The core purpose that drives any impactful customer success program is understanding needs and desired outcomes. Without a foundational understanding of a client’s needs, achieving success can be like trying to find a needle in a haystack.  

In this way, Autodesk’s customer success team mirrors the exact way construction projects are brought to life: building strong relationships, identifying core needs and desired outcomes, collaborating with everyone involved to plan and execute, and utilizing all available resources and technology to achieve those desired outcomes and meet those core needs. 

And because of that process, the customer success team can often be the first to know how trends are changing in the industry and how organizations can and should adapt their strategies to remain competitive in this rapidly evolving industry—which is exactly what we are breaking down for you in this week’s episode. 

Guests: 

Brandon LeCourciere, Senior Director of Global Customer Success at Autodesk 

Allison Scott, Director of Customer Experience & Industry Advocacy at Autodesk 

We discuss: 

• How to find data-centric solutions for process optimization 
• How a younger workforce and accessible technology are pushing the construction industry to evolve 
• Why construction companies that embrace technology have a better chance of attracting younger talent and remaining competitive 
• How technology is helping to fill skills gaps in the construction industry 

Assets Mentioned: 

Autodesk Construction Cloud Learning Center 

Digital Builder is hosted by Eric Thomas of Autodesk.