb’s cloud, security, and backup solutions.
• Discover how to empower and train IT teams for AI-driven support.
• Enjoy memories, tech humor, and candid advice on staying competitive.

Companies, Products, and Books Mentioned:

• Sherweb: https://www.sherweb.com/
• Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilot
• AppRiver: https://www.appriver.com/
• Matrix (film): https://www.imdb.com/title/tt0133093/
• Johnny Mnemonic (film): https://www.imdb.com/title/tt0113481/
• Blade Runner (film): https://www.imdb.com/title/tt0083658/
• iRobot (book): https://en.wikipedia.org/wiki/I,_Robot

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and the impact—of going public. You’ll get personal experiences, cautionary tales, plus clear advice for handling DEI, solo tech reality checks, and the uncomfortable but necessary conversations all professionals should have.

3 Most Actionable Takeaways:

• Stand up for honest speech in business—even when there’s personal or professional risk
• Call out unethical practices and support marginalized colleagues to foster real diversity and inclusion
• Don’t judge IT pros by stereotypes; boost professionalism and unity in the MSP space

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including trust scores, escrow-backed transactions, and tools for contract evaluation that are driving real change in the managed services sector. Whether you’re looking to grow or streamline your MSP business, this episode gives you actionable insights for scaling up and standing out.

Why Listen:

• Discover what’s new in MSPX 2.0
• Learn how trust scores and onboarding build confidence
• Find out about escrow-backed transactions
• Dive into the Client Compass tool for portfolio health
• Get inspired by community-driven MSP deals

Companies, Products, and Books Mentioned:

• MSPX Marketplace: https://mspx.store
• Yesteck IT Services: https://yesteck.io
• Monjur (Legal/MSA partner): https://monjur.com
• ASCII (peer group/partner): https://www.ascii.com
• Channelnomics (advisor): https://www.channelnomics.com
• Client Compass (tool): https://clientcompass.mspx.store
• Pax8: https://www.pax8.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country to leading a tech business that’s thrived since the late ‘90s. Trust me, there’s some wisdom here you won’t find anywhere else.

We dive into what it really means to run an MSP in today’s tech jungle: hybrid service models that actually work, why the “unlimited help desk” isn’t always smart, and how surviving vendor bundling is the new name of the game. Bret talks candidly about balancing old-school networking chops with new remote management platforms—plus the pros and cons of going all-in on Microsoft Intune versus keeping your stack best-of-breed.

If you care about professionalism, industry reputation, and smart business moves, you’ll love hearing Bret’s take on joining NSITSP and working to standardize best practices for MSPs. He’s a committee veteran with real skin in the game.

We also geek out over tools like Kaseya 365 Ops, ThreatLocker for application control, and the future of endpoint security. Bret brings up community topics like the CMMC framework and CIS Controls—essential reading for anyone who wants to step up their compliance game.

Companies, Products and Books mentioned: 

• Passkey Technology: https://www.passkeyinc.com/
• NSITSP: https://www.nsitsp.org/
• Kaseya 365 Ops: https://www.kaseya.com/resource/k365-ops-for-msps/
• Microsoft Intune: https://learn.microsoft.com/en-us/intune/
• Microsoft Defender for Endpoint: https://www.microsoft.com/en-gb/security/business/endpoint-security/microsoft-defender-endpoint
• SaaS Alerts: https://saasalerts.com/
• Huntress Security: https://www.huntress.com/
• CMMC (DoD Information): https://business.defense.gov/Programs/Cyber-Security-Resources/CMMC-20/
• CIS Controls: https://www.cisecurity.org/controls
• Pax8 Beyond Conference: https://www.pax8.com/events/beyond/

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

On this episode of the IT Business Podcast, I dig deep into why customer service often misses the mark—sharing both hilarious and infuriating stories from recent tech support calls and product woes. You’ll hear about my battles with big brands like Samsung and Bosch, porting nightmares with Fusion Connect, and wins with vendors who still “get it”—plus practical shout-outs for industry friends and events like the Channel Program, ASCII Edge, MSP Summit, and TechCon Unplugged.

I pull wisdom from foundational books, “Customer Service is Worthless, Customer Loyalty is Priceless” and “Delivering Knock Your Socks Off Service,” breaking down actionable principles every IT pro should adopt ASAP. Learn why your customers truly are your paycheck, how first impressions make or break client relationships, and why a simple thank you goes further than any technical fix. Tune in for takeaways, vendor picks, and a special peek at my process for keeping support human.

Amazon Featured Products:

• Pluggable 16-in-1 Dock: https://amzn.to/41Vm8Sa
• Customer Service is Worthless (Jeffrey Gitomer): https://amzn.to/4pAOg7h
• Delivering Knock Your Socks Off Service (Kristin Anderson): https://amzn.to/46mPOsA

Florida Man: Crossbow Trash Dispute: https://em8k.short.gy/CtKGUS

Other Links:

• Channel Program: https://www.channelprogram.com
• Helpt: https://www.helpt.com
• Cynomi: https://www.cynomi.com
• LAN Infotech: https://laninfotech.com
• Capstone IT Services: https://www.capstoneitservices.com
• Unbound Digital: https://unbounddigital.com
• Fusion Connect: https://www.fusionconnect.com
• EnGenius: https://www.engeniustech.com/
• SonicWall: https://www.sonicwall.com
• ASCII Edge: https://asciievents.com/events/ascii-edge/
• TechCon Unplugged: https://www.techconunplugged.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

SPONSOR MUSIC

• Item Title: Upbeat Corporate
• Item URL: https://elements.envato.com/upbeat-corporate-HHAM5NZ
• Author Username: music_waves_production
• Item License Code: WXBA2N3UDP

SPONSOR MUSIC:

• Item Title: An Summer Ambient Corporate
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