Uplevel Your Agency

Are you at a point in your business where you know you need to be more consistent with your marketing content, but don’t know where to start? Or perhaps you already produce content regularly, but know that it could be better?

 

In this episode, Latasha Doyle, Founder and CEO of Uncanny Content, a content and copy studio, will share with you her tips for creating a content strategy and plan that works for your revenue goals. This is the process she takes her clients through and that she follows for her own agency.

 

We’ll also get a behind-the-scenes peek at how Latasha was able to delegate client work to a team while still providing a high touch, high quality service to her clients. She’ll talk about how she decided how she wanted to operate and then built her agency around that!

What’s in this episode:

• How Latasha went from being a nanny to building an Agency
• How to create a content strategy to promote your Agency’s services
• Why understanding your company goals is so important
• What to do when you feel stuck writing copy
• How Latasha delivers a high touch service with team support

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/108

 

Sign up for our free November masterclass: How to Grow Your Agency the Right Way in 2023. Learn how to stop “winging it” and step into the CEO role of your business. Learn more here: https://nicolejacksonmiller.com/masterclass

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Do you have a Manager on your team and want to be able to manage them better? Or are you thinking about hiring or promoting someone to be a manager inside your Agency? If so, today’s episode is for you!

 

We’re going to chat about how you can get better at leading the Managers on your team so that they can feel empowered to make decisions, handle issues and help you grow your business. 

 

A Manager is such a valuable role inside of your business that can absolutely change the tradetory of your Agency. My goal for you in this episode is to help you feel more confident hiring or promoting someone inside of your Agency to take on this critical role! 

 

What’s in this episode:

• The differences between managing implementers vs. managers
• How your role needs to shift to better support your manager
• Whether to hire externally or promote internally
• My #1 rule for hiring a manager (externally or internally)
• How to help your manager make decisions without you

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/107

 

Ready to grow your Agency the right way in 2023? Sign up for my November Masterclass if you’re ready to stop “winging it” and step into the CEO role of your business: https://nicolejacksonmiller.com/masterclass

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Have you delegated client work to a team and are now wondering – what the heck do I do now? What is my role? What is my job? Where do I fit in?

 

This is such an incredible moment to celebrate. You made a decision to have a team, you hired, delegated, created lots of procedures – you have spiraled up, my friend! While spiraling up is something to be proud of, it also comes with a lot of “next level” questions.

 

Questions like: what do I do with my time now that I’m out of (or almost out of) client work?  What do I do if business slows down and I need to make team shifts? Do I want to continue to grow or stay where I’m at? 

 

In today’s episode we’re going to talk about how your role and responsibilities shift as CEO once you delegate client work and what you need to be doing to ensure that your business continues to move forward!

 

What’s in this episode:

• The Agency Owner identity crisis explained
• The 2 areas you need to assess once you’re out of client work
• How to ensure your team is taking ownership over their role
• Creating your evaluation protocol
• How to move from reactive to proactive business operations

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/106

 

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

“Oh, so you have too many clients wanting to work with you at once, what a great problem to have.”

 

We’ve all heard it. And while yes, it’s nice to know our services are in demand, it also presents a brand new set of challenges. 

 

Many Agency Owners start to wonder: How many clients can I actually handle at once? How can I hire quickly to meet this demand? Will I have to step into client work to get everything done? What happens if I hire and then demand goes down and then I have to fire everyone? 

 

In this episode I share what you need to do as soon as you experience an influx of new clients (or if you know it’s coming!) We’ll talk about what areas to quickly revamp so that team support works better and some strategies for how to make sure your team is hired and trained to meet the promises you’ve made to your clients.

 

What’s in this episode:

• The four areas you need to quickly audit before signing new clients
• What to do if you’ve already signed on clients that aren’t ideal – oops!
• How to shift from being reactive to proactive during these times
• What a Delegation Assessment is and how to do it quickly
• A key strategy for balancing signing new clients and hiring team so you don’t go broke or overpromise and underdeliver!

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104

 

Free Training: 3 Reasons You’re An Agency Owner Who’s Still Doing Client Work: https://nicolejacksonmiler.com/uplevel 

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership! 

 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller 

Welcome back to Season Two of the podcast! We are happy to announce that we have a brand spankin’ new name: UPLEVEL YOUR AGENCY!

Have you ever felt deep down like something needed to change in your business? Maybe it was an offering or a delivery process or a marketing channel? That’s how I felt about our podcast. We had recorded 103 episodes of Season One and while I loved the topics and interviews, something felt off.

After a lot of reflection, I realized it was the name! In this episode I dive into details around how I figured out what needed to change, what it felt like to “not know” – something I hate lol, and what to expect in future episodes. 

I’m so glad that you’re here and I would love for you to share this podcast with anyone who is considering growing an agency or has an agency and wants to make it work better for ALL of their people (their clients, their team and themselves too!

What’s in this episode:

• Key signs to look for when you need to make a change
• Strategies to figure out what actions you need to take
• The importance of adjusting frameworks to work for YOU
• What to expect in Season Two of the podcast!

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104

Free Training: 3 Reasons You’re An Agency Owner Who’s Still Doing Client Work: https://nicolejacksonmiler.com/uplevel 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership! 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller 

We talk a lot on the podcast about delegating 50% - 90% of client work in 12 months or less and strategies for “delegating for good.” But the reality is that many times Agency Owners will need to step back into client work. When this happens it can feel so frustrating and disappointing. Thoughts pop up like – “I’m not good at running an agency” or “I’m doing something wrong.” This can send us into a downward spiral.

 

If this has happened to you I want you to know you’re not alone. And if this hasn’t happened to you yet… it will. It’s normal. The important thing to know is that this isn’t a “forever” thing, it’s temporary. And, if you can start settling into knowing that this temporary setback is actually helping you grow, you may even start to enjoy it.

What’s in this episode:

• The number one mindset shift you must make if you’re back in client work
• 3 tips for making being back into client work worth your while
• Why delegating as an agency owner can be so challenging
• How to create a transitional plan to getting out of client work

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/103

 

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Have you outsourced different pieces of client work, but still more involved than you would like to be? Maybe you’re answering a ton of team questions or jumping in to finish client projects at the last minute. Whatever it may be, one thing is true – you know you can’t continue to grow the way things are currently operating.

 

In this episode I share exactly what to do if you’re in this situation. We talk about the three areas that you must address regularly in order to allow your agency to grow and the one mistake business owners make when trying to grow their agencies. 

 

If you feel frustrated because you’ve been doing all the things you “should” do to grow a team, but your agency still isn’t working – you must listen to this episode!

What’s in this episode:

• How to get yourself out of client work (for good!)
• 3 areas to focus on that will allow your agency to grow.
• Why you can’t “set it and forget it” when it comes to your agency operations.

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/102

 

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller

Have you ever hired a team member and felt like it took forever for them to get up to speed? Maybe you had to spend hours on calls with them or felt like you couldn’t close out of Slack because of all the time-sensitive questions they sent you.

Looking back you know that you probably could have given them more guidance when they first started. Maybe you didn’t know what information to share or didn’t want to micro-manage. Whatever your reason, you know that one this is true: you need to make it easier to onboard new team members in the future!

In this episode I share exactly how I help my clients create an onboarding plan so that expectations are clear and everyone is on the same page. This will save you a ton of time and make onboarding a more enjoyable experience for you and your team! 

What’s in this episode:

• The exact steps to create a bullet proof onboarding plan
• How to use documents you already have to make planning easy
• Why co-creating the plan with your team will get you better results
• The process for check-ins to ensure your team is on track

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/101

 

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Are you an Agency Owner who’s good at delegating and outsourcing, but still struggling to grow? Maybe you have team members implementing some or most of your client work, but somehow you’re still working 40+ hours per week, getting sucked back into client communication, and feeling the weight of your entire business on your shoulders.

If you’re in this position right now, I want you to know that it’s going to be ok. Seriously. This is so common when growing an agency model business and the good news is – by implementing a few shifts, you can start to see progress pretty quickly.

In this episode I share the 3 biggest delegation mistakes I see Agency Owners make when growing a team. We dive into your offerings, delivery process, ideal clients and business processes to ensure everything is set up for you to delegate efficiently and effectively.

 

What’s in this episode:

• 3 delegation mistakes you may be making and how to fix them
• How to balance short term fixes with long term strategies to get results
• The 1 thing you must do before hiring in another team member
• What spiraling up is and how it helps your business grow
• Why your standard operating procedures don’t need to be perfect

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/100

 

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Did you recently have to step back into client work after you already delegated it to a team member? Maybe a team member quit or needed more training or maybe your business took a financial hit and couldn’t sustain the expense.

Whatever the reason, it can feel really defeating to have to step back into doing things you thought would be off your plate forever.

In today’s episode, I share why Agency Owners sometimes have to step back into client work, why this doesn’t mean that you have failed by ANY means, and how you can shift your mindset to make this change temporary versus permanent. 

 

What’s in this episode:

• 3 reasons why you may be back in client work
• Why it’s normal to have to step back into client work
• The 1 key mindset shift needed to keep you moving forward
• 2 solutions to getting you out of client work again quickly
• What items to audit in your business to make delegating easier in the future

 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/099

 

Agency Owner who’s still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel

 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

 

Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.