Uplevel Your Agency

Hiring takes time, energy and money, and when Agency Owners are already strapped for time, hiring can feel like an impossible endeavor. From figuring out who to hire, to creating the job post, to hosting interviews, to creating everything needed for successful onboarding… the hiring list can seem endless. It may have you feeling like you’d rather just stay stuck then add even more work to your plate!

In this episode, we break down the mindset behind the hiring process and how your thoughts can impact whether or not you take action. We also discuss strategies to make the hiring process feel less overwhelming and way more doable. 

If you’re ready to take the pressure off hiring and actually get the support that you need, this episode is a must listen!

What’s in this episode:

• Common thoughts + beliefs Agency Owners have about hiring
• Why your thoughts + beliefs about hiring are valid
• 3 things you need to have in place before you hire
• My best strategy for prioritizing SOP (standard operating procedure) creation

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/118

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Being the bottleneck in your agency can feel frustrating to say the least. It can cause deadline issues with client work, force you to have to do even more work because things are running behind and hold up your team from being able to do the jobs that you’ve paid them to do. 

However, it’s important to know that being the bottleneck in your business is not a bad thing. It’s actually something to be expected as you continue to grow. Being the bottleneck is simply an indicator that something needs to shift. And the faster you and your team are at recognizing when it’s happening and creating a strategy to shift, the faster your company will grow.

What’s in this episode:

• What does being the bottleneck actually mean
• The top 3 areas Agency Owners tend to bottleneck
• 4 solutions for removing yourself as the bottleneck
• How practicing this skill will improve your leadership

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/117

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Are you someone who is craving more income without having to work more hours? A way to productize your services so that you can completely take yourself out of delivery? Or at least be less involved?

Enter the “magic” solution that everyone’s talking about. A solution that solves all your problems and more: passive revenue. 

When service providers think about creating passive revenue they usually consider creating one of the following: a product, e-book, or course that they can sell on evergreen.

In this episode, Nicole debunks some of the “passive revenue” myths and talks about how you can create what you’re desiring with an Agency Model business. 

What’s in this episode:

• The difference between passive revenue + consistent passive revenue
• Deciding if you want your work to be in marketing or delivery
• Understanding the steps to creating passive income with an agency
• How to market your agency so that it continues to bring in revenue

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/116

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Are you committed to growing your Agency next year, but trying to figure out what support you need to get there? Maybe you’re wondering what to invest in to help you reach your goals and vision in 2023 in the most effective way.

There are so many options out there it can feel overwhelming! From masterminds to free content to hiring a consultant or even an implementer – what is really going to help you move the needle in your agency?

This episode gives you step-by-step guidance on what questions to ask yourself to know whether or not you need any support and if you do, the pros and cons of different support options available. The goal of this episode is to help you make an informed decision based on you and your business so you feel confident walking into the New Year with the support you need to thrive!

What’s in this episode:

• What you need to do BEFORE you start looking at different support options
• How to know if you actually need support at all
• When it’s better to figure it out on your own vs. invest
• Pro and cons of different support options

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/115

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice!

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Have you ever wondered what it takes to grow an agency from $200K to $1M? You may be wondering: what do I need to do when it comes to marketing, sales and operations? What should I prioritize first?

While there isn’t a one-size fits all approach to every business, this episode breaks down the 5 Operational Components that you need to have in place to get your agency to $1M+. It also goes in depth with what’s needed specifically at different revenue tiers: $100K - $300K, $300K - $600K and $600K - $1M. 

If you want an overview of how to scale an agency and specific guidance based on where your agency is at right now, you won’t want to miss this episode!

What’s in this episode:

• The 5 Operational components you need to scale to $1M
• What you need to implement at different revenue markers
• How your marketing changes as you grow your agency

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/114

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

$1M Agency looking for support? Email us at hi@nicolejacksonmiller to learn how we can help!

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Do you feel stuck when it comes to planning for next year? Maybe you’re so deep in client work right now that you’re just trying to get by. Maybe you’ve mapped out a whole year in the past only to find that you changed all your plans 1 month in.

While, yes, understanding your goals are important to provide direction for you and your team, we want to be flexible with the projects we’re implementing so we can easily adapt to events outside our control. 

In this episode, Nicole shares what’s more important than planning out projects and the first thing you should do when sitting down to map out your business for 2023. She’ll give you tips for brainstorming new ideas and deciding which projects to implement first so that you reach your goals regardless of what life throws at you this next year!

What’s in this episode:

• What you need to do before moving forward with projects next year.
• How to balance taking other people’s advice vs. following your gut.
• Ways to filter through new business ideas 
• How to prioritize projects in 2023.

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/113

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Does the world of Human Resources (HR) overwhelm you? Maybe you think that you’re too small of a company to have HR. Or maybe you had a bad past experience with the “HR department” in the past. 

In this episode, I talk about all this and more with HR Agency Owner, Julissa Martis. We dive into bringing the “human” back into Human Resources, how to start integrating HR practices no matter the size of your agency and ways to make your business more inclusive. 

Whether you have contractors or employees or a mixture, this is a conversation you won’t want to miss! Especially if you want to grow your agency WHILE providing a great experience for all your people - your clients, your team and yourself too!

What’s in this episode:

• What is “human-centered” HR strategy and support?
• The first place to start when developing an HR strategy.
• Thoughts on creating a more inclusive workplace environment.
• The difference between S.M.A.R.T. goals and S.M.A.R.T.I.E. goals.
• The biggest shifts Julissa made inside her agency to make it more enjoyable for her and her team.

For full show notes, resources and links, head to https://nicolejacksonmiller.com/112

Ready to get your Agency Operations in order in 2023? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Every agency experiences cycles of growth and sometimes growth can stagnate or even decline. It can feel frustrating and sometimes even defeating, especially with all the mixed messaging out there around how to deal with it. Do you focus on a new marketing platform? Or sales strategy? Do you reach out to your referral network? Or find new ways to serve your current clients?

In this episode, we talk about the real reason why your agency might not be growing (hint: it has nothing to do with sales) and areas of your business that you can examine and revamp so that your business is set up for growth in 2023!

What’s in this episode:

• Why your revenue ceiling may not be a sales problem.
• How to improve your operations to match your desired growth for 2023.
• 3 signs you’re hitting an operational ceiling. 
• The 2 different types of team processes you need to improve delegation

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/111

Ready to revamp your AGENCY Foundations so you can grow the right way in 2023: http://nicolejacksonmiller.com/accelerate

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Do you crave a day-to-day routine you can follow to keep everything moving along in your business? A plan that you can consistently follow so that you know what to expect and where your time will be spent?

Maybe you’ve even tried creating a regular schedule for yourself, but then feel totally defeated when your plan goes up in flames because something “popped up” that threw everything else off. Does this sound familiar or is Nicole the only one? :)

In this episode, Nicole dives into why creating routines are so challenging for business owners and shares easy tips to start creating the structure that you crave. If you want to create a personalized routine that works for you no matter what season of life you’re in, you’ll definitely want to tune into this episode!

What’s in this episode:

• How determining your routine goals is the first step
• How the season of life that you’re in impacts your routines
• The difference between growth and maintenance mode
• Steps to creating a flexible routine
• How to develop “out of the box” solutions

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/110

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Do you want to be able to fulfill client work without being stressed about clients requesting last minute work and potentially ruining you and your team’s holiday plans?

Are you such a “good boss” that you take on client work so that your team can have time off over the holiday and then feel like you’re drowning in deliverables?

Does taking time off from your business feel depleting because you know you’re just going to have to work twice as hard when you return?

Taking a break or time off should be a regular business practice for you and your team members, not a “luxury” that you decide isn’t worth the effort. The truth is: you need a break in order to be able to deliver your best work, but you need to learn and implement practices that make it easier! 

If you’re wanting to do things differently this holiday season, specifically when it comes to how you and your team interact with your clients, then this episode is for you!

What’s in this episode:

• How to identify your goals for the holidays
• Ways to co-create your holiday policy with your team
• 3 strategies to implement to fulfill client needs + get a break
• 2 scripts that you can use with clients to communicate holiday plans

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/109

Sign up for our free November masterclass: How to Grow Your Agency the Right Way in 2023. Learn how to stop “winging it” and step into the CEO role of your business. Learn more here: https://nicolejacksonmiller.com/masterclass

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller